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November 2023 by Ali T.
Great experience! Robert greeted and diagnosed issue. He tried to help me get seen quickly. Calif helped to find Shaleah and she was fabulous. So efficient elegant and helpful.My SIM card failed and they replaced it quickly. Back in action.
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June 2023 by Lucille P.
I went to the Verizon store to change my cell phone number. The young man who helped me was more interested in WHY I wanted to change my number then making sure that everything was working correctly and followed through the transaction carefully. As I stated above the technician wanted details of the reason why I wanted a new number. I told him that I had a stalker following me for some time and that he was becoming more graphic with his obscene pornographic messages. I took the technician to the website of the stalker and the technician said that the stalker was a catch, that I should be interested in him because he is wealthy. The technician over charged me for services that were not needed. He failed to complete his service and did not check if my cell phone was operating properly. I had to call Verizon when I arrived home to address MANY of the charges that was listed on the service statement. I had to call Verizon the next day to clean-up everything that the technician at the store started and the work that the online tech support could not to complete because of a 24 time-out on a procedure that troubled us. I WILL NEVER GO TO VERIZON LOCATED AT SHORT HILLS MALL!
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September 2022 by Lulu G.
DO NOT GO HERE. I wish I could leave no stars. To say our experience at this specific location has been dreadful is an understatement. Let me start off by saying my parents have been customers for 20+ years. I switched to AT&T to my husbands plan because I just could not take dealing with Verizon anymore.My parents went in last week and they were helped by an agent. He approached them and talked to them in Spanish, which is fine, because my parents prefer Spanish anyways. He went off about a promotion they have. He was very nice but something about the whole thing didn't seem right. My parents unfortunately fell for it. Next thing you know, they walk out with two new phones and an iwatch (which is what they wanted) but in their accounts accounts it showed they had 3 new phones.I should also mention this agent made a house call with my parents via WhatsApp to walk them through their new phones and to help disconnect my moms old phone. Very weird that he did this...Long story short, they told my Mom she needed to trade in her old phone for her new one (which didn't make sense because my mom finished paying off the old phone). I don't know what they said to my parents to manipulate them to agree to this but I knew they were taken advantage of. I went into the store the next day and the agent AND the manager PAULA ran in the back offices when they saw us walk in. I demanded to speak to the manager and she finally came out.I have NEVER had an encounter with any customer service individual who acted the way she did. SHE was annoyed before I could even say a word to her. She was uninterested in what I had to say. Her and the agent were acting extremely sketchy. Any moment they got they would run to the back. I was this close to calling the cops.After an hour of back and forth with them and Verizon customer service on the phone, the agent came back with my Mom's old phone... WITH A BRAND NEW SCREEN AND BODY ON IT!!! IT LOOKED BRAND NEW.So, basically, what they did was convince my parents they needed to "trade" in my Mom's phone, they kept the phone for themselves, fixed it so it looked brand new, and were going to sell it and make money off of it. The agent even apologized for what they had done. THE MANAGER WAS IN ON IT.
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August 2022 by Michelle C.
Buyer Beware! The sales associate was helpful with selecting the phone and plan. But when I brought the new phone home, the line wasn't activated. He also signed me up for the more expensive phone plan and for the Verizon mobile protect plan (phone insurance) without telling me! It would have added an additional $54 per month to my bill as I added 1 new line and upgraded another. I had to do an online chat with verizon when I got home from the store. He was able to fix everything - he activated the new phone and removed the higher plan and insurance. But it took me an hour on the chat, which I was hoping to avoid by going to the store.
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March 2022 by Ally V.
I spent hours on the phone with Apple support and in the Apple store and every "genius" was stumped by a glitch on my new iPhone. After walking out of Apple feeling defeated I saw Mat was available to help me in the Verizon store. He was so sweet and attentive and fixed my problem in five minutes! I will be coming back to this Verizon store for all my needs in the future. Thank you Mat!
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September 2021 by Hank C.
Staff very friendly, but they can't tell you when promos end (at any time) and inventory short now due to logistics and shipping and transport issues so many of the phones you would want to upgrade to are limited size (only 128gb isn't enough these days) or not in stock. They have a guy doing queue and then the system is still problematic (they manually had to switch me into line as for some reason it put me after an ethereal person even though I was the only one waiting at that time). It's not completely their fault but they certainly at least are well staffed with enough people that are friendly. Verizon itself gets maybe only a star, but the staff make up the best part.
