-
December 2023 by Joseph F.
Whatever you have to do don't use this company . Get a rope and pull it home yourself. Don't do it.
-
November 2023 by Doug L.
There should be an option for 0 stars. I would avoid this company at all costs. Make sure that you request any other tow company when calling for roadside assistance. We called roadside assistance through our insurance carrier for a tow. and they sent ANA. Shortly after, we received a phone call from their driver stating that we'd have to meet him at the dopoff point to hand him a $10 "toll fee". When I asked him what toll he was going through, he changed his tune and said it was a "fuel surcharge fee". I called BS and reached back out to our insurance carrier, who started to arrange for another company. While on the phone with them, the driver called back and told me that he would waive the fee and he was at the car ready to load it onto the flatbed. I gave my permission and thought that was the end of this event. When I called the repair shop 3 hours later where the car was to be delivered, I was told it wasn't there. The next day I drove to where the car was broken down and it was STILL THERE! Obviously the driver lied to me about taking the car because I didn't agree to his BS $10 fee. What a JOKE this company is...TOTALLY UNRELIABLE. I remember them trying to pull this "toll fee" crap on me last year as well. Again...make sure you tell your roadside assistance company NOT TO SEND ANA!
-
October 2023 by Bill S.
i with i could give a negitive review. towed my car from in front of my townhouse at 1:00am when asked why they said the association told then it was abandoend (the car was 6 days old) when pressed by the hoa that they were not called they hung up and would not discuss ...... $400.00 out of my pocket because thye had a slow night and towed a car for no reason
-
August 2023 by Danielle F.
If I could leave a negative star I would. My parents had their car break down. They contacted USAA and this tow service arrived. Before the driver even excited his truck he rudely asked if he was going to receive a tip. His attitude was terrible. Two days after having the car towed and fixed my mother was leaving the shore and she realized that her EZ pass was missing. When they contacted EZ pass it showed the missing tag was used three separate times after the car had been towed. EZ pass has the tag numbers and charges will be pressed. My advice would be to not use this company unless you are prepared to have items stolen.
-
July 2023 by K Q.
The absolute worst and unprofessional service that I've ever seen in any industry. Everyone had an attitude, they were vulgar, and just overall horrible.
-
June 2023 by Ray R.
A.N.A Towing was dispatched through my insurance company for road side emergency by Geico. ANA said there eta was 830am. I waited until 930 and still a no show. I called geico and they got in touch with ana. The new eta was 1045. Waited until 1130 and still a no show. Called geico and the new eta 1130. Waited until 1230 and still a no show. Called geico again and now the eta 230. I got no updates or calls from ANA. I had to call geico myself several times to get updates. I had to cancel the tow and pay out of pocket to get my car towed to the dealership. ANA Towing is not a good dependable towing company. And what's the point of paying geico extra $ for emergency road service if they contract unreliable towing companies like AN.A. Towing?
-
October 2022 by Patrick R.
Worst company ever ! Rolled a car off of a flat bed right into the side of my car, and then refused to accept responsibility. Employee is obviously incompetent. Supervisor on scene stated that it was tow driver's mistake and said everything would be taken care of. During the next conversation with the tow company, they denied that the Supervisor ever made that statement and the accident was not their fault. When speaking with the owner , he was very arrogant and refused to divulge his last name or business address . Later discovered he is a local police officer ( probably why he thinks that he can intimidate people). I would never use this company. They are certainly not reputable.
-
September 2022 by Simone B.
very rude and u professional while trying to dispatch a tow truck. used them for work prior to this experience and same thing. This time I didn't even want their service. Do yourself a favor and use City Wide Towing, way better experience!
-
June 2022 by Christine B.
Called for assistance. Had a tracking on arrival time. After several phone calls was told "we don't even have to come out". Left me stranded in the dark alone. Very unprofessional and rude on phone. Hung up on me several times even though was just calling for arrival time after several hour wait. Don't use this company if you want help.
-
May 2022 by Chris M.
If I could leave a negative review, I would. Tesla paid for the tow, however they charged me for their tolls, and the other person the same amount, whom they also towed. My car got there 4.5hr, for a 1.5hr tow-job. Don't use them; look at the other reviews please. The "manager" wanted to beat me up, used my profession as retaliation, and didn't actually respond to my complaint or concern. Terrible service, especially when they got personal.
