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December 2023 by Steve Nyman
They lied all around, phone service is way more than I agreed upon, no free Netflix, no free Apple TV, keep your distance from this company
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November 2023 by Diego Laverde
Very poor customer service, lack of attention to detail. we went in to upgrade our phones for the new I phone 15. the store had a decent amount of traffic but it was adequately staffed, with at least three sales associate available chatting together. however we were asked to give our info to get a call back. they never called back, we returned to follow up and one of the sales associates rudely dismissed us when we went in with the interest to upgrade our devices.Don't go here!
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November 2023 by Morgan Taylor
PLEASE READ! If I could give a negative review I would! The promotions they claim to have ARE LIES. If you think your bill is a certain amount ITS NOT. my bill was 150 for 3 lines now I have 2 lines and it’s 172. I have no service ANYWHERE I GO, dropped calls every 3 seconds. I rely on WiFi to even send a text. Now they want to charge me 700 to cancel my plan in order to switch over. I have been on the phone with T-Mobile multiple times in the past few weeks and they credited my account but this month instead of applying the credit they upped my bill to 240 plus the credit and now I am paying 202 every month. IVE ONLY HAD SERVICE FOR 2 months and I only have 2 phones on the account. Whatever you do stay away from T-Mobile! At least with Verizon I had service!
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November 2023 by Diego L.
Very poor customer service, lack of attention to detail. we went in to upgrade our phones for the new I phone 15. the store had a decent amount of traffic but it was adequately staffed, with at least three sales associate available chatting together. however we were asked to give our info to get a call back. they never called back, we returned to follow up and one of the sales associates rudely dismissed us when we went in with the interest to upgrade our devices. Don't go here!
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September 2023 by Brendan Sommerkorn
Everyone go see Nunu. I was between Verizon and T-Mobile and ultimately went T-Mobile, not only for the value but the service I received. Much thanks!
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September 2023 by Reina Lostumbo
Nunu was very helpful to fix my problems with my cell phone. I went with two people from T-mobile and they couldn't help me.Thanks so much Nunu.
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September 2023 by LOKESHWAR REDDY INJA
Unprofessional & Unacceptable customer service received from team member Luis @ T-Mobile .He is very un-professional.I don’t know how can this kind of persons work in USA.he is very rude and have very bad behavior.And other team member ported in my number without checking phone inventory.Please avoid this store.
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August 2023 by Cassie Wendlocher
Had a awesome experience. Luis was very helpful and professional. He made the transition from Verizon to T mobile very easy. The customer service so far has been excellent. Highly recommend.
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August 2023 by Jeremy Papke
I walked into (past 2 smokers right next to the front door, 1 was employee). Into the store. Two employees refused to even great me. I stood there for 5 minutes with absolutely no interaction. Walked out and said to The employee that was standing outside who was still smoking right next to the door oh I. Guess? You guys don't want to cell phones today to which he didn't even respond.
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August 2023 by Jason Rojas
Great customer service. Miguel went above and beyond helping me with my issue.
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August 2023 by Georgina Marchese
Unprofessional & Unacceptable customer service received Monday night from team member Luis @ T-Mobile at ur Rockaway Mall…
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April 2023 by ewr co
I live in SUSSEX COUNTY NJ. It’s awesome. Less expensive than Verizon and so many more perks.
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March 2023 by Keith Small
I was in this location today to upgrade a tablet. Luckily I was greeted by Randall. This man is a true professional. I'm also in the service industry, Randall knows how to treat a customer and I left extremely satisfied.
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February 2023 by Kenneth Boucher
T mobile was very easy to deal with and Louis was very knowledgeable
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December 2022 by Christopher Atrash
Such an amazing experience here at this location. Randall was a true help and took care of me from begin to end making sure all my information was transfer and online account was setup up to explaining the bill down.
