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February 2024 by Colleen King
Brittany handled our case with knowledge and understanding of her business from front to back, which made our experience at Dayton Collision a positive one. If you’re ever in the unfortunate position of needing a collision center, this is the place to go. From the front door to the shop, your needs will be cared for very well.
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January 2024 by Christopher Berardo
Positive experience with both of my vehicles which have had repairs there. Staff is professional and polite, and very willing to address any concerns you may have, going above and beyond to make sure you are happy. Would definitely recommend using this shop. Very convenient having an Enterprise rental agency in the same building as well.
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December 2023 by HENGYI WANG
can’t be more trash. estimate for BOTH sides of the car, but just repair OHE of the side! and charge me very high! believe me, never come here, and they do cheat you together with INSURANCE. my insurance company is PROGRESSIVE! remember, never!
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November 2023 by Kyle Morgese
This is my 3rd time using Dayton Collison center for auto body repair on either my own personal vehicle or my family's vehicles. I'm very Grateful for Joel Perez who helped me through the entire repair process on my 2023 Toyota Tacoma. I was very unfortunately bumped pretty good on the driver rear corner of my truck by a distracted motorist in the beginning of October 2023, and insurance was able to cover the full cost the repairs, but Joel went above and beyond to meet my minor alteration request to have my bumper end caps painted body color, as well as change the style of the rear tail lamp housings for me. I did pay out of pocket for the undamaged passenger side but it was an extremely fair price and done to a VERY high standard. I am very happy with this repair/upgrade, very thankful for Joel and his professionalism, as well as putting a very highly qualified, skillful body repair technician on my truck. To boot, the truck as even done in the exact time frame stated to me, Overall i couldn't be happier with my experience and to have my truck back. If you own any Toyota vehicle and you deeply care about its mechanical performance as well as the integrity/fit and finish of its bodywork, always take it to an on-site Toyota Collison center so its done right the first time with factory, first party OEM parts. Thank you again to Joel, their technicians, and their secretary. All pleasant folks. Will post before and photos as well.Services: Painting
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October 2023 by Dee L
Unprofessional I never received my estimate
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September 2023 by Hariprasad Pejathaya
Really polite people! Loved the ambience
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February 2023 by Clint DiPierro
We had an incident that left us with a smashed in door on our Toyota Highlander. After getting practically ignored by our local dealer, we found Dayton Collision. They were able to get us on the schedule within a reasonable amount of time and completed the job in less than the estimated two weeks. The job needed extra parts that the insurance company didn’t include in their initial estimate. Dayton Collision dealt with the insurance company directly and got everything taken care of for us. We were contacted immediately when the job was completed. The work looks great and our car has been restored to the way it was before the incident. I will also add that they conveniently have a rental car service next door so you don’t even need a ride to drop off your car. I read some negative reviews here, and I’m not discounting those, but I wanted to at least relay that our experience was superb. We received service the right way from this business.
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January 2023 by Vick Beneventine
This place is 100% corrupt. If you have anything of value on your vehicle they’ll find a way to STEAL your parts. And claim it was damaged. Employees are quitting left and right because of poor criminal leadership. This place owes me $18,000 in parts, and I’ve been ignored.
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January 2023 by Stefen Zaki
I dropped my car off on November 15th due to an accident. Joseph Rice (estimator) submitted the estimate to my insurance on November 17th. I kept calling Dayton back and forth to know the estimate's status. The lady at the front desk kept telling me they had ordered parts which didn't make sense, so I told her to let Joseph call me back. He never does. So I call back again, and he tells me he is waiting for my insurance to reply because they are slow. Little to know on November 28th that, Joseph sent the estimate to the wrong email because he spelled it wrong. Mind you, this is two weeks after I dropped the car off, which took away two weeks from my rental. Now they are starting the process. Two weeks later, I got a call from Joseph telling me they found some other fixes that they needed to work on. So you can already guess what happened; next, I told him to send me the supplement that you sent to the insurance, but I didn't get anything, nor did the insurance. So I called him back and made him send me the email over the phone. Little to know again, he spelled my name wrong, and I did not get the email. After multiple tries of teaching him some spelling, I got the email and sent it myself to the insurance. After a lot of hassle between Joseph and the insurance, I picked up the car on December 19th.Advice: If and only If, deal with the shop if this is the only shop that exists. Otherwise, go somewhere else where they are more professional.If you had to deal with this shop, make sure you are ANNOYING and make them send you every single email that is being sent out. Otherwise, you will have no idea what's going on.
