Franklin Trailers Inc. is highly praised for its friendly and helpful customer service. Customers appreciate the knowledgeable staff, especially Mike, who is described as a life saver for his quick and efficient assistance. One customer shared a story of a broken leaf spring on their 5th wheel, and Franklin Trailers was able to identify the correct parts, provide them quickly, and help get their camper back on the road. The store offers excellent service, often going out of their way to explain repairs and show customers how to prevent future issues. They also assist with custom installations, such as adding a tow hitch to a vehicle, ensuring proper fit and avoiding unnecessary modifications. Customers note that even when not making an immediate purchase, the staff helps by explaining options and offering cost-effective solutions. The store's response to urgent needs, like providing parts outside after hours, demonstrates their commitment to customer satisfaction. However, some concerns about security are mentioned, specifically regarding the overnight key drop box, which is not very secure and could be easily accessed by others. Overall, Franklin Trailers Inc. is valued for its friendly, knowledgeable service, honest advice, and willingness to help customers with their trailer and towing needs.
Mike is a life saver! He has never let me down. Had a small issue with my trailer studs he got me replacements fast and easy. Love this place!!
August 2024
I have been to Franklin Tailers a few times, always great friendly service. The guy at the counter explained what they fixed and then on my way out the mechanic went out of his way to come over and physically show me the repairs and how to prevent it again! Killer service.
July 2024
10/10 service, did my porche macan gts hitch and wiring. Excellent job
