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December 2023 by Donna Gentile
Was replacing my gas fireplace and wanted a new look. Mitch was very helpful in assisting us. He came to our home to make sure what we wanted would work. The crew he uses to do the installation and stone work were professional and made sure to protect my floors in the areas they were working in and made sure they cleaned up every day. Would definitely recommend. Thank you Mitch and Charlie and his crew.
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December 2023 by Frank Sharp
Mitchell walked me through some ideas on how to fix my gas fireplace. I was never a customer and called looking for possible repair, but Michell still took the time to help me out and walk me through some options. Very helpful, and has my business in future.
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August 2023 by danielle m
Rude customer service . Will not recommend.
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March 2023 by Celeste Toth
Mitchell was so easy to work with & took his time explaining everything. He wanted to be sure I got the “fireplace of my dreams”….& I did!! The crew is amazing. So thorough, talented, hard working, on time, clean, polite…. I can’t say enough good things about them. If you’re thinking of getting a fireplace built & installed… think Creative Fireplace.
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January 2023 by Nita Patel
Mitch was wonderful to work with and helped make the project happen for us. He came to our house to look at our existing fireplace and give us some ideas, answer questions about the fireplace. We enjoyed our experience with him because the relaxed atmosphere included no high pressure sales tactics. Mitch was present during the actual install of the unit and took the time to personally explain how it works. We are very pleased with the fireplace.
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January 2023 by Cjp (Firematic)
Absolute perfection. From the first phone call to the installation. Extremely professional and top quality products. We had the best experience ever! I would recommend Creative to anyone looking. We cannot express how happy we are with the job they did.
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January 2023 by Kyle F
Unbelievable and offensive behavior is what we got from Creative. Many promises were made and Mitch seemed to be on top of things. However, this turned out to not be the case. This was the most unprofessional and confusing experience of my life. Mitch has been nothing but disrespectful and especially condescending to my fiancé and I. He literally just screamed at me at the top of his lungs on the phone. Apparently, he is not capable of handling the commitments that he makes. He even took it a step further and insisted that I sue him instead of just finishing the job. He heaven threatened us with a legal loss. Please do respond to me Mitch or family. This will fall on deaf ears and is a moot point. Please consider this a warning to not do any business with Creative or Mitch. Simply an unbelievable time trying to have a simple thing done.
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January 2023 by Annie Hunter
I wish I could give zero stars. Mitch is the most unprofessional and hostile person I have ever met. It took 3 times for his workers to come work on our fireplace for it to still be unfinished and when we asked when they will be back to finish the job he screamed over the phone at myself and my fiance that we need to lawyer up because they are finished. We have been nothing but patient with this company and it is extremely disappointing. I do not recommend them to anyone.
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January 2023 by Sai Devotee
We had call couple of companies and only Mitch returned the phone call. Jay, his son called 30 mins before heading our home, explained what he will be doing, very professional and job well done!!! Highly recommended...
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January 2023 by John Piecko
Mitchell was great to work with !! He was very informative and listened and answered our questions and concerns. He managed the total install and it was done seamlessly. I would highly recommend him.
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January 2023 by Alexa Cottrell
I cannot say enough about the amazing work that Mitch and his team did. I am a first time homeowner and single woman and Mitch and his team made me feel safe and respected. I had many bumps along the road in my process due to a temporary CO and Mitch helped me navigate them. I am absolutely in love with my fireplace and get tons of compliments on it. Thank you Mitch for all of your time and help!
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January 2023 by Sarah Carey
My husband and I recently bought a house and dreamed of transforming the dated living room into a room with a fireplace! The room had paneling and a tiled ceiling. We wanted to take out a window and put in a fireplace. Mitch and his team (Charlie, Juve, Max and Vinnie) made it happen and did an OUTSTANDING JOB! Not only did they build us a fireplace, they also finished our room with paint and trim and made it such a beautiful gathering space for us to enjoy for Thanksgiving!! They are truly the BEST! We highly recommend them!
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January 2023 by Martha Field
What a wonderful experience. I spoke to Mitch over a year ago. He came to my home, we discussed options. I waited a year before deciding to move forward. Mitch was awesome when I contacted him. He never pressured me at all while I was in decision mode. The whole experience was so flawless and I got exactly what I wanted. My gas fireplace has added such warmth and coziness to my home. Thank you Mitch!
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January 2023 by Zachary Wilson
My gas stove was not lighting. Mitchel worked with me over the phone to figure out the issue and I was able to solve it myself. I really appreciate his help and I highly recommend Creative Fireplace!!!
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May 2022 by Kyle F.
Unbelievable and offensive behavior is what we got from Creative. Many promises were made and Mitch seemed to be on top of things. However, this turned out to not be the case. This was the most unprofessional and confusing experience of my life. Mitch has been nothing but disrespectful and especially condescending to my fiancé and I. He literally just screamed at me at the top of his lungs on the phone. Apparently, he is not capable of handling the commitments that he makes. He even took it a step further and insisted that I sue him instead of just finishing the job. He heaven threatened us with a legal loss. Please do respond to me Mitch or family. This will fall on deaf ears and is a moot point. Please consider this a warning to not do any business with Creative or Mitch. Simply an unbelievable time trying to have a simple thing done. Thousands of dollars later, three days of people coming and going, and all I have is try is partially installed insert.
