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“5-star customer service from Awilda; we entered T-Mobile at the Short Hills location for a new IPhone for my niece, as her battery was draining, and her phone would shut on and off.Awilda was helpful and hands on from the beginning of our interaction until the end. She even checked to see if it was possible to trade my niece's older IPhone in before continuing with our transaction.T-Mobile at the Short Hills mall should be very proud to have customer service representatives like Awilda, and it would be great if someone from the corporate office makes sure that this feedback gets to her.”
10:30AM - 7PM
682 Morris Tpke, Short Hills
Mobile Phones
“Kyle was very helpful and knowledgeable. He answered all my questions and did a great job transferring all the information from my old phone to my new phone and explaining everything to me.”
“I want to give a large shout out to TAY - the employee who helped me yesterday at this T-Mobile store. She was incredibly patient and helped me switch all my data/info from my old phone to a new one. I hadn't even bought the new one there (it's an older model) but I was treated the same. I've stayed with T-Mobile because of their excellent customer service, either on the phone or in person. Yesterday was a perfect example of that. Because it took a while to transfer I had a lovely time chatting with her and her manager. Thank you Tay and Shay. You both rock!”
“Great experience! Robert greeted and diagnosed issue. He tried to help me get seen quickly. Calif helped to find Shaleah and she was fabulous. So efficient elegant and helpful.My SIM card failed and they replaced it quickly. Back in action.”
“Not usually a fan of Verizon stores but the crew here was fantastic. Rob W. addressed my issue immediately and had us out in ten minutes. Hh had to go in the back and I wasn't sure if we were supposed to wait so I asked my daughter who didnt know either. Rob's coworker Ed K. Overheard and gave us all the info we needed. A+ customer service in a Verizon store where I have come to expect less than that. I think I will come back to this particular store even though it's 15 minutes further than my local one.”
“My forth time coming in because I had camera issues I was able to get my problem resolved, also despite my frustration Alex & Missy were very patient with me & helped me out tremendously, very grateful for them & my experience here !”
Mobile Phones
Mobile Phones
Mobile Phones
Mobile Phones
Mobile Phones
Mobile Phones
“We had a sales person or should I say customer specialist John. He was so professional, friendly, helpful and patient with all of our questions. Every customer experience should be that good. Thank you John!!”