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July 2024 by Shimul Rahman
To the Management Team at Willibrok Mall BJ's,
I would like to bring to your attention the need for front-line manager Margarate Sterling to improve her professional behavior and customer interaction skills.
Thank you.
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July 2024 by wilson
Terrible customer service I was there with my family shopping and I got few shirt and when I got to the register to pay for the shirts the lady scan the shirt and they couldn’t find the shirt in the system and the lady told the front manager that she couldn’t fine the price of the shirts and u know what he sed to her . That he doesn’t have time to check for the price that to come tomorrow to purchase I can’t believe he sed that . This happen July 3 2024 on a Wednesday 9:00 pm
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July 2024 by myrto gripshi
Who ever is that idiot short, bald and blind little child that you guys call manager, soo rude and smells like a gas station bathroom! Never coming here again
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May 2024 by mark doughty
Always shop Riverdale, great people products are usually great.....but.......today and last Saturday the baby seedless watermelons were found to be over ripe. Last we salvaged over half of one, today, it went into the trash. No way to contact customer service directly over the phone ☹️
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May 2024 by kk p
Online ordering is confusing ,coupon should be availible to clip as soon as purchase is made
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April 2024 by Miriam Hatem
Terrible customer service, 0 help from any of the employees. They never know anything. Most of them are rude, and treat you like “finish your shopping and get out” even though they literally see me at least once a week. Not once was I able to get an answer for any basic questions - such as: where can find such and such product? I’d get a response saying “I don’t know” ?
Someone here also mentioned that a lot of the shelves are empty- and I agree, that is the case most of the time.
I have been coming here for the past year because of it’s convenient location- but honestly, it’s not even worth it anymore. I am cancelling my membership. I’d rather drive to wayne’s Costco instead.
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April 2024 by kay
somone called my man handsome and followed him.
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March 2024 by Pam VE
Beware, there is an senior man called Hank checking the tickets on the door that is s racist and discriminatory, I already had two extremely rude situations with him. Head office is aware. He just let a non Hispanic woman pass without even checking her bags, but made me count my items and mentioned I better not be having anything hidden in between the cart. I am apalled by the racist comments of this employee. I Will cancel my membership.
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February 2024 by George Schreck
Shelves missing alot of product, terribly under staffed a registers. Staff that was present was very helpful and friendly
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February 2024 by S. L.
Why are the prices in this BJ's much higher than others? Searched up online and almost every product has a higher price here. Prices can go higher up to 10 dollars per item.
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December 2023 by mark torsiello
I was at your store during Christmas and it was my first time in a BJ’s I’m from Manahawkin NJ and was up in the butler store for the holiday. The store was immaculate very organized and carts that actually rolled. After shopping and was online a young lady Gina took care of my order and she was so polite and pleasant something I never experienced from any store in the last 20 years. Thank you to BJ’s for having quality workers in your store . I’m going to sign up In Manahawkin bj’s I hope the service is as good as in Butler
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December 2023 by Kizo
BJ’s is nice place to go for walk / shopping etc….. just avoid this BJ’s in Riverdale as this one is sorry to say big miserable spot, employees are disrespectful, unprofessional, rude, total 0 customer service. Lady’s at the registers looks like someone is forcing them to be there and work , Customer service desk employees it’s sad to say customer service when all that they do have nothing to do with customers. This BJ’s is huge disappointment for anyone who expect nothing but smile and normal customer service which is nothing els but be polite and happy while working. Here in this Riverdale BJ’s polite / normal and smile looks like hade never existed !
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December 2023 by Rodney
I think the deli department has an incel probably based on how one of the men behind the counter was interacting with a female patron. She asked for plain ham and he barked back "what does that mean? We have all sorts of ham, what do you mean by plain?"She then asked for a pound and a quarter of the plain ham and he asked "so you mean 20 ounces?" Then he proceeded to "air math" adding 16 ounces plus another 4 ounces. A complete moron if you ask me, I doubt he'd try that with a male customer. This happened on Sunday December 10th.The same derp gave us peppered ham instead of peppered turkey. Too bad we didn't notice until we go home.
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December 2023 by Robert Vitale
Recently bought 6 pack of so called fresh rolls.i brought them home and on back of bag there there was a hole with mouse bites in the bread.6 dollars in the garbage. C heck your items before you purchase.
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October 2023 by Bobby VanPeenen
Top notch! Staff is amazing!
