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February 2024 by Christine Perlak
I showed up without an an appointment , When I tried to check in as a walk-in, it said there was No available appointments. :(Then I heard the back door open and it was the lab tech asking if I had an appointment I told her I didn’t I was just taking a chance.She said I can help you check in quickly and I have a few minutes to take you now!!!I really appreciated this act of kindness!! She did not have to do that!!! :)I would highly recommend!!
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January 2024 by Steve R.
Oxana is one of the best phlebotomists I've ever had, and I'm pretty old and picky. No additional thoughts at this time.
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January 2024 by Jaidyn Comer
Honestly not sure why some bad reviews because this was the fastest Quest I’ve ever been too. Clean inside. Upon enter there is a huge private waiting room where you can self check in- I was called within 5 mins. My nurse Stephanie was super nice and I didn’t even feel her draw my blood, she was awesome.
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November 2023 by Lauren Ross
Poor customer service and lab draw . Having an appointment doesnt matter at this place. They will take walk ins before an appointment..
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August 2023 by J L.
This review does not reflect on the phlebotomists at this location. They are personable and professional. The one star is for the protocol "Quest" has in place upon check in which is devoid of any contact with staff in the reception area.
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May 2023 by U. R.
This place is utter utter trash. Trashy workers, botched lab reports (they did not detect markers my doctor asked to see). Waiting area is litter strewn and has a nauseating smell . They’re in the Stone Age for tech as they cannot receive a simple email. They ask for script to be faxed - when I ask why they claim it was because of a hacking incident (so in addition to these lab problems they cannot secure patient data properly). Incredibly rude staff. Avoid this burning trash pile lab at all costs.
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January 2023 by Mona Refaie
Lost my daughters results and very rude people
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December 2022 by Elyse Perry
No one showed up to the location to work today and everyone with appointments was left to just find another location, with no notice or anything
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June 2022 by Tracy Kirk
Oxana is amazing. Professional and precise. 2 years ago, I took my 1 week old to get bilirubin test, she was calm and gentle. I also go to her for my own bloodwork never misses a vein so, I never bruise! She is wonderful! Highly recommend!
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March 2022 by Peggy R.
I moved from Bklyn, NY in October 2021. I used Quest for years. I moved to Mahwah in October 2021 and looked up a Quest....I Went in Jan 2022 and today March 15th, for blood work. Very professional. Thank you Quest for your continued service...
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February 2022 by Gina Nota
Had a great experience. I took my 2 children at 9:00am after fasting. Elaine was absolutely amazing. She was caring and funny. Concerned with my kids well being through the whole process. Excellent attitude. Very refreshing experience. Even my children commented on how they were treated. Thank you again Elaine!
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February 2022 by Rupesh Shukla
First this faculty need more staff , second no one on the reception to talk ,in case if you have any issue . Booked an appointment but somehow didn’t get confirmation and now I need to wait for forever as it thinks that am a walk-in and no one there to talk. I am here from last 2 hour and still not sure about my turn.
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December 2021 by f f
First, GREAT Technician, I have been going here for years. The problem is you can not get a live person on the phone.
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September 2021 by Fanny V
I hope to always come to this place and make it my "home" for blood drawn request. I felt very good with Oxana, she was sweet and professional when drawing my blood. I can't imagine doing this job so thank you for being there and doing this profession.
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September 2021 by Happy Katie
I wish I could give negative star. The lab service was ok but I always have billing/claim issues. On 10/27/20, I walked into this Quest location. But they claimed my lab service with a different provider name (Corning Clinical Lab) which is out of network service provider. I called Quest billing department many times but it's so hard to get someone on the call unless you spend a whole day. My insurance company also reached out to Quest two times already to request Quest to resumit the claim with the correct service provider information. Now my bill is sent to a collection agency. It's been over a year and Quest is not taking the correct action. Will never use this location again.
