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March 2024 by Yany Rivera
Never Again.
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February 2024 by Shawn Gasparini
I see why the post office is hiring. The guy that just “helped” me was super rude and obnoxious for no reason. Also, don’t you have to wear a USPS shirt? He was in some wild multicolor shirt and had a huge attitude like I was asking him to walk my packages to their destination. If you hate your job, quit. He acted like giving me a receipt was up to his discretion. Like, what? I handed him my items and he just stares at me. He was like you are all set. I said oh I need a receipt. He goes “repeat after me “I need a receipt please”. Eww.Then he acted like he wasn’t going to print it out. He did and I said I’ll be sure to take the survey. He goes “I don’t care what you do it’s your receipt.”If I talked to customers like that at my job I’d be fired.
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February 2024 by Jenna Ravenwolf
This review mainly go towards the postal worker whose route is 22 Robeson Street. Told you three times to your face any packages please put in locker room. There is no more latch on the door so you have no excuse. I've been in constant contact with Aaron about you. And yesterday you did it again, yet I saw USPS packages in that package room! I will be contacting Aaron again because now you are being spiteful.
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January 2024 by Samg381
Horrendously bad location. Never before have I been treated so inappropriateIy. There is one female employee who takes disrespect to a level beyond which I ever thought possible in customer service (let alone TAXPAYER FUNDED customer service). Seeing the caIiber of staff this location employs really underscores how terribIe USPS is performing- I suppose it is no surprise that every package I have shipped from this location has been severeIy delayed, completely lost, or never scanned and sent through the network without updates. I could go into detail describing the horrlfic experiences I have endured here, but I am not alone. Here are some nice and happy words so my review doesn't get cens0red (amazing, friendly, happy, fast, easy, quick, beautiful, delicious)
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December 2023 by GUILLERMO ASCANIO
Very bad customer service. I'm never coming back again.
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December 2023 by J Finn
The most useless organization I have ever had to deal with. If you have packages that are sent through them, they will not arrive. The drivers have no regard for them and will leave them on the sidewalk of Main Street to be stolen within 20 minutes of delivery. Lost hundreds of dollars worth of packages through USPS. Carrier pigeons would be a better alternative.
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October 2023 by ray ally
You go there, stand in line for 15 mins, then have to deal with an incompetent with an attitude. Show him the info with my tracking info which shows my package received at that office over 2 weeks prior. . , then he goes to consult with his manager and tells me my package still in transit. That's the quick answer they gave for the second time just to get you out of the way. Too lazy to check into it. That explains why they're always hiring. No qualification needed.
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September 2023 by Ana Carolina
Great staff & service. First time getting a passport for a minor. The agent was extremely professional, nice & informative. He was patient with us & our son. Will definitely returning to this post office even though it's not my local office
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August 2023 by Jennifer McClear
Mom & I still write checks to pay our bills. Unfortunately, checks that we wrote out back in June 2023 & placed in the mailboxes at the time have NOT been reaching their destinations. Granted one of the times we dropped mail in the boxes was around Juneteenth but still. At most that should have caused a day or two delay but instead our checks weren't received AT ALL.
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August 2023 by Billy Mangino
Go to a different post office if you want anything resembling a post office experience. Currently a standing in line at this excuse for a government building again… every time I get a signature required package they lose it… listening to the person behind the counter be extremely rude to a very nice older women trying to mail something out. While I’m typing this a manager has informed me that the parcel marked as “available for pickup” is not locatable and might out in the truck somewhere, which means I’ll have to wait another business day to pick it up - two days after it was marked for pickup at this facility. This place is a dive, it’s run by dropouts, and anytime something isn’t the easiest task in the world they give you unwarranted attitude. I’ve resorted to giving it right back until someone can do their job right. You’d have a better experience at the Somerville DMV, and that’s saying something.
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August 2023 by Sharon Biraghi
If I could give less than one star I would! Only 3 customers in the post office and I waited 10 minutes just to buy one stamp. I get to the window and Charmayne based on her badge tells me “I ain’t got no Pennie’s, no dimes, no nickels . I had a dollar bill, and I’m not pulling out a credit card for 60 cents. Talk about bare minimum employees. I got a quarter back and left. No thank you, no have a nice day…miserable. I’d be fired in a heartbeat if I treated customers that way.
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April 2023 by Kaitlin Macdonald
Worst place ever. Woman doing the passports on Wednesday March 29, 2023 at 3.30pm took her time coming out just to say we were too late... We had been waiting there for her! Never mind the fact I've got little kids with me so it isn't easy to get there in the first place and my husband took off time to be there.
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March 2023 by Noah LaBelle
Locked doors 3 minutes before close, knowing someone was walking up the steps. Seems like public services would stay open during set hours.
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March 2023 by Joey Freedom Lifestyle
The officers are always talking to her phone, she didn't suggest the postage price when I asked her. That is terrible service.
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February 2023 by Christopher Hazlett
The worst postal service I have ever experienced. Had no mail service for the first 60 days I lived at my new address. Now that they are final delivering the mail, it comes every other day at best. I tried to talk to the them about it and they could care less. This place is the worst!!!
