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April 2024 by Chris
Where do I start Dwayne so such an amazing team member her be explained everything very well any questions I had he made sure I did not leave the store until I had no more questions he’s a valuable employee to the team he seemed like such an outgoing person I can tell he really cares for his customers thank you so much for that amazing experience
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February 2024 by Mike J.
Customer service not as good as should be.. if you have a problem is always from there mistake
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July 2023 by Robert Rayside
People are rude and not helpful at all. New I phone stopped working and it was 10 minutes till closing they would not help. Went to the Apple Store and phone was fixed in less than 5 minutes. I believe I will be switching to a better service provider.
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March 2023 by Raj S.
Went today to pick something that I ordered online . First of all, verizon has some really good deals online . Have never seen such offers with T-Mobile or ATT. I switched to Verizon and it's the best decision I made . Nice service and super good customer service . This location was excellent . When I went in I saw so much crowd and was thinking it's gonna take time .. but saw so many VZ employees inside . There were atleast 4/5 employees helping customers .. I had to login to one of their terminals , and I got assisted in 4-5 mins . Loved their service . Il surely recommend this location to others..
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October 2021 by Stephanie R.
Management did a great job with assisting me with my issues. I have no complaints. When entering I wasn't sure what I was looking the wait wasn't long for someone to assist me. However I felt the person was a little side tracked with assisting the person he had before me. Therefore I asked for a manager. He was very helpful. Thanks
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August 2021 by Harshil B.
It's quite funny how the management at this location never responds to critical feedback - says a lot. Arguably one of the most horrendous and disingenuous customer service experience I've ever dealt with. I'll preface this by saying I have been a Verizon customer for over 10 years. As far as customers go, I'm easy to deal with, I pay my bill and keep it moving. I don't call and ask for discounts or renegotiate contracts cause quite frankly I don't want to deal with Verizon. But on June 30th I had ordered (upgraded) my iPhone to a newer version and bought an apple watch from Verizon. The devices were supposed to arrive 2 days later but never did. I reached out to Verizon via live chat who told me that I am the one who is supposed to contact UPS to find out what happened. First, if you are a seller and your package that was sent to a customer goes missing - it is up to you, the seller to remedy it. But either way I reached out to UPS who informed me the package was lost in transit and that I need to escalate to Verizon to do their own investigation. I contacted Verizon again via live chat, and once again the person I spoke with told me I must deal with UPS and have them launch their own investigation and contact Verizon to inform them the package has gone missing. At this point I was getting nowhere with live chat and decided to call. I called Verizon and explained everything that has happened thus far to the person on the phone. He informed me I was correct in assuming it was Verizon's obligation to reach out to UPS on my behalf. The person also assured me everything would be taken care of, and that they would: cancel the previous order for the two devices I haven't received re-order the devices for me on their behalf, and waive the activation, upgrade, or any one-time fees by the end of the week I would receive my new device, and everything would be taken care of. Surprise- fast forward the end of the week. The previous order is still listed on my account and even though its now almost 2 weeks late still says "oN tHe wAy". No new order for either device I had ordered was re-ordered as they had promised. So once again I called Verizon, explained everything once more, and the recent events. Once again, the person on the phone said they would fix everything. I must have spent about 70 minutes on that call working with this person as she verified various details and made various adjustments. By the end she pretty much said the same 3 things: cancel the previous order for the twice devices I haven't received re-order the devices for me on their behalf, and waive the activation, upgrade, or any one-time fees by the end of the week, I would receive my new device, and everything would be taken care of. She said she needed to place me on hold to confirm all the details with her superior and asked if I would rather be called back once she was finished as it would take 30 or so minutes. I told her as long as she calls back it's okay. Well, it's been an entire month and I still haven't received that call back yet. Oh and still: The previous order is still listed on my account and even though it's now been OVER A MONTH still says, "oN tHe wAy". No new order for either device has been placed on Verizon's behalf as they promised. And it gets better, as of my recent bill Verizon has started charging me a device payment, two activation fees, and charging me an additional line FOR THE DEVICES I NEVER RECEIVED. As I am writing this review, I am currently on the phone with Verizon still dealing with this issue, the person I spoke too just once again assured me the adjustments are made. I'm sort of at the end with Verizon, a month ago all I wanted was the 2 devices I paid for- I never received either device or now they're charging me monthly fees for devices I have never received. This is what you get when you're a customer for Verizon for over 10 years. And no, this store did not specifically insight any of this, but Verizon is a big en
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June 2021 by Jennifer T.
