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“Where do I start Dwayne so such an amazing team member her be explained everything very well any questions I had he made sure I did not leave the store until I had no more questions he’s a valuable employee to the team he seemed like such an outgoing person I can tell he really cares for his customers thank you so much for that amazing experience”
“I had a problem with my phone, Verizon customer service was horrrrrrible (Manny/Trillion/Shian & Justin) were excellent, my problem was so unheard of that it literally took them all to fix my phone, they were patient, helpful, showed concern, worked together and made sure I was a happy customer before I left…….Im never going to any other location and I live approximately 20mins away and there is a location 5mins away from me!”
“Haley helped me so much. I'm not tech savvy at all, and make me getting a new phone and the best deal possible! 5 stars isn't enough for a recommendation. Thank you again.”
“Eva was very helpful, I had to T-Mobile prepaid and had paid my bill when I left my house. I realized that my phone service was not working at the gas pump at Costco’s so I’m waiting in line waiting. I call the t-Mobile line 611. A lady told me to reset my settings and then she would call back my data settings. I did it. She never called back so I drove to the closest T-Mobile that I knew of which was right there on 22 I went in there and, Ava helped me even though she said it would be very hard because she couldn’t see the things on my end because I had a prepaid account and they deal mostly with plans. She ended up calling someone and did because I was calling her on my phone and she ended up making it happen. Got my service back on. I appreciate her. She is very very good at her job.”
“Great experience. We were greeted right away and a representative was quickly there to help. Got exactly what we wanted, offered more items but were not pushy to sell. Gave us exactly what we asked for.”
“The customer service here is top notch! We went to several other tmobiles in the area to get help with getting a replacement SIM card for my partner’s phone and they didn’t give us the time of day as they were busy with other people. Not only did this location immediately assisted us, they even gave it to us for free! They are so kind and would definitely go back here for anything I need with our phones moving forward.”
“Shay was amazing. My IPhone again stop working out of know where. She was very kind, and passionate and provide the up most excellent customer services. She saved the day. Thank you Shay!!!!”
“My wife and I recently visited the store and had an excellent experience with Puma. She was knowledgeable and friendly. She took the time to understand our needs and recommended the perfect deal for my wife. I appreciate her honesty and the lack of pressure to buy the best 4th of July promo. The store was clean and well-organized, making it easy to find accessories and compare different devices. The checkout process was quick and seamless. Overall, I highly recommend the Middlesex location for anyone looking for a new phone.”
“We have visited T-Mobile store and received a great help from the team (Anish and Sandip). They have been walkthrough us the promotional offers and helped us with the good stuff. They have extended their time and supported us with our needs and activated our lines as needed. Both are very knowledgeable and helpful with the right service. Thank you so much!”
“This is my favorite tmobile store! The staff are super kind and knowledgeable. It is my best experience at a tmobile ever, If you are in the area and are looking to open a new account or upgrade your phone this is the place to go!”
“[2nd Visit, AUG 31, 2022](arrived an hour earlier and got a door right away)check-in & get a door at the office —->park & wait for unloading (just 20 minutes) —->paperwork at the truck by a worker*** nice & professional workers*** overnight parking available*** early check-in available*** quick unloading[1st Visit, JUN 15, 2022]check-in & get a door at the office —->park & wait for unloading (30 minutes) —->paperwork at the truck*** nice & professional workers*** quick loading*** flexible appointment time”
“This T Mobil is the best T mobile ever.!!!! Luis is amazing... very patient very friendly... his team mates are nice also they even stayed after hours to make sure my problem was fixed . I came is with a damaged phone and they went out of their way to back up the phone for me and restore it on the new phone . All other T Mobil's could not help me accept this store ... thank you LUIS 😘 you the best!!!!”
“Katyana Perez was such an amazing T Mobile representative. She was very knowledgeable and radiated a great deal of positivity when answering my questions and concerns. The team also works well with each other and keeps the store running smoothly. I would definitely recommend stopping by and getting your business done with Kayana Perez at the Menlo Park location .”
