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September 2023 by Sharon Simons White
BUYER BEWARE. Can I give zero stars? Negative stars? Customer service is lacking to say the least. They would not honor the purchase of a sweatshirt that they said was "mistakenly marked the wrong price". It was marked $5 less than what they said the actual price should've been. When asked if they would honor the price that was on the tag that was attached to the sweatshirt, their response was, "We aren't Target." True, Target you are not. But you are a small business that lost a sale because of a mistake that YOU made in not realizing what the price tags say on your OWN inventory until the customer brings it to you to purchase.It’s your prerogative to price and charge whatever you want in your store, but there really is no need to be CONDESCENDING in your response to a question that is respectfully asked by a potential customer. That is what is so off-putting about the situation. My advice...go somewhere else, anywhere else but here.
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September 2023 by Ileana Szene
I’m happy to write this review after receiving flexibility and personal care from this shop and its owner. My 13 year old bought 2 bathing suits that were ill-fitted after seeing no dressing room (they had to ask for one to receive space for a fitting room). I came back to exchange the bottoms (“it’s up to you kid to find replacements for the tops!). Initially, I was met with store policy, but after learning that I came to spend even more $ on beautiful sweatshirts (that feel like butter!) I was met with flexibility and understanding. This is exactly why I shop local and not in corporate settings whenever I can. The initial policy is understandable when you consider the fact that they have 12 weeks to capture the bulk of annual sales. Given that I wanted to spend more, the store could grant me flexibility and Grace for my kids error. Please support this shop!
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September 2023 by Sharon W.
BUYER BEWARE. Can I give zero stars? Negative stars? Customer service is lacking to say the least. They would not honor the purchase of a sweatshirt that they said was "mistakenly marked the wrong price". It was marked $5 less than what they said the actual price should've been. When asked if they would honor the price that was on the tag that was attached to the sweatshirt, their response was, "We aren't Target." True, Target you are not. But you are a small business that lost a sale because of a mistake that YOU made in not realizing what the price tags say on your OWN inventory until the customer brings it to you to purchase. My advice...go somewhere else, anywhere else but here.
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July 2023 by Aurora H.
we went to the store everyone was nice and everyone was nice but the letters where falling of my sweat pants and sweat shirts after I followed the directions on the tag for washing after 2 days and then I got a tiny stain on it and it just is not bugging. this a pretty cheep company would not recommend.
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June 2023 by Sam Marini
DO NOT SHOP AT BIRDCAGE!! The staff is awful with no training and no customer service skills at all. I have never been more upset and outraged in my life. All over an exchange for a larger size, which didn’t happen. This terrible customer service is coming from the owners. You actually have to train someone to be this disrespectful and that bad at their job. I would never want someone to loose their job but after today I hope all their locations SHUT DOWN PERMANENTLY. So if you pass a birdcage just keep going and give your hard earned money to someone that teaches customer service.
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June 2023 by Cc Buchinsky
Young manager was yelling at a woman and called the cops because they wanted to exchange her 13yr old daughters pants to larger size. Tags were still on it was the very next day. Cops were there the manager was screaming “byeeee byeee” so unprofessional!!! Don’t support this small business!!! Owners need to make this right
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June 2023 by Samantha Rhoads
I bought a top this weekend and read the sign behind the cashier that said "no cash refunds," etc. before purchasing. You would assume that means only cash, not credit, so I was under the impression I could get my money back if necessary. I go back later to return the top, and the cashier tells me only exchanges or store credits are available. I said that their sign was misleading and she agreed, but then stated that the policy was on the receipt... the receipt doesn't come until after the purchase is already made!! Now I have $40 in store credit that I can't use (not from town), so disappointing!!
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June 2023 by Celeste Buchinsky
I wanted to go back on to say to the owners, look at your reviews. You make excuses for every single problem and blame it on the customer. Businesses like this don’t deserve to stay in business!!! Do better!
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June 2023 by Caitlin Quirk
Obsessed with all of the brands that this place carries! Best customer service and cutest boutique in all of Sea Isle !!
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May 2023 by Sheena G.
Horrible customer service. I usually only post positive things. It this place is a complete joke! My daughter purchased sweat pants and she went in the very next day to exchange them for a diff size and they would not let her!!! The lady was extremely rude and gave my daughter attitude for no reason. She didn't want her money back she just wanted a diff size. They accused her of wearing them when she didn't! Still had tags on and in the bag. Crisp and clean. We love to shop local boutiques but this one will no longer have my business. Good luck BIRDCAGE
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September 2022 by Mikalia Heacock
The two young girls working on august 13th around 4pm were extremely rude and belittling. My sister and I shared a dressing room because there were only two dressing rooms and there were women waiting. I left the room forgetting one of my pieces of clothing ( I had two items I was trying on and was going to buy one of them). I came out and was instantly questioned about the other item I brought in. She asked me where I got the hanger that was not holding anything and I told her I had it from the dressing room but I tried putting it on the rack and it fell. She cut me off trying to explain and told me she was going to look at the cameras assuming I was stealing! I went back into the dressing room where my sister was still trying on clothes and it was under her clothes. A simple misunderstanding and I was completely belittled, disrespected, and accused. So many friends and family come to sea isle and I will be telling them not to come to this store solely because of how I was treated.
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August 2022 by Katie S.
Very cute selection and nice staff! Range of prices for relaxed beach wear. I do wish they would change their return policy- no returns only store credit. Also was not a fan of the policy of following people around.
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August 2022 by Megan L.
Stone Harbor location, but same owner everywhere: My daughter decided to spend her saved up beach money on a sweatshirt here. We washed with with other clothes as instructed with tide free and clear. It was the only item in the load that faded. I took it back to exchange and the owner refused to stand by the product. I was surprised and taken aback by that she would not exchange it and send it back to the manufacturer. My family has purchased a lot from this boutique but will not shop here any longer. She said no one else had tried to return it and "imagine if i took back every piece of clothing that someone washed." Um, was not asking for that, just this one that didn't hold up in the wash. I explained if you buy a new car and it immediately and constantly breaks down, that doesn't mean every car should be lemon lawed, but that car needs to be addressed. I'm going to try to contact the manufacturer, but buyer beware. This is the first thing that we have gotten there that has been like this, but judging from the other reviews, we aren't the first customer with this experience. Honestly her cut of the sweatshirt with the mark up was probably $17. Hope she enjoys it because it's the last penny she is getting from us.
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August 2022 by Samantha H.
I love this boutique. I have never had a bad experience like I see in a lot of the other reviews. Employees are always friendly. They have a great selection of clothes, I usually end up getting a great outfit from here to wear out every summer. They also have a lot of cute shoes and accessories. The prices are moderate. Definitely worth checking out whether you're shopping for yourself or needing a gift.
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July 2022 by noelle alexis
My experience at this store today was horrible. Doesn’t even deserve one star. The workers are so rude and seemed bothered by us being in the store. Asking them for help seemed like a chore to them. It sucks because the clothes are so cute but the environment makes me not even want to walk in there again. I can’t understand why someone would work in customer service if they are just gonna be miserable and look like they don’t want to be there.
