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January 2024 by Vineet Desai
I had one of the best client service experience here, Anis knew his stuff and helped me out to resolve an aged issue, thanks.
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June 2022 by John Muscato
I wouldn't use this branch for any business banking, the business banker here is extremely unhelpful. He will on the other hand attempt to sell you pnc business products that don't work, he is basically a used car salesman.
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August 2021 by Derek McConnell
The BEST customer service I've ever had at a bank!
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May 2021 by Daryl P.
Quick location of the main roads for all your PNC Banking needs. You have 2 ATM machines that you can deposit checks or cash along with 2 Drive Up tubes for heavier deposits. You can rent a safety deposit box if needed and complete account request/updates with a banker inside. The place seems calm on a Friday afternoon with them closing as of this review at 6pm and 1pm tomorrow.
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April 2021 by Mikael Engstrom
Just leaving this branch now. I've generally had good experiences with PNC through various branches from my first account in Lyons, to Chester, and now this one located in the Rockaway mall complex. They're friendly, quick, and appreciate their customers. My teller was very helpful in resolving my issue and just like every other branch the staff welcome you as you walk in and wish you the best on your way out. This is why I'll stick with PNC, and this branch exhibits all the traits that reaffirm my loyalty.
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March 2021 by Abagail Bates
The ATM was broken and I needed to make a deposit. It was one minute before closing and Johanna welcomed me inside and took care of my deposit. She was very friendly and helpful and exceeded in customer service.
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September 2020 by Anna Ondrik
Stay away from this bank. I had a fraudulent charge for over $500, they gave me a conditionall credit and then reversed it saying it was not fraud. This charge was from another state that I was not anywhere near at that time.Tried reasoning with them and they are not being nice about it. I was told they don't do credits anymore if you had fraud. You have to wait a few weeks for the investigation to finish, and even then there's no guarantee that they will help you. The person that I spoke to about the situation was very rude and was lecturing me about how I should not have givne my card to someone else, which I did not. Very disappointed right now.
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March 2019 by Erin D.
I've been with PNC for 16 years or so and I have never had a complaint. Everyone there is friendly and helpful. You can always get in and out of the bank pretty quick. And PNC in general is just great. The ATMs are available all over the place. The app is user friendly. Online banking is done well. I recommend PNC highly to anyone looking to open accounts somewhere.
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February 2019 by Brittani Zimmerman
If I could give this branch a zero, I would. Been banking here for many years. In the past month I have had not one, not two, but THREE very unprofessional encounters at this branch.
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February 2019 by Elias Vainchenker
This branch always finds a way to solve hard problems. In my situation, Ms. Y. Rodriguez spent over an hour working to cash AMEX Traveler's Checks. No other place could solve it. She even called two separate tech support lines to find a way in their system.
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December 2018 by Moe Mar
Called to ask a question about my account, someone answered I told them my problem and they immediately transffered me to the 1800 number robot that didn't even help. Terrible customer service. Switching to TD
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July 2018 by Anabela Pereira
I went to PNC in Rockaway yesterday and Chris was very helpful I couldn't be more happier with the service I received.
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May 2018 by JRS Interiors
Would highly recommend to stay away. Nothing but an inconvenience.
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January 2018 by Paul M.
Horrible experience with this bank. I opened a checking. It had money in it just enough to cover the fees. I called the bank automated service it said I had -$2.65 cents. So I made a PAYPAL deposit Friday Jan 26, 2018 to the checking of $100. PAYPAL said the transfer went through. I called the bank Saturday it said balance was 0.00 cents. Then I called customer service who said the account was opened but couldnt tell me where the money was and what happened to it. Apparently this bank has only an answering service on a Saturday. On Monday I got an email that PAYPAL took the PNC card off my account. I got the $100 back in my paypal. I called the bank again and it seems like they close my account without even informing me. What good is a debit card I cant make deposits to or use or a bank that cant even tell me where my $100 is? I am glad I didn't entrust them with more than a few dollars. You shouldnt trust them with your money either. Imagine if this was thousands or tens of thousands of dollars that you needed to close a deal? I would avoid this bank and use CHASE bank its way more stable and reliable and top notch service. Sorry PNC bank you failed the test at all levels I give you an F grading on customer service and even just basically informing customers.
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May 2017 by Lianne B
I personally love this branch. Not only is the staff extremely welcoming towards me and pleasant, they are very quick in helping me with my needs. Joe is awesome and Kim. The two tellers I always deal with are great as well. I don't think others understand that they have drive through banking and long lines sometimes. One teller is helping those in their cars, as well as, the people in line. The lines move quickly. People who complain about a line being too long should check online when their hours are slower. Out of every bank I have ever had, PNC has never left an issue I had unresolved. They are very prompt in correcting any mistakes or fraud on my account. They verify online transactions with me, do not rip me off with overdraft fees or fees in general, and always contact me when my account has changed or been adjusted. I recommend PNC to all of my family, friends, coworker's, and more. I specifically tell them to open up an account with Joe or Kim. I have never loved going into the bank as much as I have at this branch. Thank you to the staff who make me feel so welcome and know my name when I walk in, and greet me as if I were their friend.