Banks in Saddle Brook, NJ

“The guys were very attentive, especially I didn't have an appointment available and they still gave me the opportunity to wait and the help couldn't have been better in this agency, both the tellers and even more so the customer service girl. Too kind and helped me with my problem, ..”

“It was my first time visiting a credit union. I went for "shared branch" services meaning, I'm not a direct member/customer. It was a slower day. As I entered, I was immediately approached by a super smiling friendly associate because I think she detected that I was new or lost. She asked me how she could help. She directed me to the teller. Since I was performing a "shared branch" transaction, I needed to provide my member card and a driver's license for a deposit and I was done. So why the four stars well, yeah, I understand it's "bank policies" however, I see a very dangerous/strong possibility for possible identity theft. The deposit receipt displays "Photo ID" followed by my driver's license number, expiration date, and last four of my SSN. My full name is printed above as "Base Acct." That all is a MASSIVE opportunity for identity theft if that receipt falls out of a person's hands/pocket or is thrown away in a local trash container. Management should really get that addressed! I wanted to give fewer stars due to this MASSIVE possible ID theft issue however, the staff seem nice however, someone needs to step up and remove key pieces of information from the receipt. "We're just following policy" is not a good enough excuse risking others' ID details. I can't believe that such an oversight exists. Will I stop visiting, no however, I'm going to protect those receipts until I photograph it then discard it into my crisscross home shredder. I was just testing the "Shared Branch" deposit experience. I hope someone addresses this issue ASAP! Overall, all the representatives seem extra friendly and seem ready to make a great impression. I did go to a second different named "shared branch" and I preferred Vision because I didn't have to fill out a deposit slip with so much information. All the information is on the driver's license and membership card that one hands over. Would I go back and recommend for "shared branch" services, yes. Not filling out a deposit slip and risking a second document with sensitive data allowed me to give it four stars. If Visions can get the sensitive ID information removed from the receipt, I could give it five stars. PROTECT YOUR RECEIPT!!!”

“I went into this branch a few days ago with the intentions on making some changes to my bank account. I had the luck of being assisted by Chrisandra who was an absolute joy to be assisted by. I thought this would be just another boring trip to the bank but it was not. Before I knew it I was laughing, smiling and handling business. I left the lobby and felt lucky to had been serviced by her! Chrisandra thank you for you kindness, welcoming demeanour and for your great service!”

“A good bank to do business with however they could extend their Saturday hours and possibly have a drive up open for a few hours on Sunday like my commercial bank.”

“I had an extreme circumstance happen at work where I haven't received my pay in over a month after moving all the way to NJ from FL. I had nothing but embarrassment to go in and talk with someone about a payment plan on a negative account just not to lose my account that I've had for years in good standing. I was blessed to have meet their manager Johnathan, explained the situation and embarrassment. I was heard out, I was given a sincere apology for my troubles, and he had gone above and beyond to give me a solution to my problem. He also thanked me for being a valued guest. The solution not only kept my account open and helped me out in more ways than one, but Johnathan made sure I will be a returning guest for this specific location. More banks and places need willing honest trustworthy hardworking individuals like Johnathan. I hope he gets the recognition and appreciation he deserves.”