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April 2024 by Alvaro Oscoso
Worst customer service ever. I am a National Sales Manager for a building materials company and this is the worst I’ve seen in a long time .First, their websites stocks and prices are not accurate, and their lead-times neither.Second, if you are planning on sending someone to pick-up you must add a person when checking out and if you don’t do it at that time, when they get there, they will be FORCED to cancel the order and make the person over there (your labor) pay and show their ID. They literally cancelled the order without giving a heads-up when I let them know I would call the HQ’s Customer Service.Last but not least, the arrogance of the manager (owner) of this location is stunning. He proofed me over and over how I was wrong and he was right. Well, you may be right but you lost a new customer Trade account . This was my First and Last purchase ever. When they put this in the van they threw it like a garbage bag (not care at all) plus they don’t do refunds so be advised to videotape anything you buy when you unpack it.I’m going back to buy from Home Depot again everything no matter the price difference. The 1h lost in this and the stress is not worth it.
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March 2024 by Victor A
Bad customer service. Bad attitude, arrogant front desk.I'm not the only one who left 1 star reviews for this business , please look at the other 1 star reviews , it's same issue, bad attitude.This is first store in all of New Jersey I received a hasty attitude and reply. I deal with many paint suppliers , different brands , all over New Jersey and i never had this type of encounter .This store should really consider reflecting on themselves why they are business in the 1st place.
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February 2024 by rod rudinger
I have had it, with this store. They keep Bankers' Hours, and are generally surly. They have a few nice, and helpful people, but this is the exception, not the rule. The last straw, was this evening. They have a "posted" closing time, of 6PM, Friday Evening. As I approached the store, at about 5:40, an employee was extending the parking lot chain, across the parking lot. He yelled at Me, "We're Closed!. I kept walking toward the door, to check the hours, and again, He Yelled, at Me, "We're closed! I checked the door, to verify the closing time, and turned around, to leave. I did tell him, and I am very serious, about this; as I left; that, when You "post" hours, that You're open, until 6, You STAY Open, until 6. I was brought up, to believe "The Customer, is always right". If someone comes in the door, at 5:59, You allow them, a reasonable amount of time, say 10 minutes, to accomplish what they intended to do, ""ring" them up, then close. Apparently, no more.
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January 2024 by ilhan akar
great local place that I like to patronize they pretty much stock all the necessities for maintaining your home.
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November 2023 by Alexander Kasimos
Tl;Dr - Rude staff, they don't take returns if the product is used.The store has a nice mom & pop style feel, however, it doesn't work out like one. The staff are rude and speak down to you. I've shopped here twice, and both times had a similar experience with 2 separate members of the family.They stock a lot of products, however, the price is the same if not more expensive than buying from a competitor or online.I purchased a torch and used an estimated 1/4th of the mapp gas tank. I went in for a return as the provided btu output wasn't enough for my needs. I even offered to pay for another mapp gas tank as I used a bit of it. I was met with "Why would I take back used products?"I understand not taking refunds, however, I felt disrespected and made to feel like an idiot.I will not be shopping here again. You're not saving money and you're providing a livelihood for rude people. I'll have to find another hardware store. I'd recommend you do too.
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October 2023 by Carla C
Very disappointed in this place I will never shop there again. I am parked in the lot my husband went in for paint and I went to the food place 20 steps away and I got yelled at and was told to get out of the lot. I said my husband went inside to get paint I'm just going right there and pointed to food spot. She said don't yell at me your using my parking lot just go. When she's the one yelling at me. Nope not ever shopping there again. Not how you treat customers.
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July 2023 by Victor Lanza
Always comes through,when trying to find things that other stores don't have! Good Prices Too! Vic
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July 2023 by Dean Sagliano
Store is equipped with everything hardware from gardening tools to parts for household items, outdoor goods, etc. I like that old-school mom and popatmosphere hardware store BUT the staff "family owned" are miserable like! I am a 2nd time customer and they looked at me like I was an alien! I came all the way from Clifton, this was the 2nd time in 1 year and the guy Anthony is a lousy miserable person and personality! I worked in the 90s at a highly known garden center in Clifton for 8yrs and I have experience with customers in that field and we were all pleasant! But that entire staff of family are dry face! I went for garden hose parts and it seemed like he didn't want to accommodate a 2 time customer. They close atc3pm On Saturday and it seemed at 2pm they wanted to close up and there were atleast 4 other customers there..
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June 2023 by Burt Shoobs
This store has been around for decades, and has a lot of local patrons singing praises about it. If I'm looking for items related to both house and garden, this place has just about everything. Lots of national brands are available here, and also a key cutter to boot. My only criticism of the store is that there almost is no rhyme nor reason to where everything is located. It sometimes takes awhile to find some help, but once they get to you, they're quite helpful and informative. I also wish the isles were lighter and wider as it can be very cumbersome trying to move around.
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June 2023 by Nabeel Z
Found exactly what i was looking for lowes and home depot didnt even carry online or instore im grateful for them.. my constructive honest opinion besides that would be to organize the store a bit it was a bit cluttered.. staff is super nice..
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June 2023 by Scott Churchson
Impressed with the service and the willingness to go above and beyond to assist, even volunteering to carry our stuff to the car despite the rain.
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April 2023 by Harrison Kanarick
Only went in for a store pickup but I loved the family-like atmosphere of the workers and the prices seemed very competitive. I will consider them more in the future.
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February 2023 by Jason Y. K.
It looks like it is a sweet family company. But unfortunately not.I drove all the way up there 10min before their stated closing time to get a copy of my keys.They told me that they sometimes go home earlier and they shut down all the machines.Even I reminded them that there is still time for closing, the woman gave me just a cold sorry and disregarded me.Disrespectful!!If you want to go home early, please update your up to date info on Google maps!
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December 2022 by Rosanna Scimeca
I wish I had a good experience going into this place since I’m near by often and own multiple rental units with constant upkeep. Unfortunately the experience I had was very odd and rude. The elder couple that work there, well, probably should’ve retired already. From the moment i entered and asked for a part to paying was a continuous barrage and rude back lash at very basic customer questions, looking for something and asking about return policy since I didn’t know if it was the right size part. I said okay, I’d still purchase it. She then continued to rant at me with what seemed like childhood anger projected at me. It was quite strange. She then forgot she just handed me a roll of tape asking me if it was mine. I had to remind her I was trying to purchase it. another customer waiting to get keys made was also being verbally assaulted for wanting keys made. What a moment. I had compassion for them being that I take care of my aging parents but wow, epically horrible customer service. Also their prices are higher than other places. Which I would pay more for convenience but not rudeness.
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November 2022 by Alex Irizarry
Not much to say, it’s a hardware store. I gave it 4 stars to support local businesses. But very unorganized and stuff were everywhere.
