-
November 2025 by Daniel Tortoriello
Great service
-
October 2025 by Joe
The associate wouldn’t stop pushing my wife to buy things she didn’t want. We shop at this Tiffany often and never had this problem before, but this experience was uncomfortable enough that we’ll be going to other locations from now on.
-
August 2025 by Caroline Pappas
Thank you very much to Lynn for the excellent customer care.
-
June 2025 by Alexia Anne Bradach
My daughter and I had a wonderful experience at this location yesterday. We popped in initially just to browse and were greeted promptly by the friendly staff. Danielle assisted us in looking at a line my daughter was interested in. She was kind, helpful, and knowledgeable. While they didn’t have the particular piece in store for us to see (it’s a popular one), she was able to order for us and even make up a little bag for my daughter to bring home so she didn’t leave empty handed. I received notification last night that her necklace would be arriving today! Very satisfied with the service and attentiveness. Danielle made my daughter feel very special, thank you!
-
June 2025 by Kimberly Chavez
Today, I had one of the worst customer service experiences of my life at the Tiffany & Co. in Red Bank. I went in to exchange an online gift and asked if the remaining balance could be returned to the original purchaser's card. The person who helped me, Nadine, initially told me this was possible. However, when we got to the actual exchange, she changed her story and said it couldn't be done.
She also falsely claimed that it was the 30th day and my final opportunity to make the exchange which was not true. I had a valid receipt and was still well within the return window. Despite that, Nadine gave me no alternative solutions for how the exchange could be processed properly. Instead, I was issued a Tiffany gift card. When I asked to cancel or reverse the exchange, I was told it couldn't be undone. I also spoke with the manager, who offered no help.
After leaving the store, I called Tiffany & Co. customer service, and without any issue, they told me the remaining balance would be refunded to the original purchaser's card and the gift card would be canceled. So why did I have to go through all of that at the Red Bank location?
I walked in expecting a quick, respectful experience and left feeling misled, disrespected, and frustrated. Tiffany & Co. is supposed to be known for excellent customer service but unfortunately, this location does not live up to that reputation at all. It's clear the workers at this location are more interested in commission based sales than in genuinely helping customers. If you're making a return or exchange, don't expect to be treated with respect here. I absolutely do not recommend the Red Bank location to anyone.
-
January 2025 by M Martine
Allen was very professional and helpful during our visit. There was no rush feeling, and my wife found a bracelet that she fell in love with.
-
December 2024 by Brooke Vagrin
While the jewelry is beautiful, the staff clearly profiles patrons who enter the store. I was dressed in ripped jeans and a jacket and I presume I did not appear as the typical clientele that enters the store. I wanted to exchange and partially refund an item that was given to me as a gift and was paid for in cash. I was told that the store does not carry “that much cash” which was a blatant lie, and that the remaining balance could only be paid by check to the original purchaser. I explained that it was a gift and asked if the check could be sent to me instead since I did not want to offend the original purchaser. I was told it was store policy and that there was nothing that could be done, the money had to be sent to the original purchaser even though it was paid for in cash. After much back and forth, I agreed to have the remaining balance sent back to the original purchaser since the staff was unwilling to accommodate our needs. However, as the purchase was being finalized, I overheard the employees talking about how they had given cash and/or changed the mailing address for others in the past. I did not want to argue anymore and just ended up having the staff mail the check to the original purchaser. The rude treatment of individuals making high end, expensive purchases is completely unacceptable and people should be treated respectfully regardless of how they are dressed. After this experience, it is safe to say that I will no longer purchase items from Tiffany & Co and will advise others to do the same.
-
July 2024 by Crystal Harris
Horrid location 0/10. Blonde lady is nasty and judges if you have social anxiety. Had a defective chain (broke within not even 24 hours of ware) and was told I get an additional hidden fee for $75 even though it was around a $300 purchase! Lovely. Cannot believe I was told that the chain breaking was my fault even though it had just come in the mail. I brought it back home broke, would rather have it rot then fix a chain that is worse quality than your average piece from Shein.
-
June 2024 by Frank Marzella
Garbage jewelry and way overpriced!
-
June 2024 by Alan Hajtovik
I bought my wife's wedding ring and other jewelry over the decades which was all quality I expected. However, recently I bought a bracelet and noticed it on the floor in the house almost immediately. I should've realized it was a defective clasp and returned it. It was lost on our anniversary vacation.
-
May 2024 by Sofiya Grinko
Went to get a present for my best friend. Lynn, the sales lady, was kind, professional and very easy going. I didn’t know what to expect from this place but I had the most pleasant experience buying an inexpensive piece of jewelry at the expensive store. I will be back for more!
-
February 2024 by chris ford
They are friendly there. Clean place. Expensive place!
-
August 2023 by MindySue Fry
Amazing customer service, fantastic store, one of my favorite places.
-
June 2023 by Parushya C.
The attention from our salesperson was the best, thanks for everything Danielle, my husband and I love our wedding rings.
-
April 2023 by Allison
The ladies are more than kind and polite ! Love this place and the atmosphere !
