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January 2024 by Frank Lupinacci
Ramsey Volvo service was awesome! Steve was super helpful. He answered all my questions and kept me updated on a timely basis on the progress of the service. He also diagnosed that the tires were badly worn, and gave me a super fair and reasonable price to replace them. Very pleased with my experience! Thanks Steve!
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January 2024 by Amanda Scipioni
I had a less-than-ideal experience at Volvo Car Ramsey since I purchased my car, and I believe it's crucial to share my feedback to encourage improvements. While I had high expectations when purchasing a car, the customer service fell short in several aspects.Firstly, the lack of attention to detail during the sale process was evident. It felt as if the staff was more interested in closing the deal than ensuring a positive and thorough customer experience. Additionally, the car was delivered without the expected servicing for a brand-new vehicle, which left me disappointed.Furthermore, the dealership's attention to the condition of the car's interior when they sold me the car was subpar. I then had the bought back to get it detailed like it should have been when I purchased and to get it clean after my children spilled milk in it. They stained my brand new panels and returned the car to me without any explanations. They then did not want to take responsibility until I contacted the corporate office. Stained panels and unclean interior did not align with the expectations one would have when investing in a new vehicle. This oversight in presentation reflects poorly on the dealership's commitment to customer satisfaction. I’m giving this dealership one star because 0 starts is not an option.
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January 2024 by Tara O'Connell
By far, the best experience I have had at a Volvo service location. I live 15 mins from Volvo White Plains and choose to drive the hour to Ramsey. The service was done right the first time in a timely manner. The service representative was honest and didn't try to up sell me products I didn't need.
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January 2024 by Sakeena El Filali
Justin was absolutely amazing! From start to finish everything was handled with care. The Volvo service team made sure that everything was great from the courtesy car to the actual service. I will be coming back whenever my car needs service.
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January 2024 by Katherine Duke
I had my first oil change/update appointment. John B. welcomed me. Mike answered a quick question regarding syncing my phone. The staff was very nice. I waited for my car in a very timely manner. Overall, it was a very pleasant experience!
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January 2024 by Julia Roberts
We would like to express our gratitude to your staff, especially John Brugaletta. We are leaving for Florida early next week and were upset to be having a problem with our car. He assured us we would be satisfied with the service and calmed me. Being I had worked for Volvo Cars for 19 years and have been driving one for 35 years, I was concerned about driving to Florida in the car. We would like to let you know that we are more than happy with your business, and staff. Especially John. Thank you again Julia and Allen Roberts??
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January 2024 by Domonique Thompson
Esma was an excellent service rep. She’s always so pleasant with me and any other clients I’ve seen her with. She even gave my lil puppy a bunch of treats. She also kept me very up to date with the status of my car. Service was very fast. This location has the best team!
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January 2024 by Lisa Ludwig
Volvo Cars Ramsey was a pleasure to work with from start to finish for my recent service appointment. Esma made everything seamless for me as the customer. She is welcoming, friendly and Volvo is truly lucky to have someone with her professional demeanor in a customer relations role. Additionally, the service staff was helpful and efficient, My wait time was much shorter than anticipated. Overall- a great experience!
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January 2024 by Max Freeman
-I was greeted by the service team with a smile. They asked me if there was anything else going on with my car and said that they would check it out.-My service was completed in about an hour and the service team member explained clearly what was done.-I was greatly impressed with the speed and efficiency of my service appointment. I will definitely be coming back here in the future.
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January 2024 by john cass
This is the easiest 5 stars anyone can give.This is my first review even though I have been here quiet alot.From the first time to today service has not dropped off one bit..I feel it's time to show recognition for all they do.All personal I've dealt with have all been on point but as a stand out it has to be Esma who deals with service. Always in a good mood ,always keeps you up to date with service status and no surprises.Thank you for everything and keep up the good work..I will definitely be back for sales and service.Gerry C..
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November 2023 by Tricia Cherubini
Over the years I have experienced many different dealership service departments and Ramsey Volvo service has been head and shoulders above the rest. They are straightforward and extremely responsive. In addition, Esma is the best! Over a year in and I've had an amazing experience so far.
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November 2023 by Nicole Spiro
My fourth Volvo Cars Ramsey Lease. You know when you dread going to your dealership for service or maintenance? Well, I never have!!! Welcoming, honest, accomodating and always a great experience. I am not exaggerating. John took best care of me, again and all supporting staff and other service department folks are always fantastic and a true pleasure. A huge reason why I only drive a Volvo.Services: General repairs & maintenance
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November 2023 by Cheung Ka Lung
Staff is very nice and reasonable. However the body shop that Volvo send to repaint my car is not doing their best job. They have painted the rear door well, but also left a lot of marks and mess in the interior..
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September 2023 by Brenda Sabater
First time coming to Volvo Service in Ramsey! It will not be the last / awesome elite top shelf service! I was able to get quote, get my car serviced, and work in their lounge… the car was ready before expected.Thank you Esma for going above and beyond! I appreciate you and Ramsey Service team for a job well done!Services: Air & cabin filter replacement
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September 2023 by Mohammed Usama
Very good service, they came and picked up my car, even though i was bush they kept calling me 3 hours apart very professionally explained me, what is required and cost for each.I liked car service they did itServices: Air & cabin filter replacement
