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July 2024 by Ron Pinchick
Had my car in for a fuel pump recall. The check engine light was still on after and the car was running sluggish. Brought it back last week the mechanic stated need the front engine fuel pump replaced to start. The pump was $828.00. My appointment to replace it is on 7/23/24. After leaving Mazda service last week the car wasn’t running sluggish and a day later the check engine light was off. Went to Mazda service today and informed them of what happened and the car seems fine. Requested a refund and that the purchase of the fuel pump was based on there mechanics suggestion. They had to charge me a 15% restocking fee before the refund was issued. What a joke.
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July 2024 by Leandro Luzzi
I had an appointment to replace my tires and when I got there, I was told they had sold the tires that they had in stock for me. The options were to get a loaner, which I specifically said I did not want, or reschedule to a different date. I live 45 minutes away, no respect for people's time. Is this the way Mazda treats their customers? Stay away, you're better off going to an independent mechanic.
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July 2024 by Walter Schilling
Purchased my Mazda CX-5 new from a Mazda dealership and also purchased a warranty with it. Turnersville Mazda service said it’s a third party warranty and won’t honor their own warranty program! Lost a customer and will never purchase another Mazda! Thank you and have a blessed day!
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March 2024 by Angel Figueroa
Great service
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March 2024 by Ms bike life
Awesome staff and quick
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March 2024 by Gabrielle Grigioni
I schedule all of my routine maintenance at Mazda of Turnersville and I couldn’t be happier. The service was completed efficiently and with great communication. Melissa was friendly, generous and accommodating. I originally chose Mazda of Turnersville for its convenient location but will keep returning for the wonderful experience.
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March 2024 by greg anderson
Got me in and out pretty fast. Showed me a video of my service. Would recommend them
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January 2024 by William Stewart
Friendly staff and honest. Great communication with video sent to your phone during tech initial inspection.
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January 2024 by Lauren Kinkler
The waiting room has snacks and coffee and tv/WiFi also available which is nice. What more could you ask for. The women at the front desk, especially Melissa were fantastic. Have always had a pleasant experience here.
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January 2024 by Brittany Procopio
We absolutely love the Mazda Service Department of Turnersville! Every time we need to get our CX30 serviced, it is such an easy process. Not to mention, the ladies that help us at the desk make you feel like family! We appreciate the short videos explaining the work done on our vehicle as well. Thank you for being awesome!
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December 2023 by Katie P.
STAY AWAY! Possible insurance fraud! If I could leave no stars I would! Traveled from Oklahoma to see family here. This incident made me miss work for 2 days. The worst dealership I have ever come across including Maple Mazda since it's the same owner. Astonished they are still in business! Has the worst communication with customer and insurance companies. Nothing would get done and there would be no updates provided unless customer calls repeatedly. Had to call insurance company to do Mazda's job for them notifying insurance company on updated damages. 8 days later for a job that should've taken a day to repair but maximum of 4 days including waiting on parts. and insurance company still doesn't have updated damages or paperwork. This dealership/owner named Pat is so rude and disrespectful threatening to tow our car due to us repeatedly calling since they were putting off fixing our car even though they said we are top priority but doesn't show it and gaslights. Has zero respect for military members as well. There is ZERO TRUST. Kept saying they would get it done earlier and take care of it but had excuses to why getting it fixed was delayed such as "they don't have time with booked appointments". Miraculously they got the car fixed in same day after arguing how long it took after they tried saying they didn't have time and should get it done the next day even though they said they were booked with appointments the next day. Overcharged labor rates 215 dollars an hour. Went to the dealership to get it repaired somewhere else and look at previous parts that got replaced the dealership claimed was "sheered" then "shattered" even though the part had only a few scratches. The new trustworthy repair shop said the part does not look damaged enough to be replaced at all and the dealership was causing more unnecessary damages and separated parts that had to have been hammered to be removed. Never got notified when car was put together and they wanted to keep the car longer claiming more damages. When getting the car back there was a dash camera set up that they ripped out and left hanging over passenger side assuming they didn't want to be recorded even though the dash camera is always unplugged to not drain car battery. There was no reason for it to be ripped out. Also, when leaving the dealership the desk lady named Juanita wanted us to sign paperwork without letting us have copies and immediately pulled the paperwork away saying nevermind you don't need to sign this when wanting to review it. Finally, she refused to hand over all copies of paperwork pertaining to the car repairs.
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December 2023 by Matthew L.
My wife and I were recently in the market for a new Mazda CX5. We had planned to visit Turnersville Mazda as they are the closest dealership to us, but I noticed that a dealership a little further away was selling their CX5's for 3% below MSRP. I reached out to Turnersville to see if they would match or beat that price. I want to be clear that I have no qualms with Turnersville declining to match the price. The truth is, if their sales volume is such that they know they will be able to sell their inventory without working with me, more power to them. That is supply and demand after all. And if they had simply said that, I would have respected it. Instead, one of their business managers, Mukesh Asher, suggested that perhaps the other dealership was inflating their prices and discounting from the inflated price instead of MSRP, which I found to be incredibly insulting. As if I wouldn't actually look at the window sticker on the car.
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December 2023 by Natalie M
I come here for my oil changes they are very nice
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December 2023 by Kyle Kleinstuber
Had no problems
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December 2023 by angelica segura
They have great service, so nice and helpful, Melissa , Rosa , Sandy , Juanita , great people!!!
