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July 2025 by Elise Bennett
Ordered several pieces of furniture a few months ago. It was delivered on 7/10 and while I signed off on delivery I didn’t fully inspect a marble dining table. While I realize marble has markings this table has many red streaks which should not be there. I called the store within minutes of delivery and spoke with Ray. He told me he would put an escalated ticket and the company would be in touch with me. On Saturday 7/12 I went to store to look at piece they had and there are no markings on display table. Ray happened to be there and when I asked him about it he told me it could take up to 72 hours to hear from their headquarters. He was condescending , rude and totally lacking in any customer service skills. It is now 7/15 and I have not been contacted by their customer service team. I will never purchase again from West Elm, regret I didn’t go to Restoration Hardware or Arhaus. Attitude is complimentary at West Elm, but no guarantee of quality product. Never again!
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July 2025 by Anthony Romano
Everything was wonderful about this store.Especially our decorator who is helping us phenomenal.You ever need furniture?You must shop here ashapia
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December 2024 by Peanut Designs
I have shopped from this story many times but latest experience was very disturbing. I walk into the store while I was greeted all three associates were too busy chatting by the register rather then doing their job.
And when asked a question, the male associate was overly high-and-mighty with his responses, so I walked out saying, ‘I’ll just order online.
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July 2024 by Daniel Stern
The people who work in the store lied to us about the delivery date and delivery process told us we would have our furniture in 3 weeks but the communication between them and the company warehouse is very wrong because they said it’s gonna be months and the warehouse told us that the employees regularly lie about delivery dates and processes to make sales
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May 2024 by Michael Diaz
Wow,what Great designs
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November 2023 by Raymond B.
West Elm is a first class store with horrible customer service. I bought a complete home of furniture and have no set date for delivery. I am talking about months trying to nail them down with a date. West Elm did take my money AND they fail to realize my frustration. I have tried to cancel the order and they will not allow me to do that because they do not want to refund my money. The personnel at the Red Bank, NJ store are clueless. Their position is that I have to deal with customer service. Stay away!
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November 2023 by Sean Martin
If you need good furniture check this place out
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October 2023 by Swanky Sphynx
Disgusting customer service, false information online for this store.
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October 2023 by Ashley Jones
Huge thanks to Shawna at this store! Despite not being in sales, she went above and beyond to help me find the perfect couch for my living room. Her honesty and great eye are hard to find, and she even asked for pictures of my living room and drew me a measurement guide for my size options to offer further guidance. I am blown away that this store doesn't work on commission and has someone like Shawna to be so helpful.I took my time deciding, and when I had emailed Shawna she remembered me. When she possibly wasn't going to be in the store, she connected me with Jennifer, who was also super responsive and helpful.I can't wait for my couch! Thank you so much!
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October 2023 by Ashley J.
Huge thanks to Shawna at this store! Despite not being in sales, she went above and beyond to help me find the perfect couch for my living room. Her honesty and great eye are hard to find, and she even asked for pictures of my living room and drew me a measurement guide for my size options to offer further guidance. I am blown away that this store doesn't work on commission and has someone like Shawna to be so helpful.I took my time deciding, and when I had emailed Shawna she remembered me. When she possibly wasn't going to be in the store, she connected me with Jennifer, who was also super responsive and helpful. I can't wait for my couch! Thank you so much!
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August 2023 by Helga Becker
I ordered two sofas two swivel chairs… the one sofa looked as if it was sitting in a showroom for quite a bit as the corner arms were dirty… it’s two year later all the pieces look dirty like they have years on them! They are also magnets for dog hair! Terrible, going back to leather!
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August 2023 by Melissa Thompson
I called this store last week after making a mistake on an online order. The woman who answered the phone LITERALLY could not get off fast enough but promised someone would call me back. It’s been a week. Heinous customer service.
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June 2023 by mhanley46
Not impressed, assistant store manager wasn’t helpful, and his opinions were unnecessary and unprofessionally added to our conversation. Now I shall share mine.
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March 2023 by John B.
I absolutely love this store! I love Red Bank, NJ too, but West Elm is a magnificent store with some great designers working there. More specifically, Jenna! Speaking of which she helped us design our living room to where we purchased some beautiful Hudson End Tables for our coffee time. She's wonderful! She even pointed out these beautiful Knick knacks like these pretty, gold painted candle holders, a vase, an interesting door mat, and some great coffee tables. That being said, we're definitely coming back. And what I really liked was her design sense and professionalism. Honestly, she should be a supervisor there because she truly knows her stuff and she's got great customer service skills. What a nice experience. Thank you, Jenna!
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December 2022 by Michael N.
I never gave West Elm a second thought - until I started seriously shopping for furniture and discovered a sea of sectional couch sameness regardless of price point. At the very least, West Elm appears to take their niche in modern and mid-century design very seriously. I don't know if I'd do my entire house in canary yellow kitsch but it's nice to see some accent pieces that break through the cobwebs of Ethan Allen's sleepy time miasma. Throughout the store prices seem reasonable and I suspect there's always some sort of "sale" going on. It's the rare retailer who'll give you 30% off in honor of Herbert Hoover's birthday. West Elm is a welcome departure from the ordinary. Five easy stars.
