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August 2024 by Jay McCracken
I WAS LIED TO AND OVERCHARGED Threatened to call the Red Bank Police Department (Cops in the young man’s words) because I asked to speak to a supervisor. I’m astonished with this locations customer service. Could not show me any paperwork on a fee that was scribbled on my package..
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August 2024 by James McCracken
STAY AWAY FROM THIS PLACE OF “BUSINESS” Employees and “supervisor” embarrassed me in front of customers. Could not show me legal paperwork about a fee that was written on my package.. Young rude adolescent male insisted on showing me the door when I asked for supervisor and boss. Couldn’t be of customer service and actually an embarrassment that this store is in Red Bank. Good luck
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August 2024 by Christopher Havens
I often use this shop where the staff goes above and beyond when possible. Had a difficult return today and they good care of me. Easy parking on the street.
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July 2024 by Lisa E
The employees are beyond rude and not helpful. Mary has helped me several times and she’s very rude. She also needs to be trained on how to use the printer. I’m not coming there to get attitude, I need things printed. I’ve had to get things re printed several times due to inability to listen to directions. I go because it’s local to me (or maybe I’m a glutton for punishment. I’m done with this place.
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June 2024 by Stephen Horney
Tim and Monette are great
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April 2024 by Jerry Ascolese
All good until something goes wrong. Then best of luck to you. I’ll never use this store again. Poor communication and zero follow-up.
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March 2024 by Michael Simon
Great experience at the Red Bank store!
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March 2024 by Linda Paz
Friendly and very helpful service every time
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February 2024 by Gary Morris
Awesome service
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February 2024 by maurene merritt
Lut went out of her way to help me. Thank you, Lut.
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February 2024 by Dave Merces
Stay away from this UPS Store! We tried to ship a box of high school uniforms in Nov 2023 (its now Feb 2024), which they lost. We actually don't know because the tracking we got for this package showed that it never moved from the store. We filed a claim with the store and were due a $100 refund back, which as of today was never received. We are given the constant run around and not only does Mary, the manager, never return a phone call but she now has employees blocking calls. We are taking this matter up with UPS Store Franchise corporate. DO NOT EVER SHIP WITH THIS STORE. Untrustworthy and will never send you a refund when they need to.
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February 2024 by Darlene Nashed
I hate coming here. The lady who is always there is so rude! She is the worst !!!!!!
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December 2023 by Luci Stone
The store lost my 9 year olds glasses. Karen, the store manager did not call us back as promised. Workers cannot communicate with customers on the phone and have no idea what to do about a lost package. Karen, refuses to engage in civil conversation and hangs up on customers. It is a disgrace and the store should lose their franchise.Karen, I hope you lose your glasses today! And your keys.
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December 2023 by Jenna C
Have gone to this location a few times but this most recent visit was by far the best! Mary helped me with my packages and was friendly, helpful, and efficient. Had a lovely chat and got some Christmas goodies as well, thank you Mary and Happy Holidays!
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December 2023 by Nicola James
Came in with items to ship and they packaged and sent on it's way within 5 minutes! Paying is a breeze. Once you are in their system, they can look up the address(es) you have sent to before just by inputting recipient's name. No need to fumble for an address and recite it. So efficient and fast. Also deliver next day by ground, within 300 miles of location from which you send. USPS could never give you that guarantee!
