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February 2024 by Lynn Albanese
The group of young people running this dealership are TOP NOTCH!!! Professional, courteous, friendly and they go above and beyond to help!!! Cali is especially AMAZING!! I was DELIGHTED with my experience there!! ???
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January 2024 by Stephen Crocitto
The person who helped me was professional, efficient, and courteous.
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January 2024 by Casey Snyder
EDIT: The customer service rep was very helpful and gave us a partial refund, so I am amending my review. Their staff is not at fault for our issues anyway just to be clear; just a symptom of the industry as a whole.----Every time we get a car here there is a problem with it. The first time they gave us a car with old windshield wipers, now they give us a car with a radio that stays on and drains the battery. We call and their only suggestion/offer is to call another branch and hope they have a car. If you want a car that works, don’t come here. I guess by the other reviews you have to shell out for a luxury rental if you want to get to your destination in one piece.
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January 2024 by Karen Enrico
Excellent, friendly service
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December 2023 by Rajindra John
Great fleet and excellent customer service at the Ridgewood location !!
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November 2023 by Angela Lynn
Evan was very helpful, kind, and professional. Very easy and efficient rental process. Cars are clean and almost new. The Nissan Murano was a great rental. Get your next car rental here!
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October 2023 by Ann S.
I called this location prior to making a reservation through Costco to see if they could pick up. I was in the pick up location, but was informed that no vehicles were available until later in the evening and that there were no economy cars. I didn't want to spend a lot on a rental car on my trip, so I asked if they could honor the Costco reservation with any vehicle that came in. I was told yes, but that the vehicles were not expected to be returned until 4:30p. The rep said that I could call back within an hour to see if any vehicles were returned earlier than anticipated to get an earlier rental. I did just that and was told by a different rep that they would not honor the price even though a vehicle was available. It was a standard from an economy. When I asked how much the cost different was he said five dollars, but that he wouldn't be able to honor the price on the original reservation. He said there was a misunderstanding, but last I checked, I don't have any comprehension issues, and I took the time to call and make sure the reservation cost would be honored prior to even booking the reservation. So - 1. I was told two different things by two different people at the same location prior to, and after booking my reservation. And 2. They wouldn't match a five dollar difference in cost to honor a reservation that I was able to make online, even though they didn't have vehicles, which is not my problem. Needless to say, I canceled the reservation with this location. Rented from the Mahwah location instead, who both picked me up and honored the reservation price. Don't waste your time with bad service.
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September 2023 by William Trafka
I have always had outstanding experiences at Enterprise in Ridgewood, NJ. Most recently, I rented a car for one week. Callie was the agent who not only helped with the rental details, but generously picked me up at the train station and drove me to the branch, and one week later drove me to my workplace from the branch. She was friendly, courteous and professional. So impressed with the great staff at the Ridgewood branch. Thank you.
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September 2023 by Yanky Silberman
I may reservations online and when I came down to the location the guy told me that this car is not available and sometimes they have problems with the online booking so this place I'm not recommended for anyone
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September 2023 by RONALD WADDELL
NICE VARIETY AND ECONOMICAL. STAFFER CONNER WAS VERY HELPFUL IN EXPLAINING THE TERMS OF RENTAL!!!
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September 2023 by Jason Phillips
Very friendly and helpful staff always a great location to rent from
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September 2023 by Brian Moran
In and out in 10 minutes, thanks to Evan and Connor. Excellent service!
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August 2023 by Maria X.
I am very disappointed with this establishment. I have been renting vehicles from them over the past few years, but this time was very upsetting. I am moving my daughter into college this weekend. I needed to rent a large SUV which I have done in the past. I spoke to someone yesterday from there and I told them that, it would have to be put on a debit card because I do not have any credit cards and they assured me that everything would be fine as long as I brought my passport as a second form of ID. When I showed up there this morning, they told me that they would not rent me the SUV and they wouldn't even stand there to discuss, the circumstances with me as they walked away. They were very unprofessional and I am left trying to figure out what to do at the last minute.
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July 2023 by Russell B.
I booked a vehicle and was confirmed with a confirmation number 2062175278. email states CONFIRMED Then this morning I get a call from The "manager" Dan. We have no cars, we cannot help you, the web site does not work correctly, it allows you to book a car that we do not have. I may be able to get a car for you at 4 pm. Nothing else I can do. Really? is this a joke.. BTW we rent 5000+ vehicles a year, perhaps even more. Hertz..Avis... expect our call.
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July 2023 by Damien McAndrews
Super friendly and competent staff. Nice selection of cars.
