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September 2024 by Ted Potter
*responding to owner's response*
Adam - thank you for getting back to me with resolve in mind. Yeah, it was a whirlwind of things at the time of my last visit. I will email you as I'm not sure I can respond to your notes otherwise. Adjusted to 4 stars based on your quick response - thank you and I appreciate the diligence with my matter.
~Ted
Been going here for years.
It's been hit or miss though.
Asked the gentlemen that took my payment if I needed to turn over auto wipers, etc and he checked the windshield by spraying water and nothing happened so sent it through. 1 minute into the wash the wipers were going crazy as the car vehicle was being hit by the cleaner arms. The mirrors bent forward as well (should have told me to turn them in or perhaps he should have done it? I don't know as I don't do that for a living. BTW, a very expensive brand new 2024 Acura. Pretty sure I had an anxiety attack during my wash as there was nothing I could do at that point.
Not thrilled with the situation at all but got out and and turned the mirrors back afterwards and everything seemed ok but the driverside mirror shakes a bit when on the highway now ...vehicle has 5k mikes on it. This obviously could have been avoided 100% though!
Staff is always pleasant (and i always tip the crew)and the car gets washed pretty good but additonally I did pay for the ultimate wash (or whatever the top tier wash is called) and the automatic tire shine thing did not work at all. Also the Luminera wax light tthing never came on so I'm not sure if that even happened?
I'm a car guy so I obviously went home and properly added tire shine (chemical guys, great product and lasts for at least 2 weeks) and finished cleaning the vehicle. Kind of defeats the purpose of going to the car wash, imo.
Honestly, I'm hesitant about returning. You have to have specific protocol for the staff to follow or things like these happen.
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May 2024 by Roy Langan
Good Job for the money have always been happy but today I didn’t get any tire shine with the ultimate wash. I like to get what I pay for.
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April 2024 by Sebastian
I have a monthly plan with them for unlimited washes. Vacuums are outside bldg for your own personal use.
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March 2024 by Roxana Cruz
Love it!!!
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March 2024 by Jeril Nadar
Fast and good
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March 2024 by Ronnie Lissner
Line moves fast. Wash is quick and efficient and vehicle gets dried at the end. I’ve been going there for years. Highly recommend
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March 2024 by El mezita
Very satisfied with the service and prices, they helped me recover my account and add my cart personally on the spot.
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February 2024 by Alessandro Pilaia
Only reason I give it 4 stars is because You have to get the higher package to get the underbody Rince, while the carwash right down the road from them offers it at the same price... no biggie.
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February 2024 by Jasmine Serna
love this place!! been coming here for years. the guys there are very hard working and they leave my car completely dry. they never ever disappoint. I highly recommend coming here!
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February 2024 by Jedaiah Holloway
I like this place because I can just get a wash without getting out of the car and for a reasonable price. I'm like a kid going through the car wash.
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February 2024 by Julia Castro
The best service! Friendly staff!
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February 2024 by David Sepulveda
Nice deals
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February 2024 by Freddie Kroegman
Awesome wash
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January 2024 by Lawrence Foppiano
Update:Per the owners response below, I went back to the car wash on 6/19/23 to review the footage with the manager. I was not allowed to go in with the manager, and had to sit outside and wait. After driving a half hour each way, per there request and sitting waiting for ~20 minutes I was told they can't access the cameras, though I did see from outside the cameras were currently running. I filled out an incident report, was not given a copy, and was told the owners would contact me.Contact from the owners took a few days and wasn't until I also reached out via facebook messenger and then all communication since happened via emailThey essentially acknowledged that the paint was on the truck before going into the wash, but can't confirm that it was removed via a camera after the wash. And essentially blamed it on the age of the vehicle, or a paint imperfection in that location that the cameras couldn't see, which I can say with 100% certainty didn't exist. They also in their reply included images of every other angle of my truck other than the area in question, and tried painting a false picture of my vehicle condition overall with those images. (Bird droppings on my front driver fender, a single small dent in another location, and roof paint that was previously damaged, but me cutting something with a knife up there and damaging the roof) irrelevant to this incident. They offered me a refund and 10 free washes. Yes, 10 free washes to the car wash that removed paint from my vehicle.I challenged their first email, said it was unacceptable response, and proposed resolution, and we went back and forth a few additional times. In those emails, i was told, that "people have tried to take advantage in the past, not saying that is you" but it was the implication with the rest of the conversation. I was also questioned on the timing because my review wasn't left until a few days later. Luckily I have images from that same day, after the car wash, showing the paint missing, which they acknowledged as not being missing upon entering the wash bay.Instead of trying to come to a resolution, or wanting to see the truck or discuss in person after their defense of condition was challenged, my character, and integrity were questioned, as was if I was being honest.I understand that this is a potential expensive issue, and that people may have tried taking advantage in the past, and as a small business owner you need to play defense. There is however, a way that you navigate those issues and conversations with the person impacted, which is not the way this was handled.More informative questioning, less accusation and speculation.Until I said that I no longer wish to go back and forth via email and be spoken to this way, and that I would be having the truck fixed on my dime, updating this review to explain to the public how this was handled, and getting the word out via additional channels, at no point were they even considering taking care of the damage they caused. Then they suddenly said get estimates, and we'll "consider it". Then proceeded to recommend a body shop. Too late. I had already decided I no longer wished to deal with them. And said that I hope if nothing else, my feedback will impact how you handle these situations and customers in the future.I hope not one single additional person has to experience this.Original Review:First time coming here. Car wash got my truck very clean, the staff was great, and the line moves fast. I was so happy I gave a $20 tip on my $18 wash. But, when I got home, I realized it took paint off my truck which has never been a problem elsewhere. If not for that, it'd be 4 or 5 stars, but left with no option but 1 star here.
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January 2024 by Bakhtiyor Madiev
It is really nice car wash . It is worth .