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December 2022 by Soumava Dutta
Too much exorbitant charge, a front bumper bracket was quoted for 700 bucks where as other local shops are doing it in 1/10th of the cost
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September 2022 by Debra ONeal
This place is the best if you need excellent service This is the place. I had my car dropped off there for collision repair they took care of everything insurance was in agreement with their estimate and if you need rental car it's right there no worries Norman will take care of you.
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July 2022 by Kayla J.
DO NOT USE THIS DEALER OR COLLISION CENTER !!! On May 25 I dropped my 2017 Toyota rav 4 off to get painted for a RECALL through Toyota. My paint in a very small section was chipping off. When I got there they didn't even have my appointment in the system and did not have a rental car for me either I had to wait over an hour to get a rental car from them. They had nothing equivalent to my rav 4 and gave me a ram 1500 which was awful on gas the whole time I had it. They told me it was going to take 2 to 3 weeks to paint my whole car.(they in fact didn't paint the whole car no plastic was painted at all so the car is different colors) At the three week mark I called to get an update and they had told me that they were short staffed and it was taking longer And it would be done next week. After that every single time I called to get an update they would either hang the phone up or send me to a full voicemail and no one would ever call me back. If they said it would take 3 months I wouldn't have even bothered calling. I had other appointments for my car I had to cancel and still pay for. The customer service is horrible. I finally got my car back on July 13 and when I got it and inspected the car there was so many problems with the car. The windshield glue is all over my white car. There was Sanding marks all over my black trim on my windows. There was overspray of paint on my leather seats on my sunroof and on my dashboard. They messed up the tint on my front windshield. There is dirt under the paint. There is drip marks all in the paint. They did not paint it the right color to match my bumper and my trim so now my car is two different colors of white. When I called to tell them about the problems they acted like they couldn't help me fix the problems that they made. They were very rude. They made my car look worse than when I dropped it off and did not give it back in the condition that I dropped it off in. When I called and spoke to Tony the collision center " manager" I asked him who looked my car over before they sent it home like that and he told me that "nobody did because they're short staffed because of Covid" so I guess that means he doesn't have to do his job the correct way? Now that my car has lost value because of their negligence I have to have them to to fix it which I doubt they will do or do it the right way. Tony the manger of the collision center is very rude and Marissa the guest relations is nice but very unhelpful. If I knew they would do this to my car I would have never gotten the recall done. My nice new car looks like trash now.
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May 2022 by Zanyette Mitchell (Zee)
My experience with this location was horrible they had poor communication & customer service skills! I will never take my car there again for any type of service and I would recommend people read their Google reviews. I wish I had read them before I took my car in!!!Services: Painting
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February 2022 by Lisette Cooke
If I Can give this place a zero I would. Do not take your car here. I have repeatedly been hung up on and put on hold for extensive periods of times while checking for an update on my car that has been here for repairs since October. The only reasonable and professional person here is Ian but hard to reach with the rude staff that answers the phone.Service: Body & Trim
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January 2022 by lindsay manente
A deer jumped into the side of my car and my insurance company sent me to Dayton Collision for repairs. My experience was not good. The woman at the front desk was rude and forgetful. I would speak to her, give her information, and then she would call me back with the same questions. She was short and would not forward my calls. She would take messages and no one would ever call me back. Also, the man who took in my car told me I would get a a quote in 1 day, it took a week. The the repairs took 21 days. Finally, when they called that the car was ready and I went to pick it up the bumper was not properly attached. I was the one who identified the problem. You could look at the car and see it was miss-aligned. They needed to bring it back and fix it, I waited over an hour. Still, the door that they 'repaired' has a piece that keeps falling off, the electric window hasn't worked since they 'fixed' it and my seat, which was not damaged in the accident, is broken. I have not brought the car back in because I don't want to deal with the customer service woman again and go through the stress I experienced with them. I realize that COVID has slowed things from a supply chain issue and staffing is difficult however, this was inexcusable.Services: Body & Trim
