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January 2024 by Gregory Smith (Stankovich Autobody)
KSI does not deliver on their promise. I ordered a part from them yesterday & was advised I would have the part the next day & now it is the end of my day & they still did not deliver the part. I called them & sat on hold for 20 minutes only to be transferred to another line where I waited another 15 minutes to speak to some one regarding my concern who then advised me they were notified by the vendor they did not have the part. I did not even get a courtesy call from KSI advising me on the delay so now I have to wait another day when I promised my customer I would deliver the car by the end of today. Now my customer has to pay for another day of rental out of her own pocket because I was not able to deliver on my PROMISE. This is the third time this has happened to me and unfortunately I have no choice but to continue to do business with them so Let The Buyer Be Ware when doing business with these folks.
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January 2024 by Frank Cozze
If you want no customer service and to be treated like dirt, shop here!
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January 2024 by Janice Cozze
You would think with how insanely terrible their service is, they are actually going out of their way to make the experience as terrible as possible. This company should be out of business. I'm sure that similar to all my other complaints and questions, this will go unnoticed or I will get an empty reply saying things will be made right, when in reality, they never are.
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December 2023 by PA AUTO INSPECTION
The worst customer service I've ever received. Another company is using my companies phone number and old address to order parts for 3 months now. I've called multiple times to Pennsauken and Plainfield to change company name and address to the phone number attached. I asked for accounting's number and the associate says "I have their number, but I am not giving it to you." I asked how do I get this fixed and she told me to file for a change online, and I told her that I did that every week for 3 months, and she said "there is a wait, you aren't the only one waiting to hear back from them." and I said "doesn't that seem like a huge problem" and her response is "it isn't my problem, and you aren't the only one in the world." Very unprofessional, with no solutions.
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November 2023 by Abraham Rosenberg
worst customer service parts never come on time drivers are nasty i wouldnt reccomend them
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March 2023 by Ziyad Oudeh
FROM THE JUMP THE EXPERIANCE IS HORRABLA I HAVE SUPMIT MY INFORMANTION TO OPEN AN ACCOUNT AND PURCHASE PARTS FOR MY SHOP AND 3 DAYS LATER STILL HAVENT HEARD BACK AND WHEN I CALL THE CUSTOMER SERVICE TEAM HAVE TO WAY OF CONTACTING THE DEPATMENT RESPONSALBE TO SET AN ACCOUNT UP WHAT A JOKE. SHAME ON YOU KSI
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March 2023 by Keith Tighe
I ordered a part to be picked up. I then drove down to pick the part up that had allegedly been pulled. I had to wait an hour and a half for I part that I called up and ordered to be pulled. A complete waste of time.
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February 2023 by Cherry Jaquez
The guy named Nicholas at the from desk is very rude and disrespectful what a shame on a big company like ksi
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January 2023 by Claudia Paniagua
This company is very unorganized. You order parts for pick up and after you arrive, it may take you 3-4hrs to get the parts which oddly often it turns out that after advised it’s in stock, it’s not available at the time of pick up.Parts may be damaged upon delivery which sets back your repairs. I hope with this review, management makes improvement.
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January 2023 by Johnnie Ponticello
Best Company to work for...join OUR winning TEAM....HONESTJOHN
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December 2022 by Hellen Past
Request return about two months ago they never picked up and told me every day tomorrow tomorrow and by the end they told me time is past we cannot take it
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December 2022 by Mahesh Dulgalage
I had business with them last 8 years. Now they are very bad customer service. I ordered some body parts for customer car they said its on the way. But they lied to me. Finally I have to get rent a car for customer for 3 days more.
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December 2022 by Eugene Pasternak
I order return and they told me every day we will pick it up tommorwnever was picked up
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September 2022 by Amin Safaev
Nice place for pu overnight parking lot
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August 2022 by Onhandenterprises First Family
Landscaping from the streeet to the docks was excellent during my visit.
