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April 2024 by kalotina roussos
Been around 4 ever .. Now i take my kids
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October 2023 by The Critical J.
very good record store with a huge selection of records, dvds, and speakers. owners and workers are very nice and prices were good. Definitely a place that I would come to if i was into records
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July 2023 by Rich
Jerry and crew are some of the most knowledgeable and professional guys I know. About 6 years ago, he traded in my old amp with too many buttons, etc. on it that I never used for a nice simple Cambridge Audio amp. Then I bought a pair of Paradigm Monitor 11s with custom cables he made for me at a good price, and have never regretted a minute of my purchases from them. This is a quality driven business that has been around for a long time. Check them out.
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February 2023 by wayne Kierney
Found a beautiful pair of Bose 701s in their shop and Jerry was so helpful with letting me listen to them before purchasing them bubble wrapped them and help me load them in my vehicle!!! Jerry went above and beyond to help me score a beautiful pair of speakers!!! I’ll definitely be using sound exchange for future business!!! Thank you Jerry for all your help!!!!!
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December 2022 by Justin Rogers-Cooper
Thank god for the Sound Exchange. This is the right place to take issues with any phonograph (and to get CDs, DVDs, and vinyl). When our record player arm started skating and we couldn’t fix it, we took it to Jerry here - he immediately diagnosed the issue and fixed it within five business days. He tested the player and sound before we paid up, and did so with kindness and professionalism. He gave us new options for upgrading the sound, too, so we came home with an upgrade.Convenient location and ample time to linger amongst the nostalgia. Many regulars with questions around wanting to talk to Jerry, too. An old school service here adding tons of unique value to Somerville.
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September 2022 by Ellen Matthews
Absolute amazing customer service, they were so incredibly helpful explaining to my mom and I how to rework our current system and what upgrades we would need to improve it. Also set us up with a new turntable and explained our receiver. We followed the directions--included a diagram! they really go above and beyond!--and we got our sound system up and running perfectly! We will definitely be back when we're ready to upgrade our equipment!
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September 2022 by Sandra Garcia
Just got into buying CDs again. Went in with my husband looking for stuff and ended with a good stack. Everything is so well organized and the guys working were very knowledgeable and friendly. Would definitely go back again!
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August 2022 by John Asch
Over approximately ten years or more, I have been very pleased with the audio equipment that I have purchased. As my budget grew every few years, the sound exchange would allow me to trade in the previous stereo system that I had purchased from them as credit towards my new more expensive system. Trust between us has built up over the years to the point where recently, I just purchased a $10,000.00 pair of speakers. I highly recommend these guys.
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August 2022 by Kelsey Santiago
Went in and spoke with Jerry. He was very knowledgeable and down to earth. Our questions were answered and we were so impressed with the customer service as well as their products that we made our purchase the next day.Jerry went above and beyond and was so, so sweet! We are now loyal customers! Thank you.
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August 2022 by mark c.
Continues to advise, educate, consult on every level. Each time I visit Mike and Jerry teaches me something new about audiophile acoustics, but in an immersive, challenging and unassuming way. Great to see the store doing so well!
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May 2022 by Edward T.
In the interests of fairness to the guys running this place, let me say-- if I knew anything about electronics, sound systems, home theaters and the like, I'd assuredly be giving them 5 stars. Given that I've been making due with a plug-in "boom box" CD player/radio for the past 10 years or so, I'll have to confess my ignorance at the outset; I know next to nothing about such things. But if you're into electronics, sound systems, home theatres and the like, this is assuredly the place to come. Me? I'm into DVDs and CDs. That's what I'll be rating them on. According to their website, they've been in existence since 1992. I was unaware of them, although that's not surprising, as I don't come to Somerville on anything like a regular basis. I happened to be at a restaurant with a friend, we were walking back to his car, and he was the one who noticed this place, and suggested we stop in. At that point, it was getting dark, the storefront was dimly lighted and hardly inviting, and I was tired, but...ok...whatever. All of the electronics stuff is in the front of the store (I think they do repairs and such in the back, although I didn't investigate), and it was impressive looking (some of the pieces of equipment are towering black monoliths that look really, really expensive, although...again, in fairness to the owners...I wasn't pricing anything, given my relative lack of interest-- so the prices might actually be moderate and fair). As stated, my interest is in the DVD and CD selections available. When I'm not purchasing such items from Amazon or Ebay, my store of choice is invariably Princeton Record Exchange. This isn't the Princeton Record Exchange, but it's not bad at all, especially if you're more interested in watching a film with Tom Hanks or Julia Roberts than you are a film with Kurt Raab or Soledad Miranda. However, let me not damn this place with faint praise. The selection of DVDs was good, and the prices were fair. They have drama, they have comedy, they have horror, among other genres. I bought "Angel Heart," "The Others," "Wishmaster," and "Innocent Blood." These are films I've already seen, but not in a long time, and have wanted to revisit. I also bought "Kansas City Confidential," a film with Lee Van Cleef (a Somerville native, by the way) that I haven't seen, but look forward to watching (according to the blurb on the DVD case, Leonard Maltin wrote, "Quentin Tarantino must have seen this one prior to scripting 'Reservoir Dogs,'" which is enough of an endorsement for me, given that I always liked "Reservoir Dogs"...although I'm ambivalent about Tarantino's other films...but I digress, as usual...). Also bought "Cloverfield," which I've never seen, but have heard good things about. The cost of each DVD ranged from $5 to $10, so I didn't exactly break the bank. They even have a few foreign movies, although they cost appreciably more money. Still...the store comparable to this that comes to mind is "Spin Me Round" in PA. I wrote a positive review on them some years back; the only negative note I can remember is that their selection of foreign films was anemic to the point of being non-existent. They had only 1 foreign film in their bins...a movie from India...which I bought. When I took it home to play, it didn't...play, that is...and I ended up tossing it in the garbage without too much regret. After all, I didn't pay a lot for it. But money wasted is money wasted. Obviously, I wasn't going to drive back through the wilds of eastern PA to return it. The DVDs I've bought from Sound Exchange play, and if I happen to buy a foreign film DVD from them at some point (I noticed a few from France, but I already owned them), I expect the foreign film DVD will play too. And if I do end up having to return one, Somerville is a lot closer to me than the wilds of eastern PA. CD selection
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May 2022 by Abir D.
Extremely knowledgeable & friendly staff that are great at explaining the equipment in the store. The staff are both patient and knowledgable with all sorts of question asking. There's a wide variety if brands & equipment for everyone, ranging from beginner audiophile to the individual looking to spend $100K on a home theater. They carry a wide range of premier brands: Focal, Paradigm, Anthem, and more.
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March 2022 by Nick P.
Sound Exchange is an amazing place with great people. I've purchased two surround sound systems there along with a recent purchase of a system for my daughters room. Super knowledgeable. Screw the big box stores. This is where great customer service is with top of the line products.
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February 2022 by Kevin Troyanos
These guys are masters of their craft, and run an excellent high end audio store in 2022. Always worth the trip. Every time I've gone: they have a phenomenal in-house stock, and are always willing to teach & demo equipment so you really know what you're getting before you get it. Highly recommended.
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February 2022 by Peter Cantu
I have been looking at upgrading my system for sometime. After visiting another privately owned store and being dismissed by the sales person I took a chance on The Sound Exchange. Walked in for a new turntable walked out with new speakers, amp, turntable and cd player. They were more than helpful and really took the time to explain and demonstrate. Prices were better than I found on line and took a trade in of old speakers. They may not have the fancy sound rooms but the great service and knowledge more than make up for any layout issues.
