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“Brandon provided excellent customer service at the South Plainfield, NJ location. Out of multiple options, we weren't positive exactly which part would work best for a custom need. Brandon took the time to work with us, found the right size pieces, and then got them in stock by early the next morning. Thank you Grainger for having people who provide such great customer service on your team!”
“5 stars for Donna B. in the garden department. She was probably the 5th employee that I spoke with and the only one who was willing to help me locate an item at this South Plainfield store. I was walking inside the store, back and forth from one end to the other, trying to find this item, being shown 20 in stock from the HD app but with no aisle and bin #. Donna B. was able to show me where the similar items would be, and bingo, I was able to find it. The item was all the way on the top shelf. I took a picture to zoom in so that I can confirm the item #. Then Donna B. went extra miles to get a ladder and pulled the item for me. You can forget about the first 4 employees, one of them telling me to order online but it says in stock at the store; he just didn't wanna be bothered. Home Depot should do their best to keep employees like Donna B. I am not related to Donna B. in any possible way; I go to Home Depot for DIY projects.”
Hardware Stores
Hardware Stores
Hardware Stores
Hardware Stores
“Amazing store. A rare small business with great experience. I’ve been looking for a small screw for my embroidery machine. I’ve been to many places and it took me over a year to find it. They helped me find it and were very patient with me. Top notch customer service. A business like this deserves huge support. They are one of a dying breed.”