“Update-Luca saved the day. He was able to replace the non-working charger. Also was able to figure out the issue with the locator. Problem with safari but he showed me a workaround. Great job Luca. Changed from one star to four stars because he fixed a bad situation created by the first employee. Initial post- Our $45 charger just stopped working. We bought it a free months ago at a Verizon store. Rep Nayyar said nothing they can do. Wouldn't even look up when I purchased it. Said she couldn't. Said I should call Apple. Might as well buy accessories at Apple for all the help you won't get here. She seemed bothered about having to help at all. The location on route 18 in east Brunswick is much more on the ball. If you come to this store I suggest waiting for someone who actually doesn't mind doing their job. Asked to fix my location (near me now gets wrong county). After wasting my time she said I have to wait for someone else. New? Untrained? Doesn't care? Hates job? Super crappy experience. Had her hand out ready to charge me $46 to buy a new charger. In event she gets sales credit I will let the person I am waiting for ring it up. Shaking my head.”
“Thank you Dari, I went just to see what my options were coming from Verizon. She kindly guided me through the promotions and I ended up leaving with an iPhone 15 Pro Max and Apple Watch Ultra 2. I was expecting the transition to be difficult but Dari was diligent and ensured a smooth process.”
“Jamila was amazing, there was only three reps, and they all held it together. Jamila made sure handled my situation with concern and answered all my questions. Amazing service guys.
Thanks Renee,”
“Store manager and his associate were able to handle a complicated return of modem/router equipment. I appreciate how much effort they took to resolve what should have been a simple return.”
“Metro PCS is another cell phone carrier in the area. They seem to be similar to Boost mobile and T-mobile in that they have a lot of prepaid plans and phones. Their coverage area is good in the New York Metropolitan area. There are no annual contracts and they are on the T-Mobile network.”
“I had a great experience with Chris in the Edison location. He was knowledgeable about how to switch to Optimum. I appreciate his patience as he helped me navigate through the transfer process. He work swiftly and it only took approximately 20 minutes to get a new service.”
“I only went to this location to pick up a pre- order phone, friendly customer service, efficient, I was in and out 10 minutes later, just what I wanted and needed.”
“working with Shian at the Verizon store was great. He has a thorough knowledge of all the different ways. You can save money with your Verizon plan, and efficiently got me a new phone paying less than half what I would've paid. He is courteous, friendly, and smart. I would recommend to everyone that they should go to this Verizon store and work with Shian.”
“Excellent customer service the beautiful Hispanic Dominican young lady was amazing.....I have a hard time pronouncing her name (Fran Leslie) but I told her how great she is....she helped me and explained to me the different products and made everything go smoothly.... She's the best ”
“Juan Gomez at the Woodbridge NJ store on St George Avenue was very professional. I am a new customer. He gave me my equipment, answered my questions and provided friendly service. Great experience with Juan Gomez.”
“This is my go to place for any of my verizon wireless needs. I find the staff to be very patient and professional. And that the store’s Manager, Jaedon is an asset to the company. His knowledge and expertise got my account back from hackers! I recommend this Verizon location anytime.”
“Stopped by here on a Sunday morning sometime after store opening to drop off my trade-in. Service was quick and the store associate helped me right away. I was in and out of the store within ten minutes. I’d recommend going early in the morning when the store opens to avoid busy crowds and the store associates being spread too thin.”
9:00 AM - 6:00 PM
21 Bayard St, New Brunswick
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“I have no idea what the purpose of this building is. I know it is owned by Verizon, and it's possibly a corporate office. However, it is a very cool brutalist building, and for that alone, I enjoy it.”
“Slow service but I think that’s the fault of the customers and not the sales associates, although they should have more than 2 people working on a Saturday. The good news is the person that helped me was extremely nice.”
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“This review is for that best customer centric rep Leo. He is beyond amazing and the way he helped us with porting my husband’s phone number was beyond amazing. He solved the issue in 10 minutes that this store manager and another rep couldn’t resolve and just misguided us to contact the old service provider. Thankyou Leo!! you are truly amazing!!!!”