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February 2024 by slikvic_911
from one parts consultant to all other parts consultant. DO NOT WORK AT A DELAER IF YOURE NOT GOING TO WORK PROPERLY.
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January 2024 by TheODDTrucker
Great people. Respects the Drivers. Solid-Precise Work. Will be doing business with Gabrielli for many years to come.
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October 2023 by Owen Barnes
We have been coming to this Kenworth dealership for over 30 years. I have purchased multiple trucks. Most recently I came to them because my truck sat for two and half years due to the pandemic. after keeping my truck for over 6 weeks they corrected or said they corrected what seemed to an issue with the fuel line distributing unevenly. I drove over the road and it even 500 miles in I run out of dispel or so I thought. I check the tanks and one tank had 3/4 full and the other was empty. I came back to them a few month later complaining of the same issue. They kept the truck this time for a little over 4 weeks. I go back out on the road and the same issue happens. I came back a third time with the same issue. I expressed to them that I was driving home from Arkansas and my father had a severe diabetic cramp that caused him to be rushed to the hospital off the highway and that in all of this the truck had again shut off but had fuel. I spoke to the two men out the counter with basically tears in my eyes and told them specific I can not afford to pay you guys anymore money the truck should be under warranty if you are going to charge me anything just let me know and I won’t do any work here right now cause I can not afford it. They instead hooked up their computer system to run a diagnostic and sent me an invoice stating I asked why isn’t my work under warranty they stated it was a completely different hose (same issue just different hose) I’m coming back for the same exact issue I have been coming for and I specifically stated my father is in the hospital I can not afford anything. I ended up not being able to get the work done but had a bill before I could even taken my truck back because of their diagnostic run to assess the problem. In my 3 visits there I have spit over 35k for my problem not to be fixed and not to mention the emotional and mental toll it took on me as my father laid in the hospital fighting for his life. I hope they can just maybe hire more capable people to do the work. I understand business but last thing the customer said is if it would cost me anything and not under warranty don’t do anything I’ll take the truck and they agreed to just charge me again for a computer test is absurd. Last but not least if you are an over the road driver and end up in Newton, Iowa area I got an excellent mechanic who fixed the problem in a day and a half and I no longer have that issue. I probably won’t ever go back here because they hold your truck hostage for weeks, charge an absurd amount of money, and the problem won’t ever be fixed they just want you to come back. Not to mention the lack of compassion and empathy after being told verbatim I can not afford it. They took advantage of me.
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July 2023 by g B
Terrible dealership try to avoid at all cost!
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May 2023 by Angel Rod
Great customer service
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April 2023 by Michael Florio
They have plenty of tricks in stock ready for work...I recommend a visit
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March 2023 by Francisco Rodriguez
Nice people all you need one stop
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February 2023 by Rigoberto Rodriguez
Not very attentive parts reps but I think this is becoming the new normal.
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January 2023 by vishal aggarwal
Body shop work was very good and Mark is the Guy. Thank you Mark
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November 2022 by RRM TRUCK REPAIR LLC
Excellent customer care is always provided. Alex Araujo and Jhon are my guys, always happy to help our business with whatever may be needed, and always does so to our satisfaction! I've been working with him since my business opened and I appreciate his help and support greatly. Thank you so much guys! :)
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September 2022 by Choo Wee
This place sucks ass….worst place ever please if you plan on bringing your truck here make sure you have money saved up and plan on being down for a while….
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August 2022 by Robert Whittington
Lousy place for truck service. They are very slow. No trailer parking. Can't stay in your truck overnight. Driver's lounge is very small, hot (no air conditioning), no vending machines, not even a television. Good luck on trying to get info on the status of your truck or when it will be ready. No shuttle service to or from a motel. To top it all off, I went in to repair an air leak, waited 2 1/2 days for repair.
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August 2022 by Steve Moyer
Confirming the reviews on long hold times and can't get ahold of anyone. The Company says this not there norm. Well a year later seem to be now. Call parts to get a price on a part. Gave no info put me on hold for almost 30 min. Skrew that. Will spend my money else where
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July 2022 by Acromaniac Lord
The only place my truck goes for service and their parts department is top notch!!They might be busy a lot but if you know like I know an empty shop isn't a good one .....
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July 2022 by Ricardo
This place is great good help quality stuff very nice people highly recommend coming to this spot
