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December 2023 by Janet Overstreet
Personnel are courteous and professional I spoke with John Whittle VP, Branch Manager Maple Shade Nj
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September 2023 by Imad Aridi
Very helpful and professional employees
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August 2023 by ROBERT HARKER
Was able to close an account with out any problems
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February 2023 by mary ann lamanteer
I have both checking and loan accounts. However I need my entire checking account number because they only list the last 4 numbers on the statement. That's great for security but since it is my account they refused to even give it to me. Very uncooperative customer service. I will not continue with this bank. They are closing just too many branches.
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November 2022 by Laura Muenzenberger
This is the worst bank ever. Do not go here. I had them change my address back in January 2021 and the retards didn't do it. They wasted my time for NOTHING. Now I don't have a debit card because they sent it to the wrong address because they have incompetent staff.
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September 2022 by Edward Palanica
Once again..horrible service and Shanika and another "asslciate" have a poor uncooperative unfriendly attitude issues. Stay away from this eatablishment.
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June 2022 by Nancy Nocella
I’ve been a loyal customer for over 20 years, but I was very sad to see the Collingswood branch close. The other day I went in the Maple Shade branch, but the systems were down. I was short on time so I figured I could just go to the Marlton branch. To my surprise that branch was closed. So I was thrilled to try yet again yesterday..Kendall was so helpful, patient, and kind. He went above and beyond to assist.
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June 2022 by Samantha Shute
Helpful and professional personnel with great service. Thank you Heidi!
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April 2022 by Patricia Smith
Closing the Glendora branch is a disservice to our area. Sad to say I will be changing banks to a local PNC bank. What happened to keep it local.
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April 2022 by Husky Ben
Horrible service. Tellers were rude and Drive-Thru had no idea how to take a loan payment.
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December 2021 by ahmad jadalla
Very slow. Customer service is last to none. Would never become a customer. Have to go there for business.
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September 2021 by Marian Pfeffer
Ocean First Bank recently advised they were upgrading their online banking. I was always able to transfer money from one account to a HELOC against the principal; however, after the "upgrade" I contacted customer service and was told this feature no longer worked! My only options to ensure the transfer would go against the principal was to go directly to the bank which is inconvenient since my local branch closed or logon from the main screen and then send an email to someone to be certain the money would go against the principal--very time consuming and convoluted. At that time I spoke online with one rep and a manager who could not tell me when the issue would be corrected nor did she seem to care. Today I decided to go to the Maple Shade branch. Kendall Wright provided me with excellent customer service. He not only listened was apologetic, and told me he would escalate the issue to find out when this would be resolved and get back to me. THANK YOU KENDALL!!
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July 2021 by Wendy DeCou
Can’t reach anybody at all but phone. I’ve been locked out of my account for a month.
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April 2021 by Christina Keir
John & Kendall are the best. They always go above and beyond.
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April 2021 by J R
Excellent service, friendly and professional!
