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March 2024 by Christine Hoehl
My dogs have been coming here since they were puppies. The staff is always very professional. When there is an emergency they do their absolute best to get them in ASAP. They are always clear about what is going on or what my dogs may need! Dice and Bowzr love you guys. We appreciate how you are always on top of keeping them at their healthiest!
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December 2023 by Carmela Citarelli
Excellent Service! Melissa at the front desk went above and beyond. A pleasure.
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December 2023 by Brand Whack
5 stars for the put down of a dog? Yes. Had to do it today with my sister's dog. I'll get the names of the two ladies and update. The Vet and the assistant were so incredibly phenomenal. Seeing both of them tear up while we were balling uncontrollably was as human and caring as you can get. Thank you ladies. God Bless!!
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December 2023 by Kevin Hurtado
THE WORST SERVICE ¡EVER!THEY WON’T ESCHEDULE APPTS FOR PETS AS THEY SHOULD, THEY HAVE CHARGED ME TWICE THE AMOUNT I SHOULD PAY AND WON’T LET ME OUT OF A CONTRACT THAT IM IN IF I DONT PAY LIKE 500 DOLLARS.BE CAREFUL, THIS IS KOT A GOOD PLACE FOR OUR PETS AND THEY WILL TRICK YOU.THE WORST PLACE EVER. DONT BRING YOUR PETS HERE MUCH LESS SIGN A CONTRACT.
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November 2023 by Ashis Sarkar
Great wellness plan that provides predictable cost. Very accommodating staff. Drop off service is great but even waiting time is reasonable. Great care for the pets.
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October 2023 by christina cook
I've had the Wellness plan for my dog since he was a puppy. Over the past 2 years it has become increasingly difficult to schedule appointments. They gave an appointment 3 weeks out for an ear infection concern due to staffing issues. I also discovered my dog tested positive for lyme twice over 2 years of bloodwork and was never notified! He is JUST NOW being treated. I would not recommend this location or getting stuck in a Wellness plan with Banfield. There is NO EXCUSE for not telling me important bloodwork results!!!
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October 2023 by Diego Santillan
If you are looking for a peace of mind.. definitely Banfield is the place to bring your love ones. Our 2 dogs and our cat are always on the best hands. Their staff members are the best, so kind and knowledgeable. We never leave their appointments confused or disappointed..
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August 2023 by Justin Harrisbennett
They were great with my dog! Definitely recommend this place.
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August 2023 by Claudia P.
I would put -0 run away from this place! I took my perfectly healthy dog last Wednesday for her seasonal allergy. They offered their wellness plan which I signed up to...as part of the plan vaccines are covered so the assistant suggested I get the rabies while we were there since my dogs rabies expires 8/27 + the allergies shot. The assistant came back with more than 2 shots, I asked why so many she said oh minus well give her the distemper (even though we didn't have her records other than rabies) I asked is it safe she said yea so I trusted them. My dog didn't want to go near them I've never seen her like that before. The same night she started convulsing we took her back again the next day, the vet said it must have been a reaction and put another shot of cortisone and something else for allergies, she was so down (a very active dog it was heart breaking) then at night she started convulsing again twice we took her to Eclipse where they diagnosed my dog wirh seizures and will have to be on meds for life. I have called and complain to Banfield they fact they don't even seem concern no one has yet reach out they gave me a case number and no one has contacted me yet. I was told this would be too priority and I'm still waiting. I called today and they told me to wait or send an email. This is beyond unacceptable, zero concern, and empathy. If something like this happens at my job the VP would have reached out to the affected person and offer all types of help and support. This is a horrible place please please I wishes I read the reviews my whole family does nothing but cry while adjusting to the new life of our now sick dog thanks to Banfield for ruining our life. Please please please I urge you to take your dog elsewhere.
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June 2023 by New York Niki
Too many times I have sought medical attention for my puppies and they were either misdiagnosed, or prescribed the wrong dosage, causing one of my darling pup to developed ulcers. Thankful, each time I took them to another hospital and things were resolved. I do not recommend this location under any circumstance.
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June 2023 by Janet R.
Missed diagnosed, overdose RX of Prednisone, horrible customer service, on one doctor, not open every day.
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May 2023 by Grace Nicole Cortegana Camargo
They make it so hard for you to get your pet’s medicine from someone else! Chewy called them 3 times and had to fax the request twice. I called them twice as well and the first time they told me they had signed off on it and would send it by eod but of course they didn’t and I had to call a second time two days later after Chewy told me they had yet to receive anything.We have already switched primary vets but my pet still goes to Banfield for his allergies since they already have his prescription but at this point we’ll probably just have to go through his new primary vet to get the medication
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May 2023 by Donna D.
My dog since 2-14 has been going to Banfield in Rockaway. Dr Burke was her usually vet unless she left and came back then it was a random vet as DrMcKinney usually was doing surgery. In Feb 2023 she had her reg appt in which Dr Burke still has the covid phobia n would not allow owner in room. they asked for a urine sample and never asked to do bloodwork. Dr Burke said she needed to go on kidney food as her urine was cloudy. I asked if my dog was dying and she said NO. 2 months later my Dog was peeing n pooping in my house n very thirsty and I called back but Dr Burke has left the practice yet again n they had no appts n closed now on Friday. that told me they could see Brandi in 2 weeks. I immediately called East Hanover Banfield n Dr Favey saw her asap thanks to Katie the receptionist. after bloodwork they told me my Brandi had diabetes not kidney issues. 10 days later I called back as Brandi was not eating and Dr Favey said take her too Eclipse who is wonderful and said Brandi had very bad diabetes and it would takes weeks to get her back to normal if they even could. Brandi passed away that night 4/21/23 at 930pm. Banfield seems to be a revolving door of vets so if you are going to use them - use East Hanover and Rockaway is horrific as the misdiagnosed my dog and not even a card saying I'm sorry but East Hanover did acknowledge her passing with only a one time visit. major issues / take your dog to eclipse ax everyone there was fabulous to Brandi n her last day on earth.
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April 2023 by Marvin C.
Wonderful caring vets and assistance. With all the vaccinations and checkups included with their insurance it was a great deal.
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April 2023 by Jo Autore
Sometimes, they drop the ball, especially on emergencies. Like the service and care when is a routine appointment