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July 2022 by Kaitlyn G.
Male employee complained about the box I was shipping my package in. My father is a federal express employee and there is no policy stating you have to use a FedEx box. This man told me he'd let it slide for now. I went to the express ship center in Mahwah and the employee joked about the box but was happy to accept it. I paid for the label there is no reason to make a comment about what box it is in. Older white male employee. A shame I didn't catch his name.
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March 2022 by PN N.
Refused to accept a package--complained about the boxing. Fedex in Paramus accepted without a problem. Have tried to drop off returns as a part of the HappyReturn service. Somehow their system is always down --again, Paramus has no such issues. Watched me walk in with 6 huge packages and did nothing to help (except ask me to move a dolly out of the way)
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December 2021 by Paul Z.
Good fedex location usually no wait staff is friendly and efficient. Only problem is this is a bad busy parking lot. Lots of ppl coming and going with no room to maneuver!
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February 2021 by Mary A.
I had a package with a prepaid label on that I just had to drop off but the employee there stated that they did not accept packages that were "wrapped". Mind you, my package was already in its original shoe box, wrapped in brown shipping paper. When I stated it was in a box, he made me unwrap the item and show him the box. How absolutely embarrassing when they have a line there to make a customer unwrap a package to "prove" that's it's in a box. The item is clearly in the box and my intent was to ship the item in its original shoe box. Instead, he made me but an 8 dollar box. What plain cardboard box is 8 dollars? Clearly this was all an attempt to grab more money. I have shipped many packages with FedEx at other locations in the same manner and have never had an issue. I will never be back here and would not recommend this place to anyone. In fact, I will completely avoid FEDEX going forward as a result of my experience here.
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October 2020 by Helene N.
so upset with fedex. received my package today in pieces. my package must have been thrown into the back of the truck.
