-
July 2023 by Liz C.
We Just tanked up our boat around 3pm today. We got water in our fuel and almost got stuck. Had to go for some repairs so the boat can run again. Like a refund on the gas we spent!
-
December 2022 by Curtis W.
Always great service. Even if they are closed, you can call them and they will open up the fuel dock for you. Price is a great usually the cheapest on the river.
-
March 2022 by Galina Y.
We've been using heating oil delivery by Panco for more than 5 years now. Panco has reasonable prices and care about customers. Recently they've delivered heating oil three(!) times in smaller batches due to access issue by the bigger truck. We were happy they found a solution and we didn't ran out of oil. I would recommend them to investing into a longer hose :) Usually, delivery happens within 1-2 days after call. We also understand that delays are possible due to weather/demand. E.g. our latest delivery was scheduled in 4 days after a call. But I would like to mention that it was not a problem for us since we monitor oil level and order while we still have enough for at least 10 days (based on our estimates). So far we are satisfied customers.
-
January 2022 by T. A.
Ran out of propane, twice - both times after scheduling deliveries with them. I asked how we could avoid these issues in the future and was told that this "wouldn't be a problem if I signed up for automatic delivery." I did, and we just ran out of propane again the night before this last snowstorm. Because we had our gas powered dryer running in the basement, the house filled with fumes and we had to open our doors, losing heat. When called about this, they apologized and said we would receive a delivery or a temp delivery tomorrow so long as our driveway was accessible and they had vehicles on the road. Our driveway has been plowed and we received nothing - called back and was condescended by the office clerk - it is now two days since our initial call and we still have no propane. Why did we sign up for automatic delivery, then? Avoid, avoid, avoid.
-
January 2022 by ash k.
Completely unreliable. Today is not the first time I've run out of oil because they have not made timely deliveries. The owner is polite but ultimately unhelpful. They don't solve problems, they create them.
-
October 2020 by Mark C.
I have used them in the past for oil delivery. I have an account and normally just ask them to top my tank. My issue is contacting them. They have a general mail box to leave messages. I have done so 3 times over the last 2 weeks to schedule maintenance. No return call. I went with another service who promptly returned my call. How about setting up a web form or something for oil orders? I will give them another shot for oil delivery but they sorely need to update their office communication process.
-
February 2019 by L M.
Miss BG. Hope come bk. Great Company and family. They care about people!! They will always make sure you are taken care of!!
-
April 2018 by Jonathan M.
I have had Panco service my boiler for many years. I know nothing about heating units and rely solely on the expertise of "reputable" businesses to help me make educated financially sound decisions. I have tenants that live in my condo. I am a professional business person and also a volunteer firefighter. My reputation is sound (see other reviews) and I always give the benefit of the doubt. Whenever my tenants have an issue or need (especially when their are children) I always go above and beyond to resolve any problems and money is never an issue over safety. I Never had an issue with these folks at Panco until last year when I requested oil and an annual service. After this service, the boiler never ran the same again. My tenants complained about the heat, and of course I called Panco to come back and find out whats going on...I was told it needed a "temperature valve", (I was told this was a law) and a lot of other miscellaneous work. I of course asked why this was never brought to my attention before prior to this...they lied and said they did. Anyway, they quoted me a price of no more than $525.00. I agreed. Then I got notification that they charged my card over $1100.00 (fraud). They said their tech was there for extra hours...etc. My opinion after all this is that their technician did a poor job, or needs to be re-trained. I of course called, had a very uncomfortable conversation with them and they reversed the charge. I still had problems with the heat. Called them up to request them to come out and fix the problem, rectify and make it right. They refused, most likely because they were upset that I fought the extra attempted charge. (retaliation). This entire ordeal has ended up costing over $2600.00, time off from work and a lot of aggravation. I am currently fighting their original charge. Up to you if you want to do business with these people. As always "BUYER BEWARE". I wish I didn't have to post this, but reviews do influence buying decisions, and the consumer should be aware of what others have experienced. I gave them plenty of opportunities to make this right, but they refused to work with me.
-
January 2018 by Pat F.
If you want to feel like you have family watching out for you, do business with Panco. Nick and his crew are the best. We just moved to NY from California and had no experience with oil heating. We had purchased our first delivery of heating oil from another company. We then called them again for our second delivery before a big storm was coming into the area. We paid them. When the delivery still hadn't arrived the next week, I called the company-to-remain-nameless to let them know that our tank was down to less than 1/8 full. They said they wouldn't be able to help us, even though I'd already paid them. I called around for another company and found Panco! Best move ever. Even though it was snowing, and a regular tanker couldn't make it up our steep unplowed driveway, the owner sent out his top guy in a heavy-duty Ford truck with a small tank in the back and proceeded to fill our now empty tank with 75 gallons. They have been an absolute lifesaver, and they have our business from here on out.
