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December 2023 by Andrea F.
I have been waiting in line for pick-up with no in front of me for 35mins. When I asked how much longerI was told they only have one person working for drive up and pick up. I see several people walking around the store that work here. This is ridiculous!!! The woman who is handling the desk is very slow. She also, let someone cut in front of me.Very disappointed in the customer service.Avoid if you can.
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November 2023 by Christoph H.
Bought a sealed! Video game here. There was no game cartridge inside. Apparently it's a thing for people to return empty gaming boxes and the employees wouldn't check the inside as they got sealed again. What a scam! Calling the hotline has been a nightmare, after 3-4 tries and 4-6 weeks later I finally got a email answer that I can bring the empty box back. In the store the employee would not know about anything and not take it. Didn't have time to discuss but will come back in the next weeks! This is crazy - you buy a sealed game and it's empty!
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October 2023 by Tom M.
The worst target ever. Everything I buy always is broken out of the package. Have been trying to call the guest services desk for the past half hour and just rings until the call disconnects every time.
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August 2023 by Idaho P.
Target of Riverdale, NJ is a sub-rate, terribly managed Target that violates consumer law, resorts to false and deceptive business practices, and doesn't even follow Target's own promised policies!Target promises a price-match policy with advertisements from nearby competing stores, whether food stores or non-food retailers. But when a price was literally verified by two Target employees - one a front-end manager - from Shop Rite's online weekly sales advertisement pulled up on their own cellphones, the excuse the Riverdale Target gave for violating that policy was that their price match app (which customers have no access to!) supposedly did not recognize Shop Rite as a competitor! That's total BS, as Shop Rite is a major competitor of any store selling food in North Jersey and throughout the state, and other Targets willingly match Shop Rite's prices. But not Target Riverdale---after wasting over 10 minutes verifying the sale price ($1.99 at ShopRite versus $3.59 at Target for a loaf of Thomas's Cinnamon Raisin Bread).But Target Riverdale wasn't finished violating consumer law yet. After failing to honor their price-match policy, they refused to give a rain check on their own advertised sale price for Veggies Made Great fritattas and muffins---posted as being on sale at Target for $5.49 (versus $5.99 or $6.39 regular price)--but being out of stock on two of the advertised sale product varieties. As customers know, a "sale" without stock or a readily given raincheck for when stock returns to store shelves or freezer cases is nothing more than a SCAM, because the sale price is rendered meaningless.Dishonest treatment of customers is the rule at Target of Riverdale, NJ!
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December 2022 by Lorraine M.
I have always been a big Target shopper. I like their selection and their prices are usually good. Today when shopping at our local target we learned that they don't allow dogs. Evidently this is a new rule. Because I have been shopping with my small senior dog in his stroller for years. There are new signs on the carts that say dogs cannot go in the carts. Which is understandable. When we entered the store a sales associate told us we couldn't put the dog in the cart and figured we wouldn't since we had him in a stroller. Which she said is fine. After shopping for about an hour another sales associate told us the dog has to leave the store. Btw, its 10 degrees out today so leaving the dog in the car is not an option. As other retailers are becoming more dog friendly, it seems Target is going against the trend. I find it ironic that they sell pet food, clothes, toys etc. So I guess they want your money, just not your pet in the store.
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October 2022 by Mar M.
I have never had a problem where with customer service or support. Any associate I interact with is always ready and willing to help me .. with a smile! I don't see this in a lot of retail stores today as people don't seem to want to work or do their job anymore and good customer service seems to be a lost art. But I find the associates here to be very helpful and they make me feel like a valued customer. Most recently, the gentlemen in the Tech department assisted me professionally and courteously.
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September 2022 by Brandy N.
Carts blocking exit( In store) , skateboarder outside with all the parked cars blasting his music , trash all over the entry way and throughout the store. Eggs sitting in sticky wet mess on shelf. I got nauseous and left all my things in cart . This store has taken a nose dive , but for years has always been my go to. I spend around 4 k a year at this store in pickups but now that I see how filthy it is there is no way I'm buying anything there anymore. Im so grossed out .
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August 2022 by Lizzie P.
Today I did an online pick up for the last three frames in the store. I came as soon as I got the e-mail that my order was ready which was within an hour and a half. After waiting in the store for over 20 minutes they told me that someone gave my order away to someone. After being told that news they gave me a refund and a $10 gift card. I will not be going back. The people behind the counter seem lost and not put together at all. They had everyone waiting and they did not seem to care about other peoples times but they're own.
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August 2022 by Maryann T.
Was very disappointed with the condition of the store..everything was in disarray. I saw staff, but no one was fixing the mess. Got ladies underwear and it was torn apart, mismatched, open packages... horrible! Went to check out rugs and the candle cart was in the way. They actually had someone re- organizing the shelf of candles. Decided not to buy an Entry mat. Figured the kid was on a roll. Wish more of their staff was like this kid. Working hard. Looking at the reviews only 4 months ago it was fine! I hope they step up!
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June 2022 by Maricia H.
This use to be my favorite target because the staff has always been so nice. However that last three visits have been unbearable. The store is beyond disorganized and messy. To be honest I truly believe it's a safety hazard. I nearly tripped several times while trying to move through the store. I was there at about 12noon and it was like the store had not been cleaned the night before. I was so flustered I had to leave without getting everything I needed
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May 2022 by Kristen M.
Gotta say had amazing service getting some stuff out to my car Savi was not only polite but very helpful. So nice to see employees going the extra mile with a smile !!
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April 2022 by Irene R.
A very large Target! And I'm used to large Targets but this one seemed exceptionally large. Could be because it was nicely kept (it was an hour before closing and, yes, there were a few items out of place, but that's to be expected at that hour -- compared to some Targets where it looks like the store vomited clothes all over the floor as soon as they open their doors!), had ample selections and the staff was friendly. The lady at Returns (Sorry! I can't remember your name!) who had the title of "Trainer" was extremely helpful and diligent. She had a problem finding the two pillows I'd ordered online (they sent the wrong ones) in the system. However, she wouldn't give up until she rectified the situation. Oh, and I looked up the stock of pillows I wanted to purchase online at 4 pm. It said they had 8 in stock. When I arrived at 9ish, there were 7 pillows (someone probably bought one in that 5 hour window). It took a bit for me to find the ones I wanted but they were there. So, I'm not sure what some other review said about their not having the stock they say they have. I highly recommend this store!
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March 2022 by Angela G.
This store is clean, organized, always has what you need, and the staff is friendly and helpful. The only reason for 3 instead of 5 stars is there is always, ALWAYS a long line. Today I'm waiting in the long line, which is to be expected for a Saturday afternoon, but it seems like there are always only a few registers open with long lines. Even the self checkout line is usually very long. I understand they may be short staffed post-pandemic, but the lines sometimes deter me from making a purchase if I came for just a few things.
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February 2022 by Michael P.
The website says there are a few items in the store and when you get there none are left. Prices charged do not match what is on the shelf. Try to call the store and no one answers. Very poor customer service
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December 2021 by Jane L.
Called Tech department to find out if certain product was available. Staff was professional and friendly on the phone. He said yes, they had item in at this store. Said will drop by soon to pick it up. Got to the store and no one was located at the Tech department. Asked for assistance from another staff nearby. She called on radio/phone and they guy just came. Mentioned that I called earlier and he went to get the item and inquired if I was ready to check out. Very pleasant shopping experience. Will definitely come back to shop at this Target.