Loretta provided my daughter and I with exceptional customer service! She explained the promotions and recommended the best time for us to upgrade.
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May 2021 by Oldania P.
Staff is extremely complicated to deal with, very combative. Asked to have my father on the line to verify account information and they stated that would not be secure info to verify his information to pay the bill during a pandemic. Would suggest going to any other Verizon store than this one. Time to find a different cellphone provider.
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August 2020 by Ray M.
Despite being frustrated and misled by both the online and telephone customer service, the manager showed incredible patience and professionalism in working with me to replace my wife's phone that was no longer working. In spite of the challenges due to COVID, he took personal interest in seeing that we we able to get the phone, working through some more challenges with the online system. He could have let me walked away but worked through several issues to ensure I left as a happy customer. Thank you to everyone in the store who helped me today.
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November 2019 by Marilyn L.
My husband and I are very long time Verizon customers. I want to give a shout out to Tristan who was not only helpful, knowledgeable but also very professional. No hard sell on any model. He gave us options and helped us fit the phone to our needs. We have always purchased our phones from this location and have no reason to ever change. I will try and always work with Tristan and we want to make sure that he knows that he is an asset to VW.
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August 2018 by Zhen C. L.
Bryan is the best, excellent. Outstanding service, we are happy to be here today @verizon
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December 2017 by Courtney S.
ABSOLUTELY HORRIBLE!!! Wish I could give ZERO STARS!! This store has the WORST customer service I've ever experienced in my life! Never written a review before this....No one greeted me at the door, stood in the store for over 25 minutes without anyone addressing me or asking if I needed help then another customer walked in and was immediately waited on....when I took this up with the manager he was not the least bit remorseful or apologetic for the awful service. Do not go here
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December 2017 by Bria M.
If I didn't have to wait for 30 minutes I would've given this Verizon 5 stars! When I first walked in someone came over to me and asked me for my name and phone number. She used my information to put me on a waitlist. She told me that I had one person ahead of me and it would take about 30 minutes. They were clearly understaffed but at least she was accurate with the quote time. When it was my turn I received a text saying that I was up and someone also called my name aloud. The person who helped me (Rafael) was amazing! I was set on the iPhone 10 but he helped with any other questions that I had. I was extremely indecisive about what color iPhone I wanted and I couldn't decide which case I wanted. Rafael let me see how his phone looked in his case & recommended the same brand. He even put on my glass screen protector after my mom jokingly asked him to do it! Although they were understaffed Rafael did not rush me at all and he had great customer service! I will definitely go back to this Verizon for any future services.
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October 2017 by Pidllc C.
I came to the store in last Friday to fix my phone it's take me 45 mint to sign in I have to ask for that then when I ask for why nobody to sign customer manger said I am short of staff then after I sign two more people came after me the finished and I am still waiting when ask again what happen to my turn he said let me sign you in the when he see me call Verizon he came and talk to me how may I help you he was I chatting with somebody about different subject that not related to business over all to just troubleshoot my phone it's take me 2 hours to just do that and still not done District manger should look at the camera to see how to treat customers It's very bad experience I been with Verizon since 2006 Very un organized
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June 2017 by Dorian Lisa W.
My son had the worst experience ever at this location. The manager was rude and obnoxious and refused to give him her name. She gave him a hard time regarding verifying his identity and when he returned to the store with his license the store was in the process of closing and even though she had just assisted him and told him to go get his license, she refused to let him in. Though, there were six other customers still in the store. I don't understand why his identity couldn't have been verified using another form of ID, but she didn't even take the time to do that; had she taken the time to even look up my account, she would've seen that he is an account holder on my account. I have been a Verizon customer for over 20 years and I'm very surprised, after reading other complaints about this location, nothing has been done. Shame on Verizon, this is no way to treat your customers!!
