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July 2024 by Charleen Hird
Despite the extensive computer outage on 7/19 and 7/20, the staff efficiently arranged a sign-in system, and in spite of the fact they had so much hand-writing to do, my appointment was only 20 minutes later than scheduled.
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July 2024 by Bogachan Ozdemir
Very professional and quick.
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June 2024 by Stephen Trudel
Easy check-in and great experience. Received results the next day (less than 24 hours)!
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June 2024 by Val B
The main reason for just-average rating is long wait past appointment time. Quest scheduling is highly automated, they should do better in honoring appointment times and predicting bottlenecks.
My appointment was for 12:00 and I arrived 11:50 as recommended; I was called in at 12:32. There was a long line so apparently many people were serviced past their appointment times.
QR code scanning at check-in did not work, I had to scan driver license and insurance cards all over again. Not a big deal but puts a dent in Quest's "everything is automated" image.
The office in Red Bank is very clean and neat, and they have large and clear display showing the current queue.
The nurse who drew blood was great, clearly very experienced and friendly.
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June 2024 by Richard Barbiera
My kids had to go to quest diagnostics for blood work. So glad I live next to the quest in red bank NJ. Yolanda and Lola were just what my kids needed. My boys were very anxious and upset. Both Yolanda and Lola were professional, caring and overall just fantastic and just what my kids needed for the blood work. They kept them calm and were able to draw blood with great success. Definitley recommend the quest for anyone near the area.
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June 2024 by David Yu
The waiting gets extremely long at times. Had to wait over 30 min past my appointment time with no explanation. Once I'm in, the job gets done quickly but before that, it can take a while. Should probably book less people at the same time to speed the process.
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June 2024 by Melissa Wohl
I am very impressed with Quest and with Lola the phlebotomist who took care of me. She is professional and friendly and skilled and she even took me early which I greatly appreciate. Thank you Lola!
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June 2024 by Mary Livingston
Fast , efficient, personable. Thank you!
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May 2024 by Delia Tanger
Everytime we go to Quest we are only waiting a few minutes and the staff is wonderful!
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May 2024 by LORETTA Brous
Technician great! They do need someone outside of the door to help people with the sign in or other issues they may have. Lab corp has someone near the sign in. Elderly people have trouble. Also drop offs etc. no one in the room. Otherwise very good !
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May 2024 by Tma Lynn
The two techs that assisted me were outstanding! One of them was named Monica Fernandez. She was kind, gentle, patient and extremely knowledgeable. She made the experience so much more comforting and pleasant.
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May 2024 by Laraine Villapiano
I took a chance that as a walk-in I wouldn't have an interminable wait. It was a Thursday morning about 10:15 am. I was taken in 5-10 minutes and the phlebotomist was efficient and very friendly. I have been a patient at this location for many years - always satisfied. Clean, bright and well run.
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May 2024 by Jennifer abreu-vargas
results take too long , its been 5 days and lab still in process and I know cbc at least can be done in an hour
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May 2024 by Susan Palette-Gallagher
The visit was excellent.
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April 2024 by Michael Byrnes
Attendant was professional and courteous . Had 730 appt was finished at 737. Hard to beat that.
