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February 2024 by ChristianZ
As someone who does not live in the area, I had an emergency with my car and this Pep Boys happened to be the closest shop to the location I started to issues with my car. I pulled up to Pep Boys and I was immediately helped by the gentleman with the long beard. He gave an approximate time frame of how long the repairs would take. A few hours later, I get a call from Carlos explaining to me what the issue was and how much it was going to cost. Once I agreed on the price, they started working on the car and once it was ready for pick up they sent me a text message letting me know. I picked up the car and it ran like new and I was able to go home with no issues whatsoever. I'm very thankful for the service this Pep Boys provided at a time where I need emergency repairs.
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February 2024 by Clint Young
Renewed faith in good mechanics and honest feedback
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February 2024 by Omar Supel
I took a company vehicle to this location to find a leak on one of my tires and they never called me back with an update and when I called them back to get my tire back they lost it .
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February 2024 by Andrew Pensky
Pep boys is great !!
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January 2024 by Koe Rodriguez
I took my Toyota 4-Runner Limited in for an oil change on Sunday, January 21, 2024 at the Roselle, NJ location. I received exceptional service from Manager Jay and his team. Jay was courteous, knowledgeable and totally professional. He informed me of a free tire rotation that I was entitled to and educated me on questions I had regarding the rotation and pretty much anything else I inquired about.In closing, my oil change (and tire rotation) at this Pep Boys location was fast, hassle-free, and the cherry on top, under 100 bucks — which is a first for me! Jay and his team run a tight and efficient shop in Roselle and I left my appointment a super-satisfied customer. I highly recommend this location. ??James RodriguezElizabeth, NJ
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January 2024 by Jacqueline Estrada
I had a nail in my tire I could hear as I drove. They let me come in the next day and removed the nail and was honest that it didn’t pierce the tire. Jay was so helpful and kind and I really appreciated the transparency. Thank you so much!
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January 2024 by Larry Sutton
The pep boys in Roselle was excellent. Jay had great customer service and made my first time there a great experience. He taught me a lot about my car. Appreciate you guys.
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January 2024 by DDEENY
The shop did a good job for me on short notice when I was in a predicament.
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January 2024 by Michelle Mullins
I had an appointment last Saturday for service. I met Jay who was very nice and helpful. He was very efficient in preparing my paperwork and getting my car ready for service. He also explained that they were a little behind which I appreciated because I can utilize my time doing something else.I must say that Jay was top notch and you couldn’t require a nicer guy. I would definitely recommend PepBoys for servicing your vehicle. The staff is courteous and professional.
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January 2024 by Lonzo Lino
Rude as hell, especially that guy called Carlos or something with Hispanic name and long beard. They don’t necessarily honor the appointment you make online. I’ve been to other Pep Boys and their customer service was spotless. But this location doesn’t deserve 1 star rating
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December 2023 by juri popov
Fast, good ,reliable
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December 2023 by Samuel Meronvil
Very useful and great coustmer service . I would definitely recommend these guys.
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December 2023 by Red Crane
Pretty good but the online appt I made did nit show up on their end. They were still able to help me though.
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December 2023 by Phillip Cruz
I LOVE this place. Professional, quick, and competent. Price wasn't bad either. I bring my friends and family here. You can purchase the tires there or bring them with you. They will get the job done.
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December 2023 by Sonya Fletcher
If I could , I would give them no stars. The customer/ service help didn't acknowledge me when I came to desk. I literally had to say excuse me, I'm here for my 12pm appointment. He was an older gentleman, very nonchalant. Horrible customer service, even when I came back to pick up my vehicle. There was customer ahead of me saying," I knew I should have went to the rt22 location" . I felt the same way. I will never ever come to this location again. When I got in my vehicle, they didn't reset the need maintenance sensor in my vehicle. My son did it for me. I also had him to check to see if they did the oil change . Wow! Is this location going out of business? I would never give them my money ever again. Shame on you Pep boys!