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May 2024 by Brian Carlton
Customer service from the front desk to the mechanics is top notch. Level of service is also high quality and trustworthy.
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December 2023 by Katie P.
STAY AWAY! Possible insurance fraud! If I could leave no stars I would! Traveled from Oklahoma to see family here. This incident made me miss work for 2 days. The worst dealership I have ever come across including Maple Mazda since it's the same owner. Astonished they are still in business! Has the worst communication with customer and insurance companies. Nothing would get done and there would be no updates provided unless customer calls repeatedly. Had to call insurance company to do Mazda's job for them notifying insurance company on updated damages. 8 days later for a job that should've taken a day to repair but maximum of 4 days including waiting on parts. and insurance company still doesn't have updated damages or paperwork. This dealership/owner named Pat is so rude and disrespectful threatening to tow our car due to us repeatedly calling since they were putting off fixing our car even though they said we are top priority but doesn't show it and gaslights. Has zero respect for military members as well. There is ZERO TRUST. Kept saying they would get it done earlier and take care of it but had excuses to why getting it fixed was delayed such as "they don't have time with booked appointments". Miraculously they got the car fixed in same day after arguing how long it took after they tried saying they didn't have time and should get it done the next day even though they said they were booked with appointments the next day. Overcharged labor rates 215 dollars an hour. Went to the dealership to get it repaired somewhere else and look at previous parts that got replaced the dealership claimed was "sheered" then "shattered" even though the part had only a few scratches. The new trustworthy repair shop said the part does not look damaged enough to be replaced at all and the dealership was causing more unnecessary damages and separated parts that had to have been hammered to be removed. Never got notified when car was put together and they wanted to keep the car longer claiming more damages. When getting the car back there was a dash camera set up that they ripped out and left hanging over passenger side assuming they didn't want to be recorded even though the dash camera is always unplugged to not drain car battery. There was no reason for it to be ripped out. Also, when leaving the dealership the desk lady named Juanita wanted us to sign paperwork without letting us have copies and immediately pulled the paperwork away saying nevermind you don't need to sign this when wanting to review it. Finally, she refused to hand over all copies of paperwork pertaining to the car repairs.
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December 2023 by Matthew L.
My wife and I were recently in the market for a new Mazda CX5. We had planned to visit Turnersville Mazda as they are the closest dealership to us, but I noticed that a dealership a little further away was selling their CX5's for 3% below MSRP. I reached out to Turnersville to see if they would match or beat that price. I want to be clear that I have no qualms with Turnersville declining to match the price. The truth is, if their sales volume is such that they know they will be able to sell their inventory without working with me, more power to them. That is supply and demand after all. And if they had simply said that, I would have respected it. Instead, one of their business managers, Mukesh Asher, suggested that perhaps the other dealership was inflating their prices and discounting from the inflated price instead of MSRP, which I found to be incredibly insulting. As if I wouldn't actually look at the window sticker on the car.
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November 2023 by Paul W.
First time Mazda owner and so far I'm sold. Dropped my car off this morning for a complimentary oil change. I was promptly met by three of the nicest people I have met all day. Melissa, Juanita and Sandy.....you guys' ROCK! These ladies were very professional, but it was more than that. They welcomed me and took the time to explain everything to a T. I see why you three are the faces of the Service Department. I appreciate you very much. It sounds crazy, but you made my day.Thank You,P Wilson
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August 2023 by AllThingsNi D.
Every time I have had to come to this specific service center I have not had an overall great experience. A couple of weeks ago I had to bring my car in for a dead battery and Pat was extremely rude. I have communicated with him before and his way of communicating isn't pleasant. While just asking some basic questions in regards to my car he seemed to be very annoyed. Due to this being a reoccurring thing, I figured leaving a review was my best bet. I'm not even a person to leave reviews in general. What I do know for sure is that once my lease is done with this car, I'm done with Mazda vehicles. Paying my money for a car where I can't get decent service when needed is not what I signed up for. While I understand that one person shouldn't be the end all be all for a situation, he is a pivotal point within this service department.
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December 2022 by Scott A.
I took my car there for routine service recently. I had an 830am appointment but my car was never worked on all day. Since they close at 5, I got a ride there at 4 thinking it would be ready soon. They had not even began working on it. They asked if I would wait 40 minutes for it to get done. What choice did I have. I had set up the appointment months before. I dropped it off there at 830 and went to do other things instead of waiting and I had to wait anyway!The worst part is that they did not even offer an kind of service recovery for giving bad service. Not a car wash ticket, not a discount for the service, not even an air freshener. They did not care about a customer who was forced to wait after giving them the car for 7 hours. If I had not come up there, I do not think they would have worked on it. I can't wait for my next service because I know I won't be there anymore.
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September 2021 by Reginald B.
So I have a 2016 Mazda CX-5. I usually go to maple shade Mazda but they didn't have any slots available for the day I needed. I took my car for service in August at the location and was told my rear brakes were at 3 and needed to be replaced soon and my front were 6. As well as my tires needed to be replaced. Tires I just bought last September so I was like I don't need tires but maybe brakes. Being that I drive for work a lot I wanted to make sure I get this taken care of. So I called to see what the price was and they said $500 flat. I questioned it so I called Triple AAA for their price and it's cheaper 390. So I went there. I get there and they check my brakes before doing any work. They said your rear at 5 and front are at 7. Why lie to your customers. I WILL NEVER TAKE MY VEHICLE TO MAZDA TURNERSVILLE. Beware.
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May 2021 by Kevin B.
Lied about what was wrong with my car. Took my 2018 Mazda 3 in shop because of a blown transmission( warranty covered it). I was then told that my front right wheel bearing was bad with only 32k miles on the car.... ended up arguing with them a bit but he told me either pay $450 to fix right now while my car is in shop for warranty repairs or $650 after... I ended up taking it to a few local mechanic that told me that my car is in perfect shape after the warranty repairs.. except that they messed up my alignment. Long story short, they put defective wheel bearing on my car to show me that they need to be replaced but after I left and got them checked.. turned out my stuff is pretty much new still.. they lie through their teeth to get money out of you.
