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April 2021 by Jessica Fassett
This is the worst Petco around and I will never go back to this store again. I stopped in today and was going to purchase about $60 in fish among other things but I ended up walking out with nothing. I’ve been to at least 4 other Petco locations in the last year and never have I had such a horrible experience. When you go to the pet store and buy a fish, part of the fun is picking out which one you want. Well if you want to do that, than don’t come here! The girl in the fish department stands there with her little notepad and makes you list everything you want and then tells you you have to wait at the register while she picks them out and bags them up. No! I don’t want to be surprised by what’s in the bag when they finally get to the register, if I wanted that I would just order the fish online!
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February 2021 by Amber C.
Terrible service. I will stop purchasing my pets products with Petco overall. Something is definitely wrong with the store as they have been switching managers in the past 5 years! Some of the staff that have been in the store for years now, are extremely rude and do not care about the animals! There was a time they actually took out the small animals because they had to focus on other fields or so an employee told me. There are always fish dead on the tanks, clean but dead fish. The aquatics girl Nathaly is very rude and dismissive. She sends all customers to the front after you tell her which fish you want, regardless of the fact that you might want to get more fish or watch her close the bag of fishes or let alone take your fish with you to the register..... VERY rude young lady. Tara is too overwhelmed by the work and always complaining about her job. She dislikes coming to the register and taking care of customers. I have noticed Nathaly telling off other employees as well when she is on their rank and not any higher. Very bad training from management. They need to keep better tabs on their staff. New faces- great employees that were actually nice and kind and hard-working have left the business. Disgrace.
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December 2020 by Pat Gambale-Ardito
This store is disgusting! I went there this past weekend for bedding for my hamster. The Marlboro store I usually go to was out of the bedding i wanted. Everything about the store was dirty. The poor animals in their cages had feces all over. It looked like no one had cleaned their cages in weeks! How disgraceful! Also the cashier was very rude. The manager needs to do their job.
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October 2020 by Petr Robe
My experience with young aquatic specialist in Parlin Petco store is horrible anytime I have to deal with her .
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September 2020 by Matan O.
This Petco is very clean, and nicely organized which I liked! It's slightly run down, but it's cleaner than the one by me. So why three stars? This store has extremely low supply of cat food. There were maybe only 1 or 2 aisles of cat food, and it wasn't a very big variety. I was able to find what I needed though, which was nice. Although, bigger variety. Also, a lot of the shelves were empty, so they really need to stock up! The store was clean, though overall, and the staff was very friendly!
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August 2020 by James T.
Found an abandoned kitten, whole store stopped when I walked in with this poor sweet little girl, the concern and care was impeccable I was not sold the entire store rather given what was needed, Kudos to these workers they are also essential front line workers
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May 2020 by Janine Marie
i will never walk into that store again. the staff is so uneducated on the department's that they work in. I will be letting my friends know not to walk in that store.
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October 2019 by Billy B.
I had a pretty great experience here. Marie was so unbelievably helpful. I own 2 dogs, a hamster, and a Boa. She gave me information on all of them! I've never had an employee in any pet store ever give me info on all of my animals. There were two things I was not a fan of however. Natalie was the most unapproachable person in the store. I was going to ask about the fish but when I walked up to her she gave a look like she was mad I was going to ask something. I decided not to "bother" her. The store itself was pretty messy. The floors look like they need to be, at the very least, swept. But, all in all, my experience was fantastic! That girl Marie should be promoted!
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August 2019 by Tea D.
Been going to this Petco for years. I think it is under new management because it is so much better than it used to be. Everyone is always very helpful and friendly. Excellent animal care, dog training, and products. Would highly recommend.
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August 2019 by Sean The A.
If I could give a half star I would. I called and asked if they had any chocolate bunnies meaning a brown bunny how ever the person on the phone said we do not have any chocolate bunnies I don't have time for this and ended the phone. How rude of them.
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August 2019 by Patsy W.
Worst manager I have come in contact with. Very aggressive and undermining to an extreme. Wouldn't even give me her name. I asked again and she said what do you need. Her eye contact is threatening.
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December 2018 by Don S.
Been going to this Petco for some time due to its convenience (location near my home). Was never really impressed. Seemed disheveled and understocked. Customer service lackluster at best. Went today and was super impressed. Staff said hello as I walked in, immediately asked if I needed assistance. Store was very well stocked not a gap in a shelf or an empty peg. Used to have a bit of an animal odor....no more, smelled great and every fish tank and animal enclosure was spotless...literally spotless. Something changed here- I'm assuming management for there to be such a stark turnaround. It made my shopping experience so much better- good enough to take time out to write a review. Would recommend this store to anyone....now.
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September 2018 by Carla M.
Went to shop dogs food, saw couple of shop assistants around, they did interact with customers. The place was clean and organized. I knew what I wanted, went to the isle and grab 2 packs of dogs food, 15lbs and 11lbs. Went to the cash register, the cashier didn't even say hi or hello, busy looking at the register screen, then he told me to move to the next cash register because the system in that side was slow or not working. Didn't even bother to help me carry the dogs food to move other register, I didn't really mind, but of course I know the good and the bad behavior of customer services, as I work in the same industry. After I've paid, he handed me the receipt without saying thank you for shopping with us or just even say thank you, none, nada!!
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June 2018 by Jennifer D.
This petco is filthy. I walked in saw the mouse wheels caked in feces. Three of the 6 leopard geckoes had stuck shedding.One was trying to chew off a piece on his front leg but he was too weak to get it off. The ferrets had nothing to sleep in accept over turned chewed huts. The place smelled. I walked in and decided not to spend my money there. I have been to this petco before I never had trouble with any of the staff they were always good. The staff seemed nice they did greet me when I walked in this time, but I didn't stick around to spend any money.
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April 2018 by Ashley V.
The store is def run down. It looks nothing like these stock photos. It's def the store corporate forgot about.