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February 2024 by Cathy Rinko
Helpful, patient, knowledgeable, courtesy staff.
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October 2023 by Caitlin Sferrazza
Employees are terrible. A 2-hour pickup order took all day. When I called at 4:30, was told they were just starting to pack pickup orders for the day. Got a text my order was ready, went to the store and it took all 3 girls to get it together. No one knew what was going on with my order. They were beyond rude and completely unapologetic after making me wait. All 3 need to take a course on customer service. Never setting foot in this store again.
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January 2023 by Morgan B.
Jose was very helpful at the American Eagle in Rockaway and helped me find a lost bag past his hours working
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December 2022 by Dave Radcliffe
Good sales, good quality clothing.
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August 2022 by Emily Becker
Terrible experience at this store. I don't think I'll step foot in this store again. There's plenty of other stores to patronize that don't give off the vibe this place does. First off, they must either have no manager or the manager is a kid. So many very young "sales associates" who really don't seem to care at all about customers. They were running around the store like it was a dance party, only paying attention to their friends and to customers of the same ethnicity. This store had music blasting, to the point you could not here what others were saying. I'm all for music in stores but this was giving Hollister & Abercrombie. At check out I had one item and it took way too long because the cashier was more concerned about their friends and singing along to the song playing. The cashier could not complete one transaction without interruption because they were concerned their friends might leave and they were carrying on side conversations. I get it, they're kids and they don't have the maturity yet but I was in many competitive stores where the younger sales associates were absolutely lovely and helpful and at least pretended to care about customers.
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August 2022 by Bill Gorcica
My daughter loves this store
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June 2022 by Gunatit Patel
AE Rockaway NJI went to return something in the counter and two ladies were there. One ladies' there had ATTIDTE and was putting lipstick on. Also she was talking back in our face and was being rude. No respect for customers!Ladies was very bad and never would want to go back there
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May 2022 by Juliann M
Friendly staff and they were super helpful in finding jeans. The online ordering system was unhelpful and unclear about what you can actually pick up in 2 hours or less vs waiting for the order to arrive. I'm glad I ended up just going to the store.
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May 2022 by Abbey Marycela Diaz
Great customer service and great variety of jeans ? ?.
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April 2022 by Dylan shrago
Organized clean, friendly and helpful staff
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March 2022 by Michael Cerstvik
Great deals in the clearance section! Excellent service as well. Definitely recommended!
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March 2022 by Susana Gonzalez
Even though Britney was in charge of the clothing room, I asked her a question and she thoroughly explained me everything I needed to know and did a fantastic job at helping me even though she had to go out of her way to do so. She needs the manager position asap!
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February 2022 by Laura S. Ospina-Gonzalez
Even though Britney was in charge of the clothing room, I asked her a question and she thoroughly explained me everything I needed to know and did a fantastic job at helping me even though she had to go out of her way to do so. She needs the manager position asap!
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February 2022 by Victor Desousa
Great prices, nice lines and very friendly staff
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February 2022 by Bunny R.
I ALWAYS have a positive experience here! This is one of the larger American Eagles in the area. The Womens section always has much to offer. The staff are always there to look for a size or style for you without hesitation. The appearance of the store is always neat with staff making every effort to make rounds to retold. I am always offered to order items online from in store via the staff, which is a great bonus. Knowledgeable staff always ready to help!
