Pottery Barn is a well-known retailer of expertly crafted home furnishings and decor, established in 1949 in Chelsea, New York. With a strong ecommerce presence and physical stores worldwide, it offers a wide range of furniture, bedding, and accessories designed for comfort and beauty. Customer experiences vary; while some praise the helpful and friendly staff, like Jennifer and Leslie, others find certain locations to have unfriendly and uninviting clerks. Many customers appreciate the prompt service and knowledgeable staff, who provide useful suggestions and fabric swatches to help with design decisions. Overall, Pottery Barn is recognized for its quality merchandise and commitment to customer satisfaction.
I love this place!!! Excellent selection of home goods.
August 2022
Jennifer and Leslie were SO helpful and friendly today helping me solve a design dilemma. They both had great suggestions and explained the "why" so I even learned from them. Excellent customer service! ?
August 2022
Change from other review. They placed a wrong order then blamed me. Had to get refund and waited 4 months for it to arrive
