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February 2024 by Kathie Post
I used the restroom and it was completely disgusting. The board of health should go in. There was blood on the seat! Come on do better!!!!
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February 2024 by Happy C.
Love the store and selection. Staff are very willing to be helpful. They are limited due to understaffing so sometimes a long wait at cutting table or register or if you have a question. Great fabric selection. Best big box store for yarn. Should bring in prym hooks and needles.
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December 2023 by Eivets R.
So sad, such a fun store but only 1 person at checkout and that person is as frustrated as all of the patrons. Get some employees maybe
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December 2023 by Liam A.
some lady came up to me and screamed in my face. which I don't appreciate at all. very rude lady. i am not happy at all
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December 2023 by Leo Grand
Nice and big store! You can find there anything you need!!! Amazing fabrics! Love it??!!!
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November 2023 by Jennifer C.
Why oh why is there always a line here ?? I got into the store and found my item in 5 mins. I waited 15 mins to check out and I was second inline too. They never all extra cashiers to the front
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November 2023 by Louise Roman
Was in Joann’s in riverdale and had to use the bathroom and it was filthy toilet paper on the floor in all stalls the bathroom smelled and their was no soap in the dispensers. They need someone to clean it throughout the day. Other then that the store was clean and sales people friendly
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September 2023 by Erika Krausse
The store has a wide selection of products.Store personal is helpful and friendly. Willdefinitely be back.
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August 2023 by Lynn F.
HORRIBLY RUDE EMPLOYEES! I was shopping with my autistic teenage daughter when she mistakenly tested a marker on a piece of cardboard which others had also tested markers on, not seeing the below-eye level sign that asked customers not to do so. Suddenly, a female employee with short dark hair and red contact lenses came storming into the aisle and began aggressively yelling at my child, accusing her of vandalism. She pointed to a not-very-obvious sign on the shelf below that asked people not to test the markers and shrieked "This LITERALLY says do not test, can't you read?!" My daughter quickly apologized, saying she hadn't seen the sign but this wasn't good enough for the employee, who continued to angrily berate her for another 15 seconds in a loud, hostile voice. She then ordered her out of the aisle and followed her to the next aisle where she stood with her arms folded, breathing heavily, and glaring at both of us as if we were thieves. She shouted "Don't vandalize anything in this aisle either!"and then proceeded to follow us around the store. Taken aback by her combative tone which didn't fit the situation at all, we approached the check out counter with our purchases, and I asked to speak to a manager. A young male cashier identified himself as the manager and I recounted the incident to him. I stated that my daughter was mistaken in testing the marker on a piece of cardboard but explained that she is autistic, and said that I felt the employee's reaction was "over the top" and unnecessarily nasty. I said she could have simply pointed out the sign, but didn't have to humiliate and frighten a disabled child. The "manager" then said that the antagonistic employee was in fact the actual manager, and defended her tirade, suggesting that my daughter "could have just not vandalized the store property" (which was again, not a shelf but a small disposable square of cardboard). I again acknowledged her error and said that my issue wasn't with the rule itself, but with the employee's demeanor. He then very curtly demanded that I "pay for my items and go, because I was holding up the line". These people have no idea how to treat paying customers and lack the most basic kindness and understanding. NEVER going there again!
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August 2023 by Allyson Brinson
Very friendly customer service and a very clean, organized store.
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April 2023 by Bruce Magidson
We'll stocked and tidy store. Fantastic parking.
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March 2023 by Mr. E Ruiz
The cashier must have been having a bad day. Didn't even ask me for my rewards number and wasn't very nice.
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February 2023 by George Lundberg
Store is very clean and organized. Staff is super friendly and helpful!
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January 2023 by Carol Speck
Excellent associates! Everyone was so kind and so very helpful!
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January 2023 by Shanese Williams
After 2 disappointing experiences at the Middletown NY store located @ 88 Dunning Rd suite 23 and Paramus NJ store located at 30 A& S Drive. I have to talk about this store and the staff.On December 9th 2023 still looking for this fabric that online is saying is in these stores. I need this for Saturday and I’m praying all the way to the store, God please let them have it. I walk into the store located @48 NJ 23 Riverdale NJ 07457 and God planted an angel right in front of me, as I walked to the fabric a lady named Argent was standing there and said how can I help you. I started to laugh. I said I’m so happy to see you, I had just been through hell at 2 Joann stores prior.I showed her what I wanted and there it was. I also noticed that this store was very neat and in order and she knew the product and the location of it. God answered fast!!Then 2 other angels appeared Marisol and Christine and they began helping with advice that I asked for and it was such a pleasure to walk in a store and get this customer service. I was sooo happy! They measured twice and cut, I was a happy soul. They were really good to me.The manager Argent is a quality human and she cares about the appearance of the store, her staff and her customers.So I’m not sure who is going to read this but some employee of the month and some raises need to be in order. The staff needs to be rewarded for doing a great job. The staff that’s not doing their job need to be trained.I will always go to this store @48 NJ 23 Riverdale NJ 07457 anytime I need fabric because the customer service is an A and the store is neat. Let me tell you they car a lot in that store and it shows. People will always remember how they were treated, I know I do.