-
January 2024 by Joe Messing
Scheduled a truck about a month ago for new years for the Garwood location and was told I’d be getting a call a few days before to confirm the time and location of the pick up. Never heard anything from anyone and the day of the move on the way to the Garwood location I checked the U-Haul app and found the location changed to Scotch Plains without any notification. After I picked up the truck and dropped it off I tried to get the $50 discount because it wasn’t at the location I picked and no one said anything. After talking all up and down the chain they said they didn’t want to honor it cause in their system it had a note they called even though I offered to show my entire call history from the phone company (so it can’t be edited) to show they’re lying and the manager of this location said he didn’t care. He even made a snarky comment that it’s only a 2 mile distance from the Garwood location so it shouldn’t matter.
-
November 2023 by C Z Roberts
I’m sticking with the Scotch Plains location!Service personnel are on point knowledgeable,helpful with supplies& instructions ; really cool to deal with.My interactions with Sami, Manford & Allen were calming, cause moving can be chaotic & stressful. The attention & attitude I got there was informative & friendly; greatly appreciated the service they provided, Thanx ~ !!!
-
November 2023 by Jill V.
Horrible place. I always get my propane tank filled here and never have a problem before, but I went today and the scruffy looking employee wearing dirty clothing refused to fill my tank and told me that it "expired" years ago. After telling him I've never had an issue before, and his employees filled it as recently as July he called me a liar. He then told me he would have to charge me $120 for a new tank. His language and price gouging are both unacceptable and UHaul should be embarrassed that their employees are allowed to behave this way to long term customers.
-
October 2023 by Ak Ko
I have a very nice experience, renting my auto Transporter from this locatio I Scotch Plains . Service was top-notch manager, SAMI he is very friendly, I recommend it I will go back
-
October 2023 by Michael Sanders Jr
Went to go pick up my truck after hours using the 24/7 road share feature and the truck I was assigned to wasn’t on the lot! Employees definitely need better training.
-
October 2023 by Nicholas S.
I purchased a new vehicle on Friday. Today (Tuesday) I brought it to UHaul of Scotch Plains to have a hitch and wiring harness installed. Everything seemed to go well with the install, but when I arrived at home and looked more closely, I saw that my rear hatch had been both dented in one place and badly scratched in another. Having just carefully inspected the car when purchasing it, I knew that it was pristine when I brought it in. Now, mistakes happen and anyone can drop a heavy part and do damage. That happens. The real problem is that the UHaul of Scotch Plains staff hid the damage from me and just expected that I wouldn't notice it. That kind of dishonestly and untrustworthy behavior means that anyone who does business at this location needs to watch everything the employees do and double check all of their work. That can get exhausting, so I just recommend you go elsewhere.
-
July 2023 by Ron Ferguson
Very efficient & knowledgeable staff/ management. My favorite Uhaul center in the area.
-
July 2023 by Mike McGough
Great personal sevice by Sami and team. worth the extra distance to make sure your rental experience is postive as ours was
-
July 2023 by FLASHLIGHTS RUS
Nothing really to improve on. But was not fun standing around for 15mins outside waiting to be pointed to which trailer I was taking. But otherwise not a bad experience. Thanks
-
April 2023 by Dan Delorenzo
This is my third time using them.twice using a car trailer, and yesterday using ome of the open deck trailers. I've had no issues at all
-
March 2023 by Dan V.
Al and Sam were great to work with; helped me replaced the hitch I bought from them in 2016 under the lifetime warranty. They were even able to squeeze me in same day; although I definitely recommend making an appointment.
-
January 2023 by Andrea
Do not trust these people. They tell you a flat rate and to leave a card on file just to double charge you. Charged $150 plus $73 for barely a day . I didn’t even get to finish the job I needed to do. Claimed it’s just a hold and guess what? It still hasn’t gone back to my account !!!!! Find another place because I work hard for my money and don’t appreciate this at all .
-
January 2023 by Andrea Jimenez
Do not trust these people. They tell you a flat rate and to leave a card on file just to double charge you. Charged $150 plus $73 for barely a day . I didn’t even get to finish the job I needed to do. Claimed it’s just a hold and guess what? It still hasn’t gone back to my account !!!!! Find another place because I work hard for my money and don’t appreciate this at all .
-
October 2022 by Google User
Needed the largest truck they had and the process was pretty smooth for the most part. My advice is to work with the assistant manager, not the manager.The assistant manager and the other guys there were very knowledgeable, helpful and willing to work with you.
-
August 2022 by Xavier Rodríguez
Do you want 50$ free? Steps to follow:1. Do a booking with an international driver license,2. Try to pick it up on the counter3. Call customer support and tell them that booking is guaranteed and on their website says international driving licenses are allowedThey will give you 50$ on your credit cardIt worked on July 2022
