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January 2024 by Lawrence Foppiano
Update:Per the owners response below, I went back to the car wash on 6/19/23 to review the footage with the manager. I was not allowed to go in with the manager, and had to sit outside and wait. After driving a half hour each way, per there request and sitting waiting for ~20 minutes I was told they can't access the cameras, though I did see from outside the cameras were currently running. I filled out an incident report, was not given a copy, and was told the owners would contact me.Contact from the owners took a few days and wasn't until I also reached out via facebook messenger and then all communication since happened via emailThey essentially acknowledged that the paint was on the truck before going into the wash, but can't confirm that it was removed via a camera after the wash. And essentially blamed it on the age of the vehicle, or a paint imperfection in that location that the cameras couldn't see, which I can say with 100% certainty didn't exist. They also in their reply included images of every other angle of my truck other than the area in question, and tried painting a false picture of my vehicle condition overall with those images. (Bird droppings on my front driver fender, a single small dent in another location, and roof paint that was previously damaged, but me cutting something with a knife up there and damaging the roof) irrelevant to this incident. They offered me a refund and 10 free washes. Yes, 10 free washes to the car wash that removed paint from my vehicle.I challenged their first email, said it was unacceptable response, and proposed resolution, and we went back and forth a few additional times. In those emails, i was told, that "people have tried to take advantage in the past, not saying that is you" but it was the implication with the rest of the conversation. I was also questioned on the timing because my review wasn't left until a few days later. Luckily I have images from that same day, after the car wash, showing the paint missing, which they acknowledged as not being missing upon entering the wash bay.Instead of trying to come to a resolution, or wanting to see the truck or discuss in person after their defense of condition was challenged, my character, and integrity were questioned, as was if I was being honest.I understand that this is a potential expensive issue, and that people may have tried taking advantage in the past, and as a small business owner you need to play defense. There is however, a way that you navigate those issues and conversations with the person impacted, which is not the way this was handled.More informative questioning, less accusation and speculation.Until I said that I no longer wish to go back and forth via email and be spoken to this way, and that I would be having the truck fixed on my dime, updating this review to explain to the public how this was handled, and getting the word out via additional channels, at no point were they even considering taking care of the damage they caused. Then they suddenly said get estimates, and we'll "consider it". Then proceeded to recommend a body shop. Too late. I had already decided I no longer wished to deal with them. And said that I hope if nothing else, my feedback will impact how you handle these situations and customers in the future.I hope not one single additional person has to experience this.Original Review:First time coming here. Car wash got my truck very clean, the staff was great, and the line moves fast. I was so happy I gave a $20 tip on my $18 wash. But, when I got home, I realized it took paint off my truck which has never been a problem elsewhere. If not for that, it'd be 4 or 5 stars, but left with no option but 1 star here.
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January 2024 by Bakhtiyor Madiev
It is really nice car wash . It is worth .
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December 2023 by Shannon Leahy
Love it! Guys are always so nice they need a collective Venmo to make tipping them easier ❤️
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November 2023 by Shanetta Steverson
It was a really cool experience. My children had a blast the extremely long line of cars was worth the wait. The costumes were awesome. And the jump scares even better. (Haunted Car Wash)
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October 2023 by Zessiah-Stephon Baez
They have the best Halloween jump scares ever lol. They were terrifying my wife with the haunted car wash. Our 5yr old loved it wanted to keep coming back. She made me do a u-turn just to come back. It's only $25 for non members. It's an amazing family experience on Friday and Saturday night.
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October 2023 by Chris Rooney
Always been a great car wash I just wish the wheel cleaner did a better jobServices: Vacuuming
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October 2023 by Clifford Lang
Good place to go for an exterior wash. Reasonably priced
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October 2023 by Bohannon C.
It was the worst exterior car wash I ever had. They did not even do a quick spray down to loosen surface dust and dirt on the car and rims before the full wash. The people that did the towel drying were the laziest I ever saw. The car was left streaked and dappled with water spots all over and the rims remained dirty.
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August 2023 by Larry Biehler
They do a wonderful job of making sure the car is fully clean and hand dry after it is washed
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August 2023 by Brandon Lee
Great automatic car wash with free vacuum
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July 2023 by Zach Antonacci
Best Carwash around, Jose the manager and all the staff including Chase are awesome. They are always helpful. The guys in the back are great too and do a great job drying!
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June 2023 by Ninoska Picado
Great monthy price for people that live close by.. free vacums with monthy plan . But the wash is short and drying done by the guys super quick, so if you dont dry it, it gets water marks..
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June 2023 by Uladzimir Taukachou (utcinema)
Pretty fast line for washing. Also there are self free vacuums.
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February 2023 by D Block
Bro trash!!! They have a power washer to spray the cars before they go into the wash and they don’t! Drying the cars are horrendous.Service: Car waxing
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January 2023 by Mary A.
Unfortunately they did a bad job. Simple exchange of business but the car was not washed. They left residue all over the back and we only realized when it was too late. So embarrassing driving all around with stuff on the back.