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December 2023 by Megan C.
Sam's club sucks. Had spent a lot of money on the premiere membership, to shop early. Cafe doesn't open until 10am for regular members. Just found out that the company itself is a liar. They extended my membership till March 2024, went in to get a new card cause I lost mine and they said my membership expired (December 2023). Their soda is always watered down. Lines suck cuz they don't open all registers. So I guess I don't want the membership anyway. Any now it's $110 for premiere when the regular membership is $50.00. greed.
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November 2023 by Johnathan Easton
Enjoy all their baked goods
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September 2023 by Golden M.
like the place, good quality food and other stuff. But not the top one. Overall it is great!
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April 2023 by J J.
Finally ventured into this store for the Cafe section, since I now know one doesn't have to be a member to enjoy their Cafe. I've been a regular shopper at the nearby Walmart for grocery shopping savings. But as anyone knows, Walmart no longer has food for purchase, except McDonalds. They use to have large pies that were really bad, but on occasions when the fam was HANGRY we would just grab, eat, and suffer regrets later. So yesterday, I'd discovered that they have large pies for less than $10 and drinks for lest than a dollar. The whole fam enjoyed a pie and ul drinks on picnic tables. Pretty awesome cashier service that is friendly and good. Can't beat that! We even went ahead and purchased a year membership for $10 for their special anniversary price that ended on 4/19.
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February 2023 by Jenn B.
I love Sams Club! I love being able to scan and go. The selection is awesome. Provides some good alternatives that Costco doesnt. Biggest complaint is this is a glamorized Walmart and you'll see it by the customers who shop here and the employees. Went in early Feb. Watched a girl eat some chocolate covered strawberries and hide the container by the liquor. Some of the workers were short and rude in their responses. Even showing my scan code to leave-the young lady was too busy chatting with her coworker and wasnt paying attention. This is the closest location to me- would definitely like to check another store for a better experience.
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December 2022 by Melissa C.
Let me tell you, this Sam's Club has some of the kindest, most hardworking people I've ever seen. This lady who was on her way out, stayed and went to the back to make me two fruit platters for me with strawberries instead of apple (bc they brown easy) and I needed them to take to a gathering. She without hesitation went to the back to make me these platters when she should have been clocking out to go home. I'm so grateful to her for this. If I could give her a tip I would!!! Someone please give this lady a raise or a Christmas bonus. It may seem small but I definitely will be coming back here just because if this small gesture of love this holiday season. Asked her her name, it's Lidia. Give LIDIA A RAISE THIS CHRISTMAS. :) I'll be coming back bc of Lidia.
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December 2022 by Matthew C.
I grabbed a pack of hotdog buns and it scanned as burger buns. The customer service lady was very disrespectful in her tone and it was very unnecessary as I did not approach with the same attitude. Also, the hotdog bun I initially grabbed was expired and when I grabbed a different the lady said, "Why didn't you bring the expired one to report it!" It's NOT MY JOB TO KEEP UP WITH MERCHANDISE!!!!
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October 2022 by Adele P.
So sorry I joined. The customer service in this place is abysmal. I joined via a promotion on September 26th. The come-on was sign up for 45.00, get 45.00 off your first in-store purchase. When I got to the store I went to customer service to activate my membership. There was only one person at customer service, and she was on the phone while taking care of transactions. When I asked if the offer was on my card she said yes without looking. I bought a bunch of stuff, and checked out with the app because they only had one register working, and even the self-checkouts were busy. That worked, but I didn't get the credit. I looked over the offer again when I got home and it said that the items had to be purchased at a register or a self-checkout, so I figured I'd get it next time. I went back a few days later, used the self checkout and it didn't give me the credit. Customer service had a huge line and only one person working again, so I waited. I went back today, went up to customer service, waited on the line. The woman (who was alone) didn't look at my membership and said that it had to be purchased at a dedicated register, not at a self-check. The offer says you can use self-check, but whatever. I figured I'd try a third time. At no time did she scan my card to see if the offer were loaded. I picked up 5 items, waited on a 20 minute line, only to be told that no, there was no promotional credit. The cashier called over a manager, who said "those offers take 6-8 weeks." I pull up the offer and show her that it says it would be loaded within 72 hours. She goes to customer service with my card and tells me it was a regular membership, not promotional. She shows me nothing was loaded. I show her my confirmation email and sighs, telling me it should have been loaded at the desk at my first visit. She manually credited me the 45.00, so she gets the only star for this place. The store itself: messy. Dirty in spots. Selection isn't as good as it is at Costco, and quite honestly, the prices are higher. Everyday staples like butter are cheaper by far at Aldi or Lidl. I passed a display of Dunkaroos and someone had been eating them. The box was open. I noticed a box of Barilla pasta was open, too, and the box flaps had been folded in. Produce looked wilted. Costco is much closer to home, BJs is much closer to work, so I probably won't use Sam's in the future. What a disappointment.
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August 2022 by Carl D.
I live in Howard Beach, in Queens, NY, and my grandpa lives in Ellenville, NY. He is not far from Sam's Club, so he goes there a lot to buy food for my sister and I when we go there, which we do often. When he serves us the food, we always say how amazing it tastes and how wonderful it is. Sam's Club is the best! And, it doesn't only have food! Sam's Club carries furniture, electronics, clothing, shoes, jewelry, tires, and much more! Also, Sam's Club offers incentives such as early shopping hours and discounts for members of the military. I highly recommend shopping at Sam's Club! You won't regret it!
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August 2022 by Marguerite Barned-Taylor
Be careful!!! They are dishonest. I purchased a very large quantity (over $17000) of items. Two of the pallets of goods had expiration dates that were weeks away. I explained that this was for export out of the country and by the time it gets to the destination it would be old. I asked them to change it for newer expiration date. They were so RUDE!!!! They told us that was not their problem and feel free to call our lawyers because they get dozens of letters from lawyers daily!!!! This is incredible that they don’t care and that they seem to be proud of their rotten and deceitful service. I will NEVER use them again. I have lost over $3500.
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June 2022 by Angel J.
The first year was OK--competitive with BJ's, anyway. HOWEVER, once I started writing negative reviews on IG, management found ways to harass me. At the start of the third year, I downgraded my membership as the PLUS held no advantage. As I started to encounter problems obtaining my usual items, I posted negatively on IG. The "scanner" that I was using then stopped working on account of payment not being OK'd--never mind that I had used the same CC successfully in the past. I tried one last time to fix it by entering the app info at my home computer and everything seemed kosher. I then purchased $147 worth of goods and using the app at the store, I was told my CCV was not valid. The Secaucus, NJ, management, I discovered, uses the local police to get away with harassing customers that have posted negatively online. I know this because when I get there, there are no cops, when I leave there are at least two cops standing around the exit (I come at different times, BTW). I had a conversation with one cop who informed me that the store has an "arrangement" with the Secaucus PD. This he said after I accused them of maintaining a fascist relationship. People should understand that buying in bulk only means that stuff will go bad on you or it ends up just occupying space in the cupboard or frig. On top of that, Sam Club often runs out of your favorite items and often doesn't bother to restock; or, they move the pallets around willy nilly to accommodate large purchases of water or beer--totally unnecessary and shows the disdain Secaucus management has for its customers. I got my membership money back. It's a shame that excellent employees are working for this fascist store.
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February 2022 by Shane P.
I love sams club. Best prices and great shopping experience. Beware going inside. Eh day afternoon. Very busy.
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January 2022 by Roland A.
Recently signed to for Sams Club for the first time ever - since they had a membership promotion which was just too good to pass up. It was a 1 year membership for $14.99 which included a $10 coupon for your first shopping trip. I mean what can you actually buy for $5 - really!!! Especially during these Covid/Omicron times, this was essentially a "field trip" to escape the confines of my apt.lol Now, back to "da club"... It was very warehouse-y looking. Almost like a Home Depot, except the shelves were filled with food instead of home improvement stuff. Overall, it was not bad. Costco definitely has better selection (hence, the membership premium) but it was pretty comparable to a BJs in my opinion. Prices were on par with the other wholesale clubs for the most part, and some items were even cheaper with the special sales they were having during that time. Now, the game changer here is that you can actually download the Sams Club app and scan all of your groceries and just walk out. I figured this out after waiting 15 minutes in a line that was not moving at all. The big disappointment was that I had planned on purchasing several bottles of wine (the had a decent selection) but alcohol could not be purchased using the app because they need someone to ID you. As much as I wanted wine, my desire to not wait in line for another 45 minutes won out in the end, and I decided to leave the wine behind. Overall, about what I expected. Not bad based on the deal I got, but I would not pay full price for the membership here. Spend the extra $20 and go to Costco instead.
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December 2021 by Jacquelyn A.
I went to this store to buy a TV last night at 6:25pm. I saw the TV was I stock. I live 45 minutes away, but wanted to buy it that day. When I arrived there were not any TVs present in the spot of the one I want to buy. I told an employee that I saw ot was available online, but was present on the floor. The employee went to a supervisor, Alicia (I think that is her name because she refused to come to help even though the store was slow and she was not doing anything). The employee stated that the store did have more TVs available but the manager said they could not drop anymore tonight. This seems weird to me because the online listed did not state limited availability per day, so I inquire more asking if the TV is in the back why would you not allow me to buy one. He said that the manager said she was not going to use a forklift to get it down. I was shocked that this was the level of customer service come g from a manager. If they were busy I would understand but a group of employees were talking at the customer service area. I drove 10 minutes to Best Buy and brought a TV there. I will change my membership to Costco soon for better customer service. The employee name was Tionne by the way. I hope this is addressed.
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October 2021 by Linda A.
Customer service is great. Employees are friendly informative and willing to help or find the answer to your question if they do not immediately know it
