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January 2024 by affe hunte
When I say you can call and someone will not only answer but assist you.Mike answered and took care of everything for me. He send and invoice and my tools was shipped with an hours.I have never experienced such great customer service before.
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October 2021 by Brandon Holroyd
I had a very pleasant experience when ordering a shingle hoist ladder. From their user-friendly website to their customer service. Mike McGouran helped me along the way. When I ordered, the product wasn’t available. As so many products aren’t right now across all professions. However, as I expressed my urgency in getting this ladder, Mike did everything in his power to find and get me one as soon as he could. He came through for me in a big way. Mike even tracked the shipment through, gave me a heads up the day I should’ve received it and followed up after I received the shipment to make sure I had everything and that if everything was OK. I appreciate the customer service and I would highly recommend ordering from this company as I will for any future needs. Super stoked about the hoist. Works great!!
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June 2021 by VICTOR TRIBUTE
They don't care about customers and the ordersOver 2 weeks waiting for my order and still nothing, when i called themthey doing some paper work and nobody wants help me
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November 2020 by Manuel angel suquinagua
This great place to buy ladder and other stuff
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September 2020 by Mark Lawrence
Very poor service they never answer the phone and weren't very helpful after I received the wrong item.They told me several times that they would get in touch with me the next day but never did .After finally getting in touch with them after dozens of phone calls and being put on hold for long periods of time I was informed that I had to return the wrong part that was shipped to me at my expense.I wouldn't recommend doing business with this company.
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June 2020 by Alan Rozinsky
Their professional, enthusiastic, prompt & thorough customer service on the phone was the best we've ever experienced. As first time customers & dealing with the challenges of staying safe during the Covid-19 calamities, the remote distance between us meant nothing because the products could be drop shipped from the manufacturer/distributor. The attentive & outside the box problem solving effort of Mike McGouran's team at Industrial Ladder & Supply is why we'll do business with them. Even though traditional big box outlets sometimes have lower prices, they don't have the best or even consistent customer service. We trust Industrial Ladder & thank you Mike!! !gnilims peeK &!ylefas levarT ??
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April 2020 by Pamela F
The BEST customer service!! Went above and beyond to help. Delivery arrived in less than 24 hours! Highly recommend!
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February 2020 by Anonymous
No word's to say how Mike mcgouran took care of my needs regarding the supplies what i ordered always respond to the emails even after business hours was great dealing with you
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November 2019 by Amy Town
Contacted Joe Fay at Industrial Ladder & Supply for an item we needed ASAP and with his help, we are receiving the item today. Was a pleasure working with Joe, very knowledgeable and helpful! Will definitely be using Industrial Ladder & Supply to purchase more items. Thank you!!
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November 2019 by Gene Faubion
Professional, friendly staff
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June 2019 by patrick yochman
I ordered pump Jack's in 2011 for great price and delivery was great in may 2019 ordered 2 Werner 375 rated ladders price and delivery within a week great again soooooo new I'm back in June for stages. Great company period
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February 2019 by Mitch Chung
Great service and fast delivery! Called me when I ordered a ladder online to let me know approx when to expect the ladder delivery, and ladder was delivered to my house in a couple of days.
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February 2019 by Sergei Petukhov
Terrible company, terrible (non existing) customer service. They never pick up the phone, never call or email back. Placed an order 10 days ago and my idem hasn't been shipped yet and no explanation why, when or if I am going to get my order. Stay away!
