-
April 2024 by Chris Park
Overall, had an amazing experience.
Emely Ortiz was my representative, helping me with my order.
She was attentive, smart and very helpful with my final order purchase and even suggested better alternation for the same price.
Highly recommend!
-
March 2024 by conor larkin
Made an appointment and was greeted by Emely. I couldn’t have asked for a better experience. She listened, showed options, was so sweet and most importantly didn’t make me feel rushed or pressured. The whole experience was very organic and I feel like blue Nile really puts emphasis on customer relations. I would recommend Blue Nile to anyone looking for quality jewelry at a reasonable price. Emely 4 president.
-
October 2023 by Chris Alvarez
I stopped by Blue Nile to look at Engagement Rings for my soon to be fiancé. I was met by Chrissy, an employee there. Not only was Chrissy respectful but she was also patient. It was my first time doing any of this so I was completely unfamiliar. She ran me through everything step by step and even looked through my girlfriends Pinterest to help even further. She even went the extra mile to help customize a ring that I know my girlfriend is going to love. I highly recommend asking for her whenever you plan on going.
-
August 2023 by Christofer
I am so disgusted by my experience with Blue Nile it felt like they become too big to care. Lots of saying one thing and doing another. Everything is always in their favor, and the focus has clearly move away from the customer. I wish I had picked another jeweler to help with us once in a lifetime moment.
-
June 2023 by Jose E
I Walked in, and a sales person was kind enough to explain, their store is a show room. She was really profesional, helped me with what I wanted , worked with my budget . Great experience .Great customer service.
-
June 2023 by Damian D.
It's so interesting that a pioneer in online shopping does a 180 and decides to branch into brick and mortar storefronts. Certainly you can see some nice stones here, but the process isn't as smooth as some of the established jewelry stores.
-
January 2023 by Wayne Girard
My fiancé and I came here to pick out a wedding band and new setting. We were kindly asked to book an appointment online, but all were filled for the day. We said we only had a quick question on one of the bands, but could not be helped, since there was an appointment - even though the appointment still had not been there, 12 minutes into their appointment. The store was completely empty. I stressed we just wanted ask a simple question. We were denied.This was upsetting and frustrating - awful customer service. I have several friends who are getting engaged and married soon, I’ll tell them to never visit this exact location.
-
January 2023 by Paige Ashey
Wonderful experience at this store during my appointment. Staff was very helpful and knowledgeable. Lovely products, would recommend for your jewelry needs!
-
January 2023 by Romulus Staton, III (Rom)
Wonderful! The staff are friendly and knowledgeable, providing lots of suggestions and guidance in making my selection. I would highly recommend them.
-
January 2023 by Sara Zampino
Very knowledgeable staff, would definitely recommend booking an appointment
-
July 2022 by Michael F.
You need an appointment for basic stuff like getting sized. They didn't have staff to size for a male wedding band. I think there brick and mortar stores are poorly managed to not have a designated person for walk in for basic things.
-
January 2022 by John Randall
Fantastic in-store experience. The store manager himself went completely above and beyond to fix a slight issue with my purchase. will definitely shop there again.
-
January 2022 by M HH
Amazing salesman
