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October 2024 by Danielle Scott
Rotated my tires and "balanced" them due to vibrational and shaking of my tire. Said it was all good. STILL having issues and won't get me in until late next week. They didn't do the job properly and now my car is unsafe to drive. But I have to wait until NEXT week for them to re-fix what they did.
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November 2023 by Waira Chard
Always super helpful
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October 2023 by josh tanis
Couldn't get in contact with anyoneFor 2 weeks they say there's only 1 person who works there and if he's under a car you won't get him and I couldn't even leave a message,And the only way to order tires is online or in person, zero stars
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October 2023 by Bill F.
Good prices and great service.
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August 2023 by Sarah Ciocher
Tried ordering tires for my boyfriend’s car and got the runaround about how the supplier and BJs consistently mess up orders. This was odd, but we decided to proceed. Two weeks later, he gets a call that the tires are there and to schedule an appointment. They are short staffed but eventually, he got an appointment for a time that worked. Upon arriving, I was completely ignored and the person at the counter would only speak to my boyfriend. He was told that the wrong tires came and that they tried calling/leaving voicemails to inform him, but that wasn’t true. The appointment never should have been confirmed if the tires were wrong. Very dishonest practices and a complete waste of our time.
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August 2023 by Allison C.
I don't know why I bothered. Waited 20+minutes at the deli counter. One guy helping (and I use that word loosely) customers waiting and one guy doing somebody's catering order. When the next number called wasn't there, instead of calling on the following number, the guy went and started a phone order! While people were waiting at the counter!!! No sense of urgency to help the people waiting in front of him. This is why I keep my Costco membership.
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July 2023 by Thaier H
good service
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June 2023 by Phil B.
First off the deli guys were great, Quick, competent and courteous. Next issue, When is the RX eyeglass dept ever open, Every time I go there its not open. While there today around 3:30 this announcement comes over the PA system over and over and over again for the membership dept to pick up the phone, All the while there are three women leaning on the counter yacking and having a good time, They looked like the three stooges doing their comedy act. They would have heard the announcement if they weren't so loud.
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May 2023 by Luna C.
Deli department order from your mobile has been out for over a week lately even then when it works you could order it in the morning and your orders are not ready they turn it off and the people in that deli department they asked for 10 cold cuts and nobody knows how to cut them horrible place
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April 2023 by Erwin Hackl
Super friendly.
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January 2023 by Sarah C.
My SO and I visit this location whenever we want to restock on things like Premier or drinks. There's always plenty of parking and somehow, we've always had the good fortune of not dealing with massive crowds, regardless of the time we visit. We use the app to make our purchase at the end of the trip, which avoids waiting in line and gets us out of the store quickly. For most of our visits, we end up hitting the deli counter and there's usually a long wait. Going forward, we plan to order those items ahead of time on the app instead of waiting. If you can't tell, I highly recommend utilizing the app to cut down on time wasted. The items we return for are always in stock and we've never had an issue with finding things in the store. Overall, I think this location is great and much less hectic than other ones we've gone to.
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November 2022 by Rob S.
BJ's always has good sales and good products. The wait on line is usually not too long. One of my favorite places to shop
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October 2022 by Ellen M.
In 2021 when i shopped there before my membership expired, my daughter accidentally ht the "auto-renew" button at the register. We immediately went to customer service & had the rep cancel it. She said it happens a lot because of the placement of the button. Got a renew notice in the mail in oct 2021 but i'd decided not to renew. Never used the card after that membership ended. I got another renew notice in the mail at the end of sept 2022 & i saw that it said my membership was ending on 10/31/2022. Thought it was odd but threw out the mailer - i hadnt been charged & never used it anyway. Couple days later, BJ's billed my credit card $58 for the cost of renewal. Called, spoke to guy, he says theyll cancel it & the money will be refunded in 7-10 days. That didnt happen. Went to call again but checked my cc statement first & i see that BJ's HAS NOW BILLED ME OVER $117.00! Now im pissed! Call again, rep keeps putting me on hold, cant explain except to tell me that he has to report it to their "escalation dept". Im like, mgr now! Transferred me to "escalation mgr" who proceeds to tell me im being billed for 2021 & 2022! SERIOUSLY? Membership not used all that time & BJ's thinks they are going to make me wait another 10-13 days before THEY RETURN THE MONEY THEY STOLE FROM ME????? NEVER SHOP AT BJ's - THEY WILL ROB YOU!!!! AND LET ME ADD - BJ's WANTS *ME* TO PROVE THAT I WAS CHARGED OVER $117 BEFORE THEY WILL EVEN CONSIDER MY REQUEST FOR REPAYMENT OF THE MONEY THEY TOOK ILLEGALLY. AND THIS WAS AFTER THIS 'TONI' (SP?) PERSON TOLD ME I WAS BEING CHARGED FOR MEMBERSHIP DUES FOR 2021 & 2022! Took 2 solid weeks, incredible b******* with all of BJ's "customer service" team! They tried everything they could think of to delay returning the money they took that I certainly did not authorize!
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July 2022 by Kenneth Newarski
Excellent service! I brought my wife’s car in for a leak. Not only did they not charge us when they couldn’t find a leak but informed us the tires were overinflated. Will go back for all my tire service.
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July 2022 by Mikey M.
Some genius decided it would be funny to make all of the self-checkout lines 15 or 20 items or less. Who even GOES to BJ's for less than 20 items? Dead serious, the guy who checked us out would scan an item then have a full minute's convo with staff, other customers, etc. before scanning the next item. It took forever to get out of there. Never going to that BJ's again and if they are doing this at all stores, I will be ending my membership. What a CROCK. Whatever exec thought of this asinine plan should be FIRED IMMEDIATELY.
