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“I have to write and praise three gentlemen at the Ramsey location. I went in a few weeks ago and the manager Joe (who helped me several years ago) assisted me. He was patient and answered all of my questions ( I had a lot) professionally. I purchased a phone, tablet and watch with his help. Once I received the items I went back into the store and was sad to learn Joey was on vacation. However, with the help of Aneudy I was pleasantly surprised. He offered the same professionalism and care and support as Joey. There was another man named Jesus whom also would jump in and answer questions if Aneudy had to assist another customer. I do believe these three gentlemen should be praised for their efforts. I will be back in the future and will send friends ans family their way!Thank you!!!!Sincerely,Donna L.”
“Oh my goodness, when I came in I was greeted respectfully. I’m a very difficult person to please but this one man named Sheldon made me so happy. He was so patient and kind with me. Me and my daughter went over there to trade a phone, and he was able to help us. He seemed like a hard worker from the moment we walked in. He asked us what we needed and gave his best advice and service. He was so convincing, I bought more than I expected to buy. So glad I went there!”
“Came in desperate to get my daughter’s phone fixed. They worked on it quickly, were super friendly and helpful, and best of all resolved the issue. Robert Roman was the manager on duty. Highly recommend him and his team”
“Today is Wednesday June 13th I went to the Wayne store T-Mobile and it was Mike and Kay awesome people they help me one two three he did everything for me they took care of me they were so nice they help me with everything I5 min we needed themThank guys”
“He was so helpful! I came in because I was having trouble transferring service to my new phone. He did it quickly and we had such a great conversation!! Absolutely recommend coming here!!!!”
“Went for an upgrade from my 11 it was an easy process, the vibe feels totally different whole new staff. Really missed that kid Dre or Dray!! He always was so nice and helpful, kept the place rocking!! I recommend here nonetheless better than going to Paterson LOL.. Love LOVE the new 15 PRO!”
“Just got a new phone & the whole team was great. Especially Clark who was extremely helpful, and didn’t make the process feel dreadful! Great customer service!”
“I really had very good service, I needed help in Spanish and I got the best from Francisco, he gave me the best recommendations for buying my new iPhone. I totally recommend it!”
10AM - 7:30PM
180 NY-59, Spring Valley
Internet Service Providers
“Es bueno el servicio pero en la tienda que está al frente del supermercado bravo de spring valley la tienda que está en la ruta 59 la atención es pésima y no ayudan al consumidor solo quieren vender en mi opinión es mejor el servicio en la tienda cerca al bravo y eso que es más pequeña y humilde gracias por su atención”
10AM - 8PM
469 NJ-17, Paramus
Internet Service Providers
“I was greeted and helped right away. Andrew helped me out with two things and did a great job. Very pleasant and gave me helpful information - even gave me additional information to be of assistance. We even tested/tried two things before I left the store. He did a great job and I just want to say thanks a lot!”
“Came in with some issues with my bill and rebates when I switched from AT&T last month and for the last month regretting it but when I came in and had the pleasure of working with KEITH .. He took his time to explain everything and went above and beyond to contact customer service for me and resolve all issues I was having. He was patient, kind and extremely knowledgeable. Verizon if you are reading this which I hope you are you need to commend your employee for his services. Anyone looking to buy a phone or anything else for that matter please and see Keith. He is the man!”
“Roberto was absolutely awesome. He spent two whole hours with me on an exchange and calling my old network and arranging a transfer of four lines onto four new devices. A true role model in professionalism and customer service.”
“Jeremy from store 9596 has been very helpful and patient with me and my daughter. He was very kind transfer our info and made our experience very great... thank you Jeremy .God bless”
“Very nice employees and a well organized store. The check in experience ensures there is never chaos over who is next to be worked on and the employees are sure to only focus on you when it is your turn. Nice that it is open late too.”
“Updated - I think think Optimum has made it right by me. Giving it another try. will update once everything is worked out----------------------this is for optimum in general - fios internet. It's horrible. If you like service that sometimes works and randomly disconnects your devices or requires endless rebooting, this is for you.Oh - and terrible customer service and promises to send you expert technicians (who can't even speak English).I used to have normal coax internet - worked ok. When i reconnected, they had to upgrade me to fiber. It seriously is unreliable. One of the many reps i spoke with agreed and was going to send someone to rehook coax.. but they next rep disowned that comment..Verizon may cost a drop more - but using the SAME EXACT equipment, its a never fail option.”
“The Optimum store in Fairlawn, NJ provides stellar service for its customers - a friendly and efficient encounter. I have never been disappointed. And, great service from associate Joseph.”
“You know where I get excellent initial service is sending a private message on Facebook to Optimum. Agents are extremely responsive & get to the heart of the matter if there’s an outage for instance affecting the Optimum app.With one situation they scheduled a tech to come out for a problem. Right on the FB private message! I found it’s the quickest way to get the problem recognized. One time problem was recognized after midnight and I was told technicians were working on the programming problem that affected the app!”
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“Family of three. Transferred from Boost, Verizon and At&T at the Ramsey NJ store. Excellent customer service. We signed up for the best plan and got new phones and Mr. Shakib helped us handle all three transfers there. Excellent service. We transferred because their price was good for three phones and we wanted the international data plans”