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March 2024 by Andrea Marinescu
When my Fiancé and I were deciding where to go for a custom-made engagement ring, we decided to go to Kay Jewelers because of their reputation. I am so happy that we did because not only were we met with professionalism, patience, and an overall excellent customer service experience, we walked out happy with our choice with the help of Kay's talented team of Jewelry Consultants! Thank you in particular to Liliya and Alex for their superior service as we crafted a truly beautiful ring that never gets old to look at. Thank you Kay Jeweler's of Rockaway!
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March 2024 by Robert Eric Wagner
When I first met Liliya while shopping for an engagement ring for my fiance, I was immediately taken with how personable and knowledgeable she was with the inventory. We talked about the budget, and she was very accommodating in every way. I would recommend her services to anyone looking for an authentic experience in purchasing an engagement ring, or any piece of jewelry really. Thank you to Liliya and the rest of the Kay Jeweler team, especially her associate Alex, for all of the suggestions and support!!!
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March 2024 by Matthew Miele
When I walked into the store, it was super busy. Their manager came over and said we will be with you in a moment. After they came to help, they took my ring and cleaned and looked it over. They then took my wife's without us asking to check and make sure it was all still set. They went above and beyond to help us and have great prices! 110% recommend them over any other place.
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January 2024 by Kristen Ciasullo
Jim and the rest of the staff at Kay Jewelers in the Rockaway mall exceeded my expectations. They were beyond kind and helpful! I will absolutely be going back!
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December 2023 by Mike Stofey
The people at the store were helpful and informative. My watch was repaired and received at the time promised
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December 2023 by Marcus Galante
My wife is very happy with her ring. So if my wife is happy< Iam a very happy man
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October 2023 by Krystalin Maisonet
Avoid this location at all costs. My ring was given to them for a resize and it had to be sent back for mistakes FIVE TIMES. 1st time they said it was there and it was not. 2nd the band was gold and came back silver. 3rd a diamond was missing 4th the original engravement was gone 5th, another diamond missing!!! completely unprofessional & still don’t have the ring 7 weeks later. Never come here. Jason was also extremely rude and no one has answers as to why this is happening
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October 2023 by William A Kolbe BCE
We just stopped into Kay’s at the Rockaway Mall to have some work done on rings and jewelry that we had purchased therespecifically a resizing and to fix a family heirloom ring that was broken, but it was not a case piece of jewelry from KayLillia and Alexandria were amazingWe have been loyal Kay Jewelers customers at ROCKAWAY NJ Mall for over 20 yearsSimply amazing
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October 2023 by Mike Vazquez
I will never shop at a Kay ever again I was refused a return there by your employee Jason because of him I will never shop there ever again made me come there twice to refuse my return to his words nothing will happen to him because I curse at him I did so after he refused my return I didn't do so until he refused and told me to exit the store poor customer service I spent about 20000 dollars in that store dont shop there go to Zale that were I will be shopping for now after talking to the manager sound like he is getting away with it
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May 2023 by James Seeger
Lilya did great! Very knowledgeable and professional. In the store less than an hour and left with exactly what I came in for!
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April 2023 by J D
We just purchased my wedding band from this Kays, everyone was so nice! We were in a bit of a rush and they were able to quickly accommodate us. I needed the band resized they were able to send it out and we got it back so faster than anticipated. Really enjoyed the experience would definitely recommend this store.
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April 2023 by Reina Valenzuela
I pre-ordered a necklace for my birthday only to find out that a similar piece was gifted to me. Returning the piece was a painless process. Thank you Jim.
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April 2023 by Oscar Moreno
Great and incredibly friendly service from Jim at the Rockaway Mall. Thank you Jim. Coming back to get a Movado Chronometer from you guys soon!
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April 2023 by Elga Tevis
Great experience every single time. Beautiful selections, quality and excellent customer service.
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March 2023 by Brenda Rogers Smith
Jason was excellent very friendly and polite cleaned my ring with no problem
