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August 2024 by Maria Fernanda
Verizon is the worst! My bill went up twice since February, and they don't seem to be able to work with with me, when I signed up I was quoted 127 now I'm up to 150 and stuck in a contract. Don't ever go with them if you have another carrier, stay with them. Service is not that great either
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July 2024 by Vincent Veritas
Justin was extremely helpful and very polite.
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July 2024 by Joe Forrest
I went in because my 3 year old son had to use the bathroom, bad. I went inside no one said hello they all looked at me and then looked away. Almost disgusted I came in the door in the first place. I asked if my son could use their bathroom. The husky dude with a grey shirt and black glasses immediately said no. I said OK thanks. Slightly agitated from the looks I got and the attitude from the no. Trying to save himself he told me to go down the street. I have never felt so disrespected in my life. I am ok with the fact you don't have a public bathroom I get it. But the snears and looks I got walking I to the store was something else.
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May 2024 by Karen Ann Cav
Our associate Matt was super helpful for my daughter and I.
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February 2024 by C F
Worked with Bella today! Great experience.Thanks!!
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February 2024 by Betty S.
My wife's phone died and we went to Verizon in Sea Girt and Bobby waited on us and we have to thank him for his time and effort and explained our options . After 3 hours he had to pair our Apple Watches with the phones which was not easy as we did not have our passwords but it is fine now. What great service
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November 2023 by Edward J. Sidley Jr.
Busy day before Thanksgiving. A lot of customers. There were plenty of staff. I walked in and was greeted right away. Staff was very courteous and knowledgeable. I was in and out in under 15 minutes!
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November 2023 by Bernadette Foley
Alex with Fios did an excellent job for me regarding switching to Verizon for internet and cable. Just above and beyond the call, which is what I needed. Thanks, Alex.
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October 2023 by COD Van Dyk
This verizon store is the greatest! Period!
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September 2023 by Carla Demarest
Specialist Chris was awesome!! Best customer service experience with Verizon!! Had a problem with stubborn pop-ups through Chrome. Went to Verizon in brick and only put a band-aid on the problem. They shut Chrome off and that was it. That was how they fixed it. Went to Verizon in Sea girt and Chris was awesome!! Chris fix my problem showed me how to fix it if it came back and put a digital scan on my phone to make sure it didn't come back. Thank you, thank you, thank you, Chris!! Much appreciated!!
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September 2023 by Eric Davis
I have been a loyal and respected customer of Verizon for almost a decade and I have never had something that left me with such a bad taste in my mouth. I am honestly thinking about switching service providers because of my visit to this store.What they call "customer service" refers to shady, inconsiderate, and borderline illegal business practices.Shady- The only information we had available was that which the service representatives wanted to share with us, they were staring at their tablets for all of the negotiations without allowing us to see what was happening, almost like a smoke screen.Inconsiderate- Rather than allowing my fiancé the privacy of typing her passwords in herself, the associates expected her to share her passwords verbally for anyone and everyone within earshot to hear.***Borderline Illegal- Bait and Switch is illegal and that is what I feel happened during my visit. We were told by the Manager upon arrival that by switching over my plan to my future father-in-law's family plan, I would be entitled to an upgrade from a Pixel 4 XL to a Galaxy S 23 Ultra for a cost to me of $800 for the phone over a 36 month period. That comes to a monthly cost of $22.22 and the Unlimited Plus plan for around $32 dollars a month equaling a total of $54.22 per month.You can imagine my surprise when, after the manager went into the back room and I closed my account and joined the family plan, the new cost of the plan and phone skyrocketed to over $110 per month. That is a difference of $55.78 a month or close to $670 a year!I politely asked for a clarification as to the difference of what was promised and what was then presented to me AFTER I closed my account, the representative eventually went in the back to talk to the manager. "It was a mistake and this is the real price." And then he tried to say that he was saving me more money by signing me up for the more expensive Unlimited Ultimate plan. The manager of course did not come to speak with us when we asked to talk to him, he did not come out. I decided against purchasing a new phone.While my fiancé finished setting up her brand new iPhone that she got for $10 a month, eventually the manager came back onto the floor and even though all the other customers had left, he avoided us and didn't even come to see if he could fix his "mistake", let alone apologize for misleading me.***This whole experience has really upset me and I am seriously considering switching carriers based off of this interaction. While my phone service has been good and given me nothing to complain about during my years using it, this has me rethinking my priorities...
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September 2023 by Art Crowl
The staff there is very helpful they help you with whatever you need then some. It's just verizon that sticks it to u hahaha with this added feature for only 10$ more etc...
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September 2023 by Art C.
The staff there is very helpful they help you with whatever you need then some. It's just verizon that sticks it to u hahaha with this added feature for only 10$ more etc...
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September 2023 by Cory Cole
Friendly staff
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July 2023 by Sara B.
I came to Verizon after my phone was stolen, and Antonio was the best service I could've asked for. I had little wait time, all staff was super helpful and accommodating, and I was out of the store with a new phone within the hour. So glad I came to this location, and so glad Antonio was working that day!
