October 2021 by Nikole F.
The biggest mistake we ever made was signing our 2 children under 2 up for lessons here. Let me start by saying, the staff were friendly when I initially signed up, but they're extremely disorganized and this is not a true swim class for toddlers. We signed up, and the first class we showed up to, our instructor was not there. No call, no show. I dragged two young kids (2.5 and 8m) to class, and the lady up front said he had an emergency. I said I understood, but no call or email? She claims she couldn't find my number. Regardless, she had my email as we emailed just the day prior, but I gave the situation a pass. Second class, we arrive, the instructor was cleaning the side of the pool. I sat on the bench, for 5-10 minutes with both kids as this guy, Mike, who runs the pool was obviously busier than the class I paid for. I was annoyed, as I was very adamant on a 9am start because my baby needs to nap, but I brushed it off and then the kids had their session. It was unorganized, no true class routine, but fine. I tossed it up to being different. Now, our third class. My husband decided to take my son, while I stayed home with my daughter as she was very tired and given this guys pattern, I didn't want to risk her losing it and screaming. So, my husband arrives, on time. Mike is no where to be found. My husband goes to the front lady Diane, she said he was in the bathroom. So he waits. He then texted me again, and asks where this guy could be and was he late for me prior? I said yes he was like 5mins or so late, but ask for him again. At this point it's been over 15 minutes, my son was running and hyper given he is 2 and my husband was quite upset. Mike comes strolling out roughly 20 minutes later, doesn't say sorry, acts like nothing and proceeds to say he needs to set up. Why exactly wasn't everything set up? That I don't know. Then my son is walking alone, next to a huge pool with out Mike paying any mind to him, and he was very nonchalant. My husband is now angry, and expels some words back and forth with Mike. He also expressed that our son wouldn't be taking this or any other lesson with someone who is not apologetic for his actions and barely paying any mind to a 2 year old next to a pool! With that, I wrote an email immediately and said our son will not return given Mike's disregard and care for the private sessions we paid for. Then, all of a sudden I get an email saying we aren't invited back due to my husband? Whatever if that makes them feel better- fine. We already emailed first and had zero intention of ever stepping foot into that disorganized mess of a place again. This place is beyond disorganized, and shouldn't offer private classes for children at all. Now, they are giving me the run around and trying to refund me partially as they claim the second session I should lose?? What? How is that fair? This man Mike was almost 20 minutes late (after two prior no show/late occurrences) and we should be okay with that service? No I don't think so. They claimed to mail a check, then did not (I have this all in writing). Then email me days later saying someone is going to show up to my house to drop a check in an hour?? What? Come to my house??Then this person shows up, with the wrong amount on the check. I was not accepting this because they felt it was the right number to them. Doesn't work that way. We were only provided 1 lesson, that was barely a lesson at that. Due to the refusal to offer the accurate refund of 7/8 classes- I plan to take this matter up with my credit card company. I initially submitted to PayPal, but didn't upload all emails. I will submit all emails, that show we were on a strict timeline start, all corresponding emails after and proof of his no show, late attendance. I highly recommend considering an alternative swim school for your kids- this place is a absolute waste of money and time. Plus, the classes are completely disorganized, much how they act themselves here.
