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March 2024 by Lina A
very clean store and super helpful staff, they will try everything to make sure you're satisfied (:
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February 2024 by First Name
The people who work here are obnoxious, pompous, lazy, and rude. They have zero interest in customer service. There are plenty of other Victoria Secret locations with much more helpful employees.
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February 2024 by Jinny R.
The young lady Indonesia's customer service was beyond amazing. She's extremely knowledgeable and helpful. This young lady deserves a raise. She's very patient, respectful, and kind. I definitely will return to this location because of how I was treated. She went above and beyond with every customer before it was my turn. Such a great soul.
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December 2023 by Poonam Kapoor Popli
Big store of Victoria secret... obviously, because of the Christmas ? season, they've very good discounts on lingeries.We bought very good stuff on good deals.Very clean and staff was good
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December 2023 by Lauren Coghlan
The short hills Victoria secret store is by far my favorite and only location I prefer to shop. All of the associates, are helpful, friendly and extremely knowledgeable of all of the products and are always making sure your happy with your choice and decisions, most especially Lori one of the associates that goes above and beyond to make sure your bra fit is perfect and always directs me towards my best choices to get exactly what I’m looking for. Always a clean organized store, wonderful staff, highly recommend.
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September 2023 by Christina S
The short, white looking, lady with blonde hair who says she is the manager,, yet won't give you her name, is Stephanie. She is rude. She has no customer service skills and a nasty attitude.. In fact, 9 out of 10 people working here have no customer service skills. The employees here are a bad representation of the brand. The level of disrespect i experienced and witnessed at this store location is disturbing. And it came from the employees.
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September 2023 by Ingrid Langer
Was helped by Stephanie yesterday at the Short Hills VS store. I can't remember the last time I received such great fitting help. Most of the time you are on your own. She suggested a couple of alternatives and we kept at it until we had the right size and fit. I really appreciated it.
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August 2023 by J
Ok at this place, rudeness, is no “secret”! It’s on full display. Ran in today to get the security sensor removed from a bra (second time in two months they mistakenly forgot to remove). Young girl at small mid-store register was sweet but on her phone, not so discreetly texting (not a good look). Asked to talk to the manager and the young girl pointed me in her direction. I approached the manager and explained that this is the second time in two months this has happened. Maybe give her a heads up. No apology, just a huff and frustrated “people make mistakes” reply They do, I do, I get it, but hold up, this is the manager? That’s how she wants to handle this? I asked her name, she refused to answer. She wasn’t standing still, she was moving from VS to Pink so I followed asking her name. She continued to refuse. She claimed I was harassing her and threatened to call security. I attempted to record but was focused on getting her to answer. There was ZERO harassing. She escalated a conversation, a question, to a full blown argument, forcing me to follow her NOT harass her. I’ll be calling corporate tomorrow. Clearly from these reviews changes are needed.
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July 2023 by Genesis Adames
Literally everyone’s so rude in this store.They don’t feel like working there. Sad.
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June 2023 by Jj J.
This store is terrible. In all the employees that both my sister and I have encountered there (about 10) we've encountered 2 good ones. Me, my sister and my co-workers all feel the same way about this location in Short Hills. The customer service is the worst from the short blonde lady, who says she is a manager. Recently a young teenage girl in the dressing room, told her friend not to leave her side when they went back out on the floor because the same lady was following them around and it made them uncomfortable. Both my sister and I have witnessed this woman being very nasty on several occasions. I heard her instructing another employee to say their computer wasn't working, to avoid taking a return to not "mess their numbers up". You'll get different answers about everything, from every employee there. If they are out of your size in something, One employee will order it for you at the register and another one will give an excuse as to why they can't. One will say they cannot take returns from online orders there, another one will do it. This is all in the same store. They don't follow Victoria's Secret protocols and that manager shouldn't be working there, or in customer service. Save yourself the headache and time and go to another location!
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June 2023 by Sasha Gombau
Is the victoria's secret karen, abigail elphick here?
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May 2023 by Lisa Schnettler
Such helpful sales staff! We were immediately greeted. My daughter was measured. What we were looking for specifically was discussed and then addressed. It's also great that if a specific item isn't available in the store in the right size or color, they can easily order it for you right at checkout so that it will be delivered to you directly. That was particularly useful, so you can feel it and even try it on and then get it in the right version.
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August 2022 by bigburger boi2005
The perfect place to shop while getting chased by a Karen yelling "GET HER AWAY FROM ME" while ironically said Karen is going after YOU!
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February 2022 by Donna V
This is the location that had the young lady manning the fitting rooms that gave me the perfect fitting bra. I keep going back for more bras and undies sales. There are so many styles to choose from. I go in there witha plan to get 1 or 2 items but find myself filling up bags. Highly recommend this spot.
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February 2022 by Butterfly
I didn’t read the reviews before going beforehand! A racist old Chinese looking lady with so many wrinkles on her face made me feel so uncomfortable and another light skinned skinny chic with very dry brittle hair! Idk what was so funny but those birds probably skipped breadcrumbs for lunch